20 Front Desk Commandments

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  • 1/20 Questions

    Thou shall share personal matters during program time

    • True
    • False
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About This Quiz

This quiz is designed to help, educate, and support our front desk staff person. This quiz aims to ensure the success of whoever is stationed at the front desk.
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  • 2. 

    Thou shall always____  ____  ____; people want to feel that they are receiving personal attention.

    • Stay looking down

    • Make eye contact

    • Roll your eyes

    • Shrug your shoulders

    Correct Answer
    A. Make eye contact
    Explanation
    Making eye contact is important because it shows that you are actively engaged and paying attention to the person you are interacting with. It conveys interest, respect, and attentiveness, making the other person feel valued and acknowledged. Eye contact is a non-verbal form of communication that helps to establish a connection and build rapport with others. It can also enhance understanding and trust in a conversation, as it allows for better interpretation of facial expressions and body language.

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  • 3. 

    Thou shall Make sure the schedule is correct, and stay away from giving incorrect information.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that one should ensure that the schedule is accurate and avoid providing incorrect information. This implies that it is important to be diligent and responsible when it comes to managing schedules and sharing information. Therefore, the correct answer is "True" as it aligns with the given statement.

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  • 4. 

    Thou shall Keep front desk area;

    • Clear of people

    • Full of friends

    • Full of parents waiting for their children

    Correct Answer
    A. Clear of people
    Explanation
    The correct answer is "clear of people" because the front desk area should be kept free from any unnecessary or unauthorized individuals. This is important to maintain security, ensure privacy, and allow the front desk staff to effectively carry out their duties without any distractions or disruptions caused by the presence of people who do not have a legitimate reason to be there.

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  • 5. 

    Your smile is the most important part of your uniform

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that a smile is an essential component of a person's uniform. This implies that a smile can have a significant impact on one's appearance and how they are perceived by others. A smile can convey warmth, approachability, and positivity, making it an important aspect of a person's overall image and impression. Therefore, the answer "True" indicates that a smile holds great significance in one's uniform.

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  • 6. 

    Thou shall_________apologize, even if you know you’re __________, because again, the guest is ALWAYS ________. (enter spaces between words)

    • Always wrong right

    • Never wrong wrong

    • Always crazy angry

    Correct Answer
    A. Always wrong right
    Explanation
    The correct answer is "always wrong right". This means that you should always apologize, even if you know you're right, because the guest is always considered to be wrong. It emphasizes the importance of prioritizing customer satisfaction and maintaining a positive relationship with guests.

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  • 7. 

    Thou shall make Guests feel___________, The front desk represents the environment of our program.

    • Supported

    • Excited

    • Welcomed

    • Warm

    Correct Answer
    A. Welcomed
    Explanation
    The correct answer is "welcomed" because the sentence is discussing how guests should feel when they visit, indicating that they should be made to feel welcomed. The front desk is mentioned as representing the program's environment, further emphasizing the importance of creating a welcoming atmosphere for guests.

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  • 8. 

    Thou shall Keep the front desk ____________

    • Organized

    • Messy

    • Disorganized

    • Professional

    Correct Answer
    A. Organized
    Explanation
    The correct answer is "organized" because it is the opposite of "disorganized" and "messy," which implies that the front desk should be neat and well-arranged. Being professional is also important, but it is not directly related to the physical organization of the front desk area.

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  • 9. 

    Thou shall Make the guest feel that they are___________ right, even when they are wrong

    Correct Answer
    always
    Explanation
    The correct answer is "always" because as a host or hostess, it is important to provide excellent customer service and make guests feel valued and respected. Even if a guest is mistaken or wrong about something, it is crucial to handle the situation with tact and professionalism. By always making guests feel like their opinions and concerns are heard and acknowledged, it helps create a positive and welcoming atmosphere, enhancing the overall guest experience.

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  • 10. 

    Thou shall ___________ visitors and have them wait in the “waiting area”.

    • Ignore

    • Announce

    • Stare at

    • Upset

    Correct Answer
    A. Announce
    Explanation
    The correct answer is "announce" because it suggests that visitors should be informed or notified about something, such as their presence or their turn to be attended to. This implies a courteous and organized approach to handling visitors, rather than ignoring them, staring at them, or upsetting them.

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  • 11. 

    Callers should be able to ____________ your smile over the phone

    • See

    • Smell

    • Hear

    • Touch

    Correct Answer
    A. Hear
    Explanation
    When communicating over the phone, the sense of hearing is the primary way to perceive and understand the other person's voice and tone. Since the question is about callers being able to perceive something, the most appropriate answer would be "hear." This is because hearing is the sense that allows us to perceive sounds, including the speaker's voice, laughter, or any other auditory cues that might indicate a smile.

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  • 12. 

    Thou shall leave your phone _________.

    • In your Pocket

    • On the desk, right in front where you can see it

    • With one of the children, to hold

    • In your hand

    Correct Answer
    A. In your Pocket
    Explanation
    Leaving your phone "in your Pocket" implies that it should be kept in your pocket, suggesting that it should not be visible or easily accessible. This answer promotes the idea of minimizing distractions and being present in the moment by keeping the phone out of sight and reach.

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  • 13. 

    All copies, pencil sharpening, and any other administrative tasks needed by program staff should be done during program time.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because it is not efficient or productive to use program time for administrative tasks. Program time should be dedicated to the activities and tasks directly related to the program's goals and objectives. Administrative tasks such as making copies or sharpening pencils should be done outside of program time to ensure that program staff can focus on their primary responsibilities and maximize their time and efforts.

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  • 14. 

    Thou shall ALWAYS check the mailboxes. Only old paperwork should be in there

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that checking the mailboxes is always necessary because only old paperwork should be in there. However, this is not necessarily true as there could be other important items like letters, packages, or documents that are not considered old paperwork. Therefore, the correct answer is False.

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  • 15. 

    Thou shall Know ___________ the children are and ___________they are

    • Who

    • What

    • Where

    • Why

    Correct Answer(s)
    A. Who
    A. Where
    Explanation
    This question is asking about knowing two things: who the children are and where they are. The word "who" is used to ask about a person's identity, so it is appropriate to use in the first blank. The word "where" is used to ask about a location, so it is appropriate to use in the second blank.

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  • 16. 

    Thou shall be considerate of your_____________ when addressing people. (Choose as many seem appropriate)

    • Tone

    • Language, including body language

    • Attitude

    Correct Answer(s)
    A. Tone
    A. Language, including body language
    A. Attitude
    Explanation
    When addressing people, it is important to be considerate of your tone, language (including body language), and attitude. Tone refers to the way you speak or express yourself, and having a respectful and appropriate tone is crucial in effective communication. Language encompasses not just the words you use, but also your non-verbal cues such as facial expressions and gestures. Being mindful of your body language is essential in conveying respect and understanding. Attitude refers to your overall demeanor and approach towards others, and having a positive and considerate attitude fosters better relationships and interactions.

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  • 17. 

    Thou shall ask for help after you have vented your frustration in front of a guest

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that it is appropriate to ask for help only after expressing frustration in front of a guest. However, this is not true. It is generally considered polite and respectful to handle frustration privately and calmly before seeking assistance. Venting frustration in front of a guest can create an uncomfortable or negative atmosphere, and it is better to maintain composure and address the issue in a more appropriate setting.

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  • 18. 

    Thou shall Have guests feel that you never go out of your way to help them

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that it is not necessary to go out of your way to help guests feel welcome. This implies that guests should not expect any special efforts or gestures from the host. However, this contradicts the basic principles of hospitality, where hosts are expected to make an extra effort to ensure the comfort and satisfaction of their guests. Therefore, the correct answer is False.

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  • 19. 

    Thou shall;

    • Give the right information

    • Double check your information

    • Make guests feel comfortable

    • Make guests feel confident in the services they are receiving

    Correct Answer(s)
    A. Give the right information
    A. Double check your information
    A. Make guests feel comfortable
    A. Make guests feel confident in the services they are receiving
    Explanation
    This answer lists four actions that should be followed: giving the right information, double checking the information, making guests feel comfortable, and making guests feel confident in the services they are receiving. These actions are likely referring to guidelines or expectations for providing good customer service. By giving accurate information and double checking it, guests can trust the information they receive. Making guests feel comfortable and confident in the services they are receiving helps to create a positive experience for them.

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  • 20. 

    Thou shall treat ______________ as your favorite person

    Correct Answer(s)
    everyone
    everybody
    Explanation
    The phrase "Thou shall treat everyone, everybody as your favorite person" suggests that one should treat every individual as if they were their favorite person. The words "everyone" and "everybody" are both used to refer to all people without exception. Therefore, both options are correct and convey the same meaning in this context.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 20, 2012
    Quiz Created by
    LATapia
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