Att Small Biz Quiz
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The ATT Small Biz Quiz is designed to assess and enhance knowledge crucial for handling small business operations within ATT. It covers topics like activation fee waivers, certification processes, and eligibility for business discounts, aiming to improve service and operational standards.
- 1.
What do you have to do in order to make sure that a business customer's activation fees get waived?
- A.
Nothing.
- B.
AMB must be created BEFORE activating any lines.
- C.
My business rep waives them.
- D.
Check a box in Opus during activation.
Correct Answer
B. AMB must be created BEFORE activating any lines.Explanation
You must create an AMB and attach the FAN before activating to guarantee the acto fees get waived!Rate this question:
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- 2.
There is a NEW certification process to become a Small Biz Expert and earn 1,000 reward points! In order to get certified you must complete all required trainings, create ____ AMBs AND _____ CRU SBGA's. (choose 2 corresponding answers below)
- A.
5 AMBs
- B.
10 AMBs
- C.
5 CRU SBGA's
- D.
10 CRU SBGA's
- E.
15 CRU SBGA's
Correct Answer(s)
A. 5 AMBs
E. 15 CRU SBGA'sExplanation
To become a Small Biz Expert and earn 1,000 reward points, the certification process requires completing all required trainings and creating 5 AMBs (whatever AMB stands for) and 15 CRU SBGA's.Rate this question:
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- 3.
How many Small Business GA's per store are we are expected to hit each month?
- A.
25
- B.
20
- C.
5
- D.
15
- E.
30
Correct Answer
A. 25Explanation
As an overall goal, we are expected to average 25 Small Business actos per month, per store. We can do it!!!Rate this question:
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- 4.
Which of the following plans/features qualify for the 8% business discount? (click all that apply)
- A.
BlackBerry Enterprise Data Plan ($40)
- B.
Family Talk Add-a-Line ($9.99)
- C.
Nation 450 minutes ($39.99)
- D.
Family Talk 1400 Primary Line ($80)
- E.
Unlimited SMS Text ($20)
Correct Answer(s)
A. BlackBerry Enterprise Data Plan ($40)
C. Nation 450 minutes ($39.99)
D. Family Talk 1400 Primary Line ($80)Explanation
Any plan/feature $30 and above qualifies. Exceptions: Unlimited Family Messaging, Data/Text Bundle, Unlimited MinutesRate this question:
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- 5.
If Analyst Review cannot waive the deposit, you can try to run credit under the customer's social security number. This type of account is known as SBPL or Small Business _______ Liability.
- A.
Perennial
- B.
Private
- C.
Priority
- D.
Personal
- E.
Purple
Correct Answer
D. PersonalExplanation
An SBPL account is still a business account. Customer will be eligible to convert to a normal business account after 6 months of good payment history.Rate this question:
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- 6.
How can a business customer qualify for the 8% discount if they don't have 5 CRU lines?
- A.
They can't - you must have 5 CRU lines.
- B.
They could add IRU lines to get them up to 5 Lines Total.
- C.
My business rep submits a form to get the discount.
- D.
You don't need 5 lines to get the discount.
- E.
None of the above.
Correct Answer
B. They could add IRU lines to get them up to 5 Lines Total.Explanation
You can have 1 CRU line + 4 IRU lines to get them to 5. Ask if their employees have personal AT&T acounts or to do a table day.Rate this question:
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- 7.
Which of the following is NOT a benefit of opening a Small Business account?
- A.
8% Discount
- B.
Waived Activation Fees
- C.
First Month Of Service Free
- D.
Discounted Phone Prices
- E.
Porting Credits
Correct Answer
C. First Month Of Service FreeExplanation
The first month of service free is not a benefit of opening a Small Business account. The other options listed, such as an 8% discount, waived activation fees, discounted phone prices, and porting credits, are all benefits that come with opening a Small Business account.Rate this question:
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- 8.
What is the FIRST question you should ask every customer that you work with?
- A.
What type of phone are you interested in?
- B.
What service provider are you with right now?
- C.
Do you use your phone for Business or Personal use?
- D.
How many minutes are you using right now?
- E.
Are you here for the iPhone 4!?
Correct Answer
C. Do you use your phone for Business or Personal use?Explanation
Ask every customer every time!Rate this question:
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- 9.
If a Business Customer is porting lines over, how much in porting credits can we offer if they have 1-10 lines? 11- 49 lines? 50+ lines? (answer in order)
- A.
$50, $75, $100
- B.
$25, $35, $45
- C.
$25, $50, $100
- D.
$100, $200, $300
- E.
None of the above
Correct Answer
A. $50, $75, $100Explanation
The correct answer is $50, $75, $100. This means that if a Business Customer is porting 1-10 lines, they can receive a porting credit of $50. If they are porting 11-49 lines, they can receive a porting credit of $75. And if they are porting 50 or more lines, they can receive a porting credit of $100.Rate this question:
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- 10.
What is the current special pricing on the BlackBerry Curve 8520 for a business customer?
- A.
$99.99
- B.
$49.99
- C.
$79.99
- D.
$149.99
- E.
Free
Correct Answer
E. FreeExplanation
use SBE code to discount. Promotion is through 5/31/10Rate this question:
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- 11.
What is the expectation we should set with the customer for business porting credits we offer them? (In other words, How long before the customer will actually see the credits on their bill?)
- A.
They are applied instantly (automatically through Opus).
- B.
The porting credits take about a week to process.
- C.
The customer will definitely see the credits on their first bill.
- D.
The customer should see them on their 2nd or 3rd Bill.
Correct Answer
D. The customer should see them on their 2nd or 3rd Bill.Explanation
ALWAYS set the expectation that the customer SHOULD see the porting credits on their 2nd or 3rd bill.Rate this question:
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- 12.
True or False: a CRU Business customer is eligible for the new $15 200MB Smartphone Data Plan?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
CRU Business customer's are NOT eligible for this plan even if it shows as an option in OPUS.Rate this question:
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- 13.
Does the $25 DataPro Plan qualify for the AMB discount? (Check YES or NO)
- A.
YES
- B.
NO
Correct Answer
B. NOExplanation
Make sure to explain this when calculating the customers bill with the 8% discount.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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May 14, 2024Quiz Edited by
ProProfs Editorial Team -
Apr 19, 2010Quiz Created by
Ab9028
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