3rd Induction Test

The correct answer is "خطاء" which means "False" in English. The explanation for this answer is that if a customer calls from a number that is not registered under their name and wants to inquire about another number that is registered under their name, they will not be served at all.

The given correct answer states that one of the advantages of subscribing to the "Najma" package is the ability to participate in the "Najma" program on air. This suggests that by subscribing to this package, individuals can have the opportunity to be part of a television program or show called "Najma" and potentially showcase their talents, share their opinions, or engage in other forms of participation on air.

The correct answer is 40. This is the monthly fee for the Blue Wave package.

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The given statement implies that customers can send and receive text messages using Mobily Roam Talk service. Therefore, the answer "نعم" (Yes) indicates that it is possible for customers to use this service for text messaging.

The given correct answer states that the fourth generation device supports all networks. This means that the device is compatible with both fourth and third-generation networks, allowing users to access high-speed internet and other services on both types of networks.

The customer can check the coverage of the Ay Live service through the Mobily website as well as the Mobily branch. This indicates that both the online platform and physical branch of Mobily provide information about the coverage of the service.

The explanation for the correct answer is that all of the statements mentioned in the options are correct. The customer can confirm the successful completion of a balance transfer when they receive a notification message informing them of it, and when the deducted amount is reflected in the sender's account. Therefore, all of the answers are correct.

The statement suggests that customers can send international multimedia messages to the Philippines on the Smart network.

The statement is incorrect because a customer cannot subscribe to more than one package of media packages at the same time.

The customer will receive a one-year validity period if they recharge their number with 300 riyals.

The customer has the right to object to the issued invoice within 60 days. This means that if the customer believes there is an error or discrepancy in the invoice, they have a maximum of 60 days to raise their concerns and dispute the charges. After this period, their ability to contest the invoice may be limited or nullified.

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The correct answer is "خطاء" because the statement is incorrect. The employee cannot use the phrase "مركز موبايلي" when greeting someone.

The correct answer is that all the options are incorrect. This means that a customer with a prepaid "Fla" package cannot benefit from the call rate of 35 halalas per minute when calling any network outside peak hours or when calling Mobily during peak hours.

If a customer contacts and wants to activate roaming and it turns out that they have an MF classification, the customer must pay a security deposit through the branch. This means that customers who are classified as MF are required to pay a security deposit in order to activate roaming services.

The correct answer is "3 شرائح فقط" because the question asks for the maximum number of internet distributions on multiple chips. The phrase "فقط" in the answer indicates that the maximum limit is three chips only.

The correct answer is 50 ريال because it is the lowest price among the given options.

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When the customer recharges their account with a value of 100 riyals in the Hala Plus package, they will receive a total of 200 riyals in credit.

If the customer reaches the credit limit of 520 riyals and wants to resume the service after payment, they must pay an amount of 120 riyals.

The correct answer is 133.33 ريال. This is because the customer subscribed to a 1 GB internet package for 100 ريال on 21-6-2012. The billing period is from the 21st of one month to the 20th of the next month. Therefore, on 1-7-2012, the customer would have used 10 days of the internet package. Since the month has 30 days, the customer would be charged for 10/30 of the monthly fee. Calculating this, 10/30 * 100 ريال = 33.33 ريال. Adding this to the monthly fee, the total charge would be 100 ريال + 33.33 ريال = 133.33 ريال.

The correct answer is "قسم التحصيل" because the given statement implies that the number is separated from the collection, indicating that it belongs to the collection department.

The statement mentioned in the question is false. It states that call forwarding service can be used for free on all local networks. However, this is not true as call forwarding services usually come with additional charges or fees, depending on the service provider and the specific terms and conditions.

The correct answer is "سوف يستقبل المكالمات مجانا" because the customer used the roaming service after 1-6-2010 in Bahrain on the Batelco network. This means that the customer will receive incoming calls for free.

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The correct answer is "Unlimited browsing on Google-affiliated websites only." This option states that the advantage of the Connect Google package is that it allows unlimited browsing on websites that are affiliated with Google. This means that users can access any website that is owned or operated by Google without any limitations.

The correct answer is 73 هللة للدقيقة. This is because the question states that the pricing for outgoing local calls is calculated using the local mobile number, and the price per minute is given as 73 هللة.

The statement mentioned in the question states that a flexible policy is followed when the customer requests to permanently disconnect the line. However, the correct answer is "خطاء" which means "false". This implies that the statement is incorrect and there is no flexible policy followed in case a customer requests to disconnect the line permanently.

The explanation for the correct answer is that it is important to inquire about the customer's name at the beginning of the call and greet them. This helps in personalizing the conversation and creating a friendly and welcoming atmosphere for the customer. It also shows that the company values the customer's identity and wants to provide a personalized experience.

The cost to register a custom ringtone in the Ranan Karaoke service is only 5 riyals.

The correct answer is that all the answers are incorrect. This means that a special needs package subscriber does not receive 60 minutes of video calls on local networks or 60 text messages on the Mobily network.