We've seen a 40% reduction in employee training time, significantly enhancing our efficiency across 350+ franchises.

Established in 2020 and owned by Centre Lane Partners, LLC, WOWorks is a dynamic player in the fast-casual dining sector, committed to offering nutritious, flavorful meals. Its diverse portfolio includes Saladworks, the leading fast-casual salad brand; Frutta Bowls, specializing in superfood bowls and smoothies; Garbanzo Mediterranean Fresh, with a fresh take on Mediterranean cuisine; and The Simple Greek, offering healthy Greek recipes. Emphasizing "WOW!" guest hospitality, WOWorks is expanding through innovative channels like ghost kitchens, food trucks, and grocery retail, positioning itself as a health-focused lifestyle brand.

Before ProProfs, at WOWorks, we faced significant challenges in our training process. With a presence in 23 states and supporting around 350 franchises, the biggest hurdle was the inconsistency in training due to varied learning paces and environments. Over 55% of our challenges were just getting team members logged into separate systems, leading to lost focus and diminished patience. This inefficiency was not only affecting the quality of training but also impacting our ability to effectively onboard new employees across our diverse brands.

We turned to ProProfs Training Maker with the aim of integrating a more cohesive and user-friendly training system into our existing workflow. ProProfs stood out because of its ability to blend seamlessly with our current tools, allowing us to incorporate quizzes, courses, and digital training assets effectively. The white-label feature was a game-changer, enabling us to present these resources as a natural extension of our brand. The integration into our intranet system meant we could certify trainers and elevate team members to a certified level efficiently, especially for new product launches and specific preparation instructions.

We've seen a 40% reduction in the time required to train new employees, which has significantly boosted our operational efficiency. The ability for employees to learn at their own pace, outside the high-pressure environment of the restaurant floor, has not only improved the learning experience but also made them more productive from day one. The added gamification, especially for our Burrito brand, has made training more engaging and enjoyable. Overall, ProProfs has transformed our approach to training, making it more streamlined, effective, and aligned with our brand's ethos.