QuickBooks Software: Trivia Quiz!

1. What do you do if a book will not sensitize?

Put it on the PSA's desk.

Put a stripping slip in it and put it on the PSA's desk/mending shelf.

Put it back on the shelf.

Keep trying.

If a book will not sensitize, the appropriate action is to put a stripping slip in it and place it on the PSA's desk or mending shelf. This indicates that the book needs to be repaired or sensitized before it can be returned to the shelf for circulation. Keeping the book on the desk or mending shelf ensures that it is not mistakenly put back on the shelf in its current state.

Explanation

If a book will not sensitize, the appropriate action is to put a stripping slip in it and place it on the PSA's desk or mending shelf. This indicates that the book needs to be repaired or sensitized before it can be returned to the shelf for circulation. Keeping the book on the desk or mending shelf ensures that it is not mistakenly put back on the shelf in its current state.

2. A patron needs to make a change for a twenty to use the copier. She comes and asks you if you can make a change for her. You...

Inform her that you cannot make change but that there is a change machine around the corner.

Make change from the cash drawer.

Get your supervisor to make change for her.

Direct her to the dean's office to make change for her.

The correct answer is to inform her that you cannot make change but that there is a change machine around the corner. This is the appropriate response because the patron is asking for change and you are unable to provide it. However, you are still being helpful by directing her to the change machine, which can fulfill her request.

Explanation

The correct answer is to inform her that you cannot make change but that there is a change machine around the corner. This is the appropriate response because the patron is asking for change and you are unable to provide it. However, you are still being helpful by directing her to the change machine, which can fulfill her request.

3. How do you answer the telephone?

SBU Library, [Name] speaking.

Hello!

University Libraries, this is [Name], how may I help you?

Southwest Baptist University Library, my name is [Name] how can I assist you?

The correct answer is "University Libraries, this is [Name], how may I help you?" because it includes the name of the institution, identifies the speaker, and offers assistance to the caller. It follows a professional and courteous approach to answering the telephone in a library setting.

Explanation

The correct answer is "University Libraries, this is [Name], how may I help you?" because it includes the name of the institution, identifies the speaker, and offers assistance to the caller. It follows a professional and courteous approach to answering the telephone in a library setting.

4. Imagine the following situation: A patron turns his books in and you see there is a fine on his record for the overdue books. You inform him of the $3.00 fine. He searches his pockets and only finds $1.75. What do you do?

Tell him to come back when he can pay the full amount.

Accept the payment and pay the full fine.

Accept the money and ask your supervisor to show you how to accept partial payment.

Waive the fines out of compassion.

The correct answer is to accept the money and ask your supervisor to show you how to accept partial payment. This option demonstrates a willingness to accommodate the patron's financial situation while also seeking guidance from a higher authority on how to handle partial payments. It shows a responsible approach to resolving the issue and ensures that the patron is not turned away without any resolution.

Explanation

The correct answer is to accept the money and ask your supervisor to show you how to accept partial payment. This option demonstrates a willingness to accommodate the patron's financial situation while also seeking guidance from a higher authority on how to handle partial payments. It shows a responsible approach to resolving the issue and ensures that the patron is not turned away without any resolution.

5. In what format do you type someone's name in their Quick Books receipt? Our patron's name is Susie Smith.

Smith, Susie

Susie Smith

S. Smith

Miss Smith

The correct answer is "Susie Smith" because it is the exact format in which the patron's name is given. The other options, such as "Smith, Susie" and "S. Smith," do not match the given name. Additionally, "Miss Smith" is not a format for typing someone's name in a receipt.

Explanation

The correct answer is "Susie Smith" because it is the exact format in which the patron's name is given. The other options, such as "Smith, Susie" and "S. Smith," do not match the given name. Additionally, "Miss Smith" is not a format for typing someone's name in a receipt.

6. Are you able to take a check to pay for services? Who do patrons make the check out to?

No, we cannot take checks.

Yes, SBU Library

Yes, University Libraries

Yes, Southwest Baptist University

The correct answer is "Yes, Southwest Baptist University" because it states that patrons can make a check out to Southwest Baptist University. This implies that the university accepts checks as a form of payment for their services.

Explanation

The correct answer is "Yes, Southwest Baptist University" because it states that patrons can make a check out to Southwest Baptist University. This implies that the university accepts checks as a form of payment for their services.

7. Every time you do a monetary transaction, you will have to create _________ receipt(s).

One

Two

Three

Four

One digital copy on Quick Books and a written copy on the transaction log.

Explanation

One digital copy on Quick Books and a written copy on the transaction log.

8. A native Spanish-speaker speaking broken English asks you about their 401K or some other financial service. What do you do?

Talk louder so they can understand that you are a library.

Use the script beneath the phone and try your hardest to redirect them in Spanish.

Hang up.

Get your supervisor.

The correct answer is to use the script beneath the phone and try your hardest to redirect them in Spanish. This is the most appropriate and helpful response in this situation as it acknowledges the person's language barrier and attempts to assist them in their native language. It shows respect and understanding towards the person's needs and helps to ensure effective communication and assistance.

Explanation

The correct answer is to use the script beneath the phone and try your hardest to redirect them in Spanish. This is the most appropriate and helpful response in this situation as it acknowledges the person's language barrier and attempts to assist them in their native language. It shows respect and understanding towards the person's needs and helps to ensure effective communication and assistance.

9. The receipt number that QuickBooks initially gives you is always the same number when you save it.

True

False

Sometimes the number is different because people from the other campuses may have made a receipt while you were creating yours. You don't have the accurate number until you save the receipt.

Explanation

Sometimes the number is different because people from the other campuses may have made a receipt while you were creating yours. You don't have the accurate number until you save the receipt.

10. When can a patron NOT renew their books?

If they are reserve, on hold or renewed too many times.

If they are curriculum books or faith enrichment books.

If they are reference books.

If they have a fine on the books.

A patron cannot renew their books if they are reserve, on hold, or if they have been renewed too many times. Additionally, if the books are curriculum books or faith enrichment books, they cannot be renewed. Furthermore, reference books cannot be renewed. Lastly, if the patron has a fine on the books, they are not able to renew them.

Explanation

A patron cannot renew their books if they are reserve, on hold, or if they have been renewed too many times. Additionally, if the books are curriculum books or faith enrichment books, they cannot be renewed. Furthermore, reference books cannot be renewed. Lastly, if the patron has a fine on the books, they are not able to renew them.