1.
Which of the following connector types can be plugged into a device both right-side up and upside down?
Correct Answer
A. USB-C
Explanation
USB-C is the correct answer because it is a reversible connector, meaning it can be plugged into a device both right-side up and upside down. This makes it more convenient and user-friendly compared to other connector types such as Micro-USB, Mini-USB, and regular USB, which can only be plugged in one way.
2.
A user's laptop will not power on because of a system board failure. The user has important documents stored on the laptop. Which of the following should the technician perform so the user can access the documents?
Correct Answer
D. Replace the desktop drive with the removed laptop drive
3.
An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack. Which of the following tools should the technician use to continue troubleshooting the connection?
Correct Answer
C. Cable tester
Explanation
The technician should use a cable tester to continue troubleshooting the connection. A cable tester is a tool that can test for continuity and identify any faults or issues in the network cable. It can help determine if there are any breaks, shorts, or miswires in the cable, which could be causing the connectivity problem. By using a cable tester, the technician can quickly identify and resolve any issues with the network cable, allowing the end user to connect to the network successfully.
4.
A technician has been called in to troubleshoot a connectivity issue. The user reports an inability to connect to any resources. The technician runs the ipconfig command, and the results show that the media is disconnected. The technician checks the network cable, and it is secure on both ends. The technician tests and verifies the cable is working, and then goes to the wiring closet and verifies the switchport and patch cable both work. However, there are wires pulled out of the patch panel. Which of the following tools should the technician use to BEST resolve the problem?
Correct Answer
A. Punchdown tool
Explanation
The technician should use a punchdown tool to resolve the problem. A punchdown tool is used to secure wires into a patch panel or keystone jack. Since there are wires pulled out of the patch panel, using a punchdown tool will allow the technician to properly reinsert and secure the wires, restoring connectivity. Wire strippers are used to remove the protective coating from wires, but they are not needed in this situation. A tone generator is used to trace and identify cables, which is not relevant to the issue at hand. A crimper is used to attach connectors to the ends of cables, which is also not necessary in this case.
5.
A network administrator would like to increase network bandwidth to 1Gbps between two office buildings that are 0.5mi(805m) apart. Which of the following would be the BEST solution?
Correct Answer
B. Fiber
Explanation
Fiber optic cables would be the best solution for increasing network bandwidth to 1Gbps between two office buildings that are 0.5mi apart. Fiber optic cables have a much higher bandwidth capacity compared to other options like Cat 6, Plenum, or Coaxial cables. They are capable of transmitting data at high speeds over long distances without any loss of signal quality. Therefore, using fiber optic cables would ensure a reliable and efficient network connection between the two office buildings.
6.
During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded. Which of the following tools should the technician use to verify this has been completed
Correct Answer
C. Multimeter
Explanation
A multimeter is the most appropriate tool to use in order to verify if the data racks have been properly grounded. A multimeter is a versatile device that can measure various electrical parameters such as voltage, current, and resistance. By using the multimeter, the technician can check the continuity of the grounding connections and ensure that there is a proper electrical path between the racks and the ground. This will help in addressing the concern of protecting the data cabling and equipment by ensuring that any potential electrical faults are properly grounded and do not pose a risk to the equipment.
7.
A technician needs to call a user's cellular provider to troubleshoot a network speed issue with the user's mobile device. Which of the following technologies is the technician troubleshooting?
Correct Answer
A. Long-term evolution
Explanation
The technician is troubleshooting a network speed issue with the user's mobile device. Long-term evolution (LTE) is a technology used for high-speed wireless communication for mobile devices. It is a standard for 4G wireless broadband that provides faster data transfer rates and improved network capacity. By calling the user's cellular provider, the technician can troubleshoot and resolve any network speed issues related to LTE technology.
8.
A technician is configuring a new web server and must have over 10TB fault tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available. Which of the following configurations would the technician MOST likely select?
Correct Answer
B. RAID 1 with 10000 RPM 8TB drives
Explanation
The technician would most likely select RAID 1 with 10000 RPM 8TB drives because RAID 1 provides fault tolerance by mirroring data across multiple drives, minimizing the risk of data loss. Additionally, the 10000 RPM drives offer higher performance compared to the other options, ensuring the applications on the server can run smoothly. The 8TB capacity meets the requirement for over 10TB storage while still minimizing the number of failure points.
9.
Which one do you like?
Correct Answer
A. There is a problem with a router in the office
Explanation
The correct answer is that there is a problem with a router in the office. This is because a router is responsible for routing network traffic between different networks, and if there is a problem with the router, it can cause connectivity issues for the users in the office. This can result in the users not being able to access the internet or communicate with other devices on the network.
10.
An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack. Which of the following tools should the technician use to continue troubleshooting the connection?
Correct Answer
B. Cable tester
Explanation
A cable tester is the appropriate tool to use in this situation because it can help the technician determine if there is an issue with the network cable. By connecting the cable to the tester, the technician can check for continuity, shorts, and other potential problems that may be causing the connection issue. This tool can help narrow down the source of the problem and guide further troubleshooting steps.
11.
Which one do you like?
Correct Answer
D. RAID 10 with 5400rpm 6TB drives
Explanation
RAID 10 with 5400rpm 6TB drives is the preferred choice because it offers a combination of redundancy and performance. RAID 10 provides both mirroring and striping, which means data is duplicated across multiple drives for fault tolerance and improved read and write speeds. The 5400rpm drives may have a slower rotational speed compared to the other options, but the RAID 10 configuration compensates for this by providing better overall performance and data protection. Additionally, the 6TB capacity is still substantial and should be sufficient for most storage needs.
12.
A projector's image begins to flicker during a presentation. The laptop display does not produce this issue. When a technician changes the resolution on the laptop, the issue persists. Which of the following is the NEXT step the technician should take?
Correct Answer
A. . Check the connectivity of the VGA cable..
Explanation
The flickering issue is specific to the projector's image, as the laptop display does not have the same problem. This suggests that the issue may be related to the connection between the laptop and the projector. Therefore, the next logical step for the technician would be to check the connectivity of the VGA cable, as a loose or faulty connection could be causing the flickering problem.
13.
A laptop is connected to a conference room projector in extended display mode. The desktop icons appear normal on the laptop, but are disproportionate and illegible on the projector screen. Which of the following should the technician check?
Correct Answer
B. Video resolution
Explanation
The technician should check the video resolution. The issue of disproportionate and illegible desktop icons on the projector screen suggests that the resolution settings may not be compatible with the projector. Adjusting the video resolution to match the projector's capabilities should resolve the problem and display the icons properly.
14.
A technician has been called in to troubleshoot a connectivity issue. The user reports an inability to connect to any resources. The technician runs the ipconfig command, and the results show that the media is disconnected. The technician checks the network cable, and it is secure on both ends. The technician tests and verifies the cable is working, and then goes to the wiring closet and verifies the switchport and patch cable both work. However, there are wires pulled out of the patch panel. Which of the following tools should the technician use to BEST resolve the problem?
Correct Answer
D. Punchdown tool
Explanation
The technician should use a punchdown tool to resolve the problem. The wires pulled out of the patch panel need to be reconnected properly, and a punchdown tool is used to secure the wires into the appropriate slots on the patch panel. This will ensure proper connectivity and resolve the user's inability to connect to any resources.
15.
A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens. Which of the following will resolve the issue?
Correct Answer
C. Connect the printer to the company wireless network.
Explanation
Connecting the printer to the company wireless network will resolve the issue because the user has already installed all necessary software for the printer on the computer and connected it to the guest wireless network. However, since nothing happens when attempting to print, it suggests that the guest wireless network may not have the necessary permissions or settings to allow printing. By connecting the printer to the company wireless network, which is likely to have the appropriate permissions and settings for printing, the user will be able to successfully print.
16.
A technician is troubleshooting a touch screen laptop that has a cracked screen. After replacing the physical display, the laptop is showing images correctly, however, the screen no longer responds to touch. Which of the following components of the laptop MOST likely needs to be replaced?
Correct Answer
C. Digitizer
Explanation
After replacing the physical display, if the laptop is showing images correctly but the screen no longer responds to touch, the most likely component that needs to be replaced is the digitizer. The digitizer is responsible for translating touch input into digital signals, allowing the device to recognize and respond to touch gestures. If the screen is not responding to touch after replacing the display, it indicates a problem with the digitizer, which may need to be replaced.
17.
A technician is setting up a wireless printer that is capable of supporting 54Mbps maximum throughput and a 5GHz radio frequency band for communication. The technician must configure the SOHO router to support the printer. Which of the following should the technician enable on the wireless SOHO router to ensure wireless connectivity to the printer?
Correct Answer
C. 802.11a
Explanation
The technician should enable 802.11a on the wireless SOHO router to ensure wireless connectivity to the printer. 802.11a operates on the 5GHz frequency band, which is the same frequency band supported by the printer. This will allow the printer and the router to communicate effectively and take advantage of the printer's maximum throughput of 54Mbps.