1.
On which of the following security schemes should wireless networks user authentication be based? (Choose three)
Correct Answer(s)
A. Smart cards
B. Biometrics
C. Radius
Explanation
Because user authentication is a wireless LAN's weakest link, and the 802.11 standard does not specify any method of user authentication, it is imperative that the administrator implement user-based authentication as soon as possible upon installing a wireless LAN infrastructure. User authentication should be based on device-independent schemes such as usernames and passwords, biometrics, smart cards, token-based systems, or some other type of secure means of identifying the user, not the hardware.
2.
A PC starts with a loud pop and smoke starts coming out of the back. You unplug the unit immediately. Which of the following actions will you take next?
Correct Answer
B. Check the manufacturer's web site for warranty info
Explanation
This computer needs to be replaced, check to see if it’s still under warranty.
3.
Of the acronyms given, which best describes an IEEE 1394 compliant cable
Correct Answer
C. STP
Explanation
IEEE 1394 cabling consists of shielded cable pairs encased in another overall shielded cable.There are 4 and 6 wire versions of this cable type, known as STP, used in IEEE1394 connections.
4.
With the release of Mac OS X the OS began to use a UNIX core as opposed to its previous proprietary core.
Correct Answer
A. True
Explanation
Classic versions of the MAC OS are based on a proprietary core. OS X marked the move to UNIX.
5.
Preventive maintenance of hardware means: (Choose two)
Correct Answer(s)
B. Inspecting for pHysical damage
D. Performing any scheduled maintenance
Explanation
Preventive maintenance consists of performing any scheduled maintenance recommended by the manufacturer, and visually inspecting the equipment for any signs of damage or wear.
6.
On the dot-matrix you only see the bottom half of the characters. What could be a possible cause of this?
Correct Answer
B. Defective print head
Explanation
The print head is defective and should be replaced.
7.
Given that the native resolution for XGA is 1024x768, what is the native resolution for UXGA?
Correct Answer
B. 1600x1200
Explanation
1280x720 is WXGA
1400x1050 is SXGA
1680x1050 is WSXGA
1600x1200 is UXGA
1920x1200 is WUXGA
8.
In MAC OSX (10.3) which interfaces were replaced by the System Preferences?
Correct Answer
A. Control Panels
Explanation
The System Preferences panel is where you can make changes to all of your system settings. This replaces the Classic Control panels.
9.
How would you protect a computer system against brownouts?
Correct Answer
B. UPS
Explanation
A UPS is used to protect against power sags or brownouts. This means less than the normal voltage and current is supplied from the power company.
10.
You install a new local printer. When you print a test page on the printer, the printer prints some printer code and extra blank printer pages. What are the possible causes? (Choose Two)
Correct Answer(s)
A. Wrong printer driver.
B. Un-secured or loose printer cable.
Explanation
The print driver could be incorrect or the print cable might be loose.
11.
7Which of the following are advantages of 802.11b DSSS over 802.11 FHSS? (Choose two.)
Correct Answer(s)
A. Throughput
C. Cost
Explanation
The cost of implementing a direct sequence system is far less than that of a frequency- hopping system. DSSS equipment is widely available in today’s marketplace, and its rapid adoption has helped drive down the costs. The latest frequency-hopping systems are slower than the latest DSSS systems, mainly because their maximum data rate is only 2 Mbps.
12.
5 Extended Data Output (EDO) RAM is _________________ when compared to DRAM?
Correct Answer
B. Faster
Explanation
EDO DRAM is typically 10-20 percent faster.
13.
A locally attached Windows XP printer is printing garbled text and several blank pages with each print request. Which of the following is the easiest way to fix this?
Correct Answer
C. Remove the printer and let windows reinstall it
Explanation
Windows Plug and Play will find the printer and reinstall it. It will ask for any additional software during the installation.
14.
You acquire a new laptop with an AMD Athlon 2000+ processor. You check the system properties expecting to see the processor running at 2.0 GHz. It is running at 939 MHz. What is the problem?
Correct Answer
B. There is no problem.
Explanation
In order to extend battery life and reduce heat the mobile processor scales its clock speed to match the demands of the system. At top speed this processor runs at 1.6 GHz.
15.
A page from a laser printer has a vertical white streak, what is the most probable fault?
Correct Answer
C. Low toner
Explanation
This condition is a result of the toner being unevenly dispersed in the toner cartridge. It usually means you are low on toner. You may be able to print more pages by removing and gently shaking the toner cartridge.
16.
You have replaced your laptop battery with a new one. Which action listed should you perform with the old one?
Correct Answer
B. Recycle it as is
Explanation
Even an old laptop battery is still dangerous. Recycle it in accordance with local procedures.
17.
Which of the following devices would hold several expansion cards?
Correct Answer
B. Riser
Explanation
A riser card is used to hold multiple expansion cards in configurations where space limitations do not allow for the cards to stand in an upright position or to allow for additional space than is available on the motherboard.
18.
You are a tech for a large company and are working at an employees desk when the phone rings, you should__________.
Correct Answer
D. Answer it and say that the user is away from their desk at the moment
Explanation
Answer the phone and tell them that the employee is away from their desk.
19.
What should be the first step when preparing your Windows 95 system for upgrade to Windows XP Professional?
Correct Answer
C. Windows 95 can not be upgraded to any version of Windows XP.
Explanation
There is no XP upgrade path for Windows 95 Operating System. Microsoft provides a free Upgrade Advisor. The Upgrade Advisor is the same tool that is used to scan your system for compatibility issues before you install Windows XP. You can also use the HCL.
20.
Which wireless client utility allows a network administrator to view packet errors, connection speed, and link viability?
Correct Answer
A. Link status monitor
Explanation
Link status monitor utilities allow users to view packet errors, successful transmissions, connection speed, link viability, and many other valuable parameters. A utility for doing real-time link connectivity tests is usually included.
21.
Your company has a computer in a public access area. You need to change which of the following in the BIOS?
Correct Answer
C. Supervisor password
Explanation
In the BIOS the supervisor password will prevent someone from reconfiguring the BIOS settings without the proper password.
22.
At the maximum segment length of 15 feet, IEEE 1394 supports which of the following transmission speeds?
Correct Answer
D. All of these
Explanation
A standard FireWire connection will support 100,200 and 400 Mbps. A faster standard IEEE 1394b is capable of supporting up to 800 Mbps.
23.
Which of the following type of RAM is the fastest?
Correct Answer
A. SDRAM
Explanation
SDRAM delivers the data in high-speed bursts.
24.
How can you create a mapped drive in XP?
Correct Answer
A. My Documents>Tools
Explanation
To create a mapped drive go to Tools>Map Network Drive. Then enter the UNC path to the share.
25.
Memory Overflow' error message can be overcome by: (Choose 3)
Correct Answer(s)
A. Reducing the resolution of the print job
C. Reducing RET
E. Adding RAM to the printer
Explanation
This message means that the printer cannot handle the job in its own RAM space. Reduce resolution or RET or add RAM to the printer.
26.
You have a Notebook PC, with a 2.5 inch IDE hard drive that will not respond. How could you confirm if the problem is in the hard drive or the Notebook's IDE interface? (Choose Two)
Correct Answer(s)
A. Using a 2.5 inch to 3.5 inch IDE cable adapter try a 2.5 inch IDE hard drive on a desktop PC's IDE interface.
D. Using a 2.5 inch to 3.5 inch IDE cable adapter try a 3.5 inch IDE hard drive on the Notebook's IDE interface.
Explanation
Either the IDE interface or the 2.5 HD is malfunctioning, and you must discover which. You could try the 2.5 HD in a Desktop computer, or you could try a 3.5 HD on the LapTop.
27.
Your new sound card has a single external RCA type jack on it in addition to the standard 1/8" connections. What is it?
Correct Answer
C. SPDIF connector
Explanation
The Sony/Phillips Digital Interface is designed to transfer digital signals between devices without degrading the signal by converting it to analog. This preserves the quality of the signal delivered to digital recording and playback devices.
28.
What is the main difference between AT and ATX style motherboards? (Choose two)
Correct Answer(s)
A. PS/2 port
E. Soft power switch
Explanation
ATX motherboards support the PS/2 port and a Soft power switch.
29.
6 wire STP cable provides both data and power to connected FireWire devices.
Correct Answer
A. True
Explanation
True. IEEE 1394 cabling uses two cable pairs to transmit and receive data. The additional two pair ,if present, carry power to the device.
30.
A laser printer generates a completely black paper. What is the cause?
Correct Answer
A. No power to the primary corona.
Explanation
No power to the primary corona would cause a totally black paper.\n
31.
Which of the following devices have similar looking connectors? (Choose two)
Correct Answer(s)
A. SCSI scanner
B. Parallel printer
Explanation
Both SCSI scanners and parallel printer's use Centronics connectors.
32.
What would be the proper storage environment for OPC (Organic PhotoConductive) drums?
Correct Answer
B. Cool and Dark
Explanation
An OPC drum should be stored in a cool and dark environment.
33.
Your laser printer is producing pages with a solid blank line running the length of the paper, what is the likely cause of this?
Correct Answer
D. The toner is running low
Explanation
A blank line usually indicates that the toner is low.
34.
Which of the following components are not found in the toner cartridge of a laser printer?
Correct Answer
A. Transfer corona wire
Explanation
The Toner Cartridge or EP cartridge when purchased contains the photosensitive drum, the cleaning blade and the primary corona wire. The transfer corona wire is located on the printer itself.
35.
Software on a non-volatile chip is called
Correct Answer
C. Firmware
Explanation
Firmware refers to instructions and/or software that is electronically placed on the non-volatile chip so that it will be saved even when power is turned off. Rom-bios is an example. Firmware is originally placed on non-volatile chips in order to have it constantly available even if power is turned off.
36.
How can a second SATA device be added to a Sata cable that already contains a device?
Correct Answer
B. It cannot
Explanation
SATA specifications and hardware permit only one device on each SATA cable. Multiple cable connections are available on the SATA controller for expansion.
37.
What is the native resolution for WSXGA+
Correct Answer
B. 1680x1050
Explanation
1280x720 = WXGA
1400x1050= SXGA+
1600x1050= WSXGA+
1600x1200= UXGA
1920x1200= WUXGA
38.
How many pins are on a VGA connector?
Correct Answer
C. 15
Explanation
15 pins. 3 rows with 5 pins each.
39.
The electrical connection between the docking station and a laptop computer is (choose 2):
Correct Answer(s)
C. Specific only to that manufacturer
D. Used as a surge suppressor
Explanation
You must have the correct docking station for each specific portable computer brand.
40.
PCI is an acronym for?
Correct Answer
B. PeripHeral component interconnect
Explanation
PCI stands for Peripheral Component Interconnect, which is a computer bus for connecting peripheral devices to a computer motherboard. It is a standard interface that allows various components such as graphics cards, network cards, and storage devices to communicate with the computer's CPU and memory. The other options, Personal computer interface, Portable computer interface, and Predetermined configuration intact, do not accurately represent the meaning of PCI.
41.
In Windows 2000 how would you set a printer to be the default printer
Correct Answer
A. In the printers folder right click the printer and choose set as a default printer
Explanation
To set a printer as the default printer in Windows 2000, you would go to the printers folder, right-click on the desired printer, and select "set as default printer." This action will make the selected printer the default option for all print jobs unless specified otherwise.
42.
168-pin RAM chip is a:
Correct Answer
B. DIMM
Explanation
A 168-pin RAM chip is a DIMM (Dual Inline Memory Module). DIMMs are a type of memory module that have a 168-pin connector and are commonly used in desktop computers. They provide a higher data transfer rate compared to SIMMs (Single Inline Memory Modules) and are more commonly used in modern computer systems. The term "parity" refers to a type of error checking mechanism in RAM modules, but it is not applicable to the given 168-pin RAM chip. Therefore, the correct answer is DIMM.
43.
Which of the following is the most important step when upgrading a System bios
Correct Answer
D. Write down all the settings
Explanation
When upgrading a System BIOS, it is important to write down all the settings before proceeding. This is because upgrading the BIOS can sometimes reset the settings to their default values, which may cause issues or conflicts with the hardware or software. By writing down the settings, the user can easily restore them after the upgrade, ensuring that the system functions properly. Shutting down peripherals, saving upgrade files, and unplugging connectors are also important steps, but they are not as crucial as preserving the settings.
44.
Which of the following are the main hard drive settings in the CMOS (Choose 3)
Correct Answer(s)
B. Heads
C. Sector
E. Cylinder
Explanation
Early Bios's had a limitation on the maximum cylinder, head and sector (CHS) values allowed.
45.
Which priority settings are set for the SCSI ID number (Choose 2)
Correct Answer(s)
B. 0 highest
C. 15 lowest
Explanation
The highest priority ID on the SCSI bus is 7. You normally assign this ID to the host adapter. Next in priority, from highest to lowest are IDs 6-0 and then 15-8. So 0 has higher priority than 15.
46.
A customer has a .32mm dot pitch monitor and wants a monitor with better resolution. What would you recommend?
Correct Answer
D. .26mm dot pitch
Explanation
The smaller the dot pitch, the smaller the distance between the elements. This results in a clearer sharper image.
47.
75Which of the following items need to be configured on a SCSI drive (Choose 2)
Correct Answer(s)
A. Termination
D. ID
Explanation
To set up SCSI drives we need SCSI ID to identify each SCSI device and the SCSI chain must be terminated at both ends with specific terminators
48.
What is the capacity of a DVD-R DL disk?
Correct Answer
C. 8.5
Explanation
The capacity of a DVD-R DL disk is 8.5.
49.
Rom DOES NOT usually contain what?
Correct Answer
C. MBR
Explanation
MBR stands for Master Boot Record and is placed only on hard drives to enable reading it's file allocation table for the placement of files on it.
50.
What is the paper transport technology most commonly associated with dot matrix printers?
Correct Answer
C. Tractor feed
Explanation
Tractor feed is the paper transport technology most commonly associated with dot matrix printers. Tractor feed uses a set of sprockets or tractors to pull the paper through the printer, ensuring accurate alignment and preventing paper jams. This method is particularly effective for continuous forms or multipart documents. It allows for reliable and precise paper movement, making it the preferred choice for dot matrix printers.