Customer Support Skills Assessments

Hire the most suitable support agents with our ready-to-use customer support skills assessment tests designed by professionals. Determine the skills a successful customer service or support representative must possess, such as troubleshooting, communication, comprehension, and more. Use these templates as they are, or make edits based on your specific needs. For example, you can add more questions, add your logo, fonts, colors, theme, and more. These assessment tests are auto-graded, so you do not have to worry about tracking performance. Reports and statistics are generated in real-time and can be accessed anytime, anywhere. ProProfs also offers ready-to-use premium customer service training courses. These courses are professionally designed and fully customizable with your existing content and branding.