Building A No-kill Community
Susanne Kogut, Executive Director of the Charlottesville-Albemarle SPCA, talks about leading an open admission animal control agency, which since 1997, has been saving all of the healthy and treatable dogs and cats in their care. The SPCA's road to no-kill was riddled with obstacles, none are more difficult than the organization's own Board, staff and volunteers.
- 1.
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- A.
I certify that I have listened to the entire presentation.
Correct Answer
A. I certify that I have listened to the entire presentation. -
- 2.
Proven no-kill programs have which of the following?
- A.
Accessible adoption hours (after work, both weekend days, and holidays)
- B.
Foster care
- C.
Good customer service
- D.
Both (a) and (b)
- E.
All of the above
Correct Answer
E. All of the above -
- 3.
Adoption marketing and an active media presence will help you build your no-kill program.
- A.
True
- B.
False
Correct Answer
A. True -
- 4.
Belief, passion and determination are nice to have, but are not really that important to help you accomplish no-kill goals.
- A.
True
- B.
False
Correct Answer
B. False -
- 5.
The following is important to bringing your community to a no-kill status:
- A.
Setting audacious goals
- B.
Passion to save lives
- C.
Both (a) and (b)
- D.
None of the above
Correct Answer
C. Both (a) and (b) -
- 6.
The following basic principle(s) are important to building a no-kill community:
- A.
Focus on the positive
- B.
Change your vocabulary (Eliminate: Can't, because, and will not work)
- C.
Focus on solutions, not excuses
- D.
All of the above
Correct Answer
D. All of the above -
- 7.
The "Good to Great" book, by Jim Collins, says a key factor in being "Great" is not how much you pay people, but who you have on your "bus" (those people working with you to reach your goals).
- A.
True
- B.
False
Correct Answer
A. True -
- 8.
The following is who you want on your "bus":
- A.
People who tend to prevent something from happening by making it more difficult or unpleasant
- B.
People who make others feel less motivated, less confident, or less optimistic
- C.
People who are courageous, can face difficulty and uncertainty without being overcome by fear or being deflected from a chosen course of action
- D.
People who are neurotically productive, self-motivated and self-disciplined
- E.
Both (a) and (b)
- F.
Both (c) and (d)
Correct Answer
F. Both (c) and (d) -
- 9.
Foster care is needed because:
- A.
It helps open up housing for homeless animals when the shelter has limited space
- B.
It helps provide a home environment for animals recovering from a medical condition
- C.
It helps provide opportunities for socialization
- D.
All of the above
- E.
None of the above
Correct Answer
D. All of the above -
- 10.
Good customer service includes:
- A.
A welcoming atmosphere
- B.
Immediate service
- C.
Listening to the customer
- D.
Being non-judgemental
- E.
All of the above
Correct Answer
E. All of the above -
- 11.
Good marketing is very important to building a no-kill community.
- A.
True
- B.
False
Correct Answer
A. True -
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Sep 03, 2014Quiz Edited by
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