ACA Code Of Ethics: Test Your Knowledge! Trivia Quiz

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Questions: 5 | Attempts: 1,051 | Updated: Mar 22, 2023

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ACA Code Of Ethics: Test Your Knowledge! Trivia Quiz - Quiz

The American counseling association is controlled by many codes of ethics put in place in 2014 that every counselor is expected to abide by. As a counselor, do you follow and understand the code of ethics? Give the quiz below a try and see how much of a professional you are!

Questions and Answers

1.

Which of the following is required of a collection agency by the ACA Code of Ethics?
- A.
  
  Make debtors happy
- B.
  
  Threaten litigation with no intent to do so
- C.
  
  Adopt a company code of conduct
- D.
  
  List all accounts in the local newspaper
Correct Answer
C. Adopt a company code of conduct

Explanation
The correct answer is "Adopt a company code of conduct." The ACA Code of Ethics requires collection agencies to have a code of conduct that outlines the ethical standards and guidelines for their operations. This code of conduct helps ensure fair and ethical treatment of debtors and promotes professionalism in the industry.

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2.

True or False: The ACA Code of Ethics states that each Member has the duty to "Treat consumers with consideration and respect"
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The ACA Code of Ethics is a set of guidelines that outlines the professional standards and responsibilities for counselors. One of these responsibilities is to treat consumers with consideration and respect. This means that counselors should prioritize the well-being and dignity of their clients, treating them with kindness, empathy, and fairness. By adhering to this principle, counselors can create a safe and supportive environment for their clients to explore their concerns and work towards their goals.

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3.

According to the Code of Ethics: How should we Communicate with consumers? With _________ and _________
- A.
  
  Ease and Assertiveness
- B.
  
  Speed and Sincerity
- C.
  
  Confidence and Humor
- D.
  
  Honesty and Integrity
Correct Answer
D. Honesty and Integrity

Explanation
According to the Code of Ethics, the recommended way to communicate with consumers is with honesty and integrity. This means being truthful and transparent in all interactions and ensuring that ethical standards are upheld. Honesty builds trust between the organization and the consumers, while integrity ensures that ethical principles and values are consistently followed. By communicating with honesty and integrity, organizations can establish and maintain strong relationships with their consumers based on trust and ethical conduct.

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4.

True or false the following statement regarding what a Member must do when interacting with a consumer is taken directly from the Code of Ethics: Not harass, threaten, or coerce a person, including but not limited to, on the basis of race, sex, age, creed, religion, color, national origin, disability, sexual preference, gender or marital status in connection with a Member’s professional business, Association activities or while acting in a representative capacity of the Association.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The given statement is true. According to the Code of Ethics, a Member must not harass, threaten, or coerce a person based on various factors such as race, sex, age, religion, disability, etc. This applies to their professional business, Association activities, and when acting as a representative of the Association.

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5.

If a collector is unable to provide verification of a debt, when a consumer has requested verification in writing, the collection agency must __________ all collection efforts.

Correct Answer
Cease, cease, stop, finish, hold, complete

Explanation
If a collector is unable to provide verification of a debt, when a consumer has requested verification in writing, the collection agency must cease all collection efforts. This means that they are required to stop any actions they are taking to collect the debt, such as making phone calls or sending letters. They cannot continue their collection efforts until they are able to provide the requested verification.

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Current Version
Mar 22, 2023

Quiz Edited by
ProProfs Editorial Team
Mar 22, 2010

Quiz Created by
Kennywineman

ACA Code Of Ethics: Test Your Knowledge! Trivia Quiz

Which of the following is required of a collection agency by the ACA Code of Ethics?

True or False: The ACA Code of Ethics states that each Member has the duty to "Treat consumers with consideration and respect"

According to the Code of Ethics: How should we Communicate with consumers? With _________ and _________

If a collector is unable to provide verification of a debt, when a consumer has requested verification in writing, the collection agency must __________ all collection efforts.

According to the Code of Ethics: How should we Communicate with consumers? With _ and _