To assist the College Board in determining if you are viewing the correct information for the appropriate academic year. For parents, counselors, or other education professionals, please enter your student's four digit high school graduation year. For example, if a student is graduating in June 2020 enter 2020. 

You will click the start button located at the top of the screen. Then you will be asked to enter your high school graduation year. After this, you will be directed to the video.  You can start, pause, rewind, and fast forward the video as needed. 

You can contact customer service through the College Board website at https://finaid.collegeboard.org/cssprofile-student/s/.