$2.00USD
Questions: 8
There are some essential qualities we're looking for in a customer
service agent. Please take this assessment to help us test your skills.
5 Sample Questions
How can you WOW! customers?
- A.
Give them more what they expected and exceed their expectations
- B.
Give them exactly what they asked for, just cheaper than your competitors.
- C.
Ask them repeatedly what you can do to make them buy from you
A customer calls to report that they have received an incorrect item. What do you do?
- A.
Apologize, open a replacement order, and have the customer ship back the incorrect item.
- B.
Tell the customer to return the wrong item. Once we receive it, we will send out the correct item.
- C.
Apologize and have the customer ship back the incorrect item.
- D.
Have the customer ship back the incorrect item and help them place an order for the correct one.
To develop a rapport with a customer you should:
- A.
Smile
- B.
Frown
- C.
Walk away
- D.
Check your phone
Before you question your client to find out their needs, you need to let them know (check all that apply):
- A.
Why you need the information
- B.
How knowing the information will benefit them
- C.
That you are almost on your lunch break
- D.
How the information relates to their needs
- E.
That you are the No. 1 salesperson
It's a good idea to pressure customers to make a decision quickly so you can move on to the next opportunity.
