Clinical Governance
- 1.
Which of the following policies are not principles of Clinical Governance?
- A.
Answering over 95% of our calls
- B.
Clinical Audits
- C.
Risk Management
- D.
Staffing and Staff Management
Correct Answer
A. Answering over 95% of our calls -
- 2.
On which intranet page do you find more information about the Clinical Governance Policy?
- A.
Superintendent Pharmacist
- B.
Medical Affairs
- C.
L&D
- D.
Supply Chain
Correct Answer
A. Superintendent pHarmacistExplanation
The Superintendent Pharmacist page is the most likely place to find more information about the Clinical Governance Policy because the policy would directly relate to the responsibilities and duties of the pharmacist in ensuring the safety and quality of pharmaceutical services. Medical Affairs may also have some information about the policy, but it would likely be more focused on medical procedures and protocols rather than specifically addressing the governance aspect. L&D and Supply Chain are less likely to have information about the policy as it is not directly related to their areas of expertise.Rate this question:
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- 3.
What is Clinical Governance?
- A.
An effective way to handle complaints
- B.
An NHS policy for patient satisfaction
- C.
Accountability to improve the quality of services
- D.
The governments policy for controlling the NHS
Correct Answer
C. Accountability to improve the quality of servicesExplanation
Clinical Governance refers to the system and processes put in place to ensure accountability in healthcare organizations. It focuses on improving the quality and safety of patient care by monitoring and evaluating the performance of healthcare providers and implementing measures to address any deficiencies. This includes setting standards, measuring performance against those standards, and taking action to continuously improve the quality of services provided. Thus, the answer "Accountability to improve the quality of services" accurately describes the concept of Clinical Governance.Rate this question:
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- 4.
How long do we have to respond to an alert?
- A.
One month
- B.
One day
- C.
One year
- D.
One week
Correct Answer
D. One weekExplanation
The correct answer is one week. This is the amount of time we have to respond to an alert.Rate this question:
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- 5.
How often are the NHS patient satisfaction surveys sent out?
- A.
Annually
- B.
Quarterly
- C.
Every month
- D.
Every three months
Correct Answer
A. AnnuallyExplanation
NHS patient satisfaction surveys are sent out once a year. This allows for an annual assessment of patient satisfaction levels, providing valuable feedback on the quality of healthcare services provided by the NHS. Conducting surveys on an annual basis ensures that there is sufficient time to analyze the results and implement any necessary improvements before the next round of surveys.Rate this question:
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- 6.
Which of the following has to be completed on the day a complaint is received?
- A.
A resolution of the complaint
- B.
The NHS Trust has to be informed of the issue
- C.
Preventative measures must be put in place to stop the issue occurring again
- D.
An acknowledgement of the complaint is given to the patient
Correct Answer
D. An acknowledgement of the complaint is given to the patientExplanation
On the day a complaint is received, it is important to provide an acknowledgement of the complaint to the patient. This is necessary to show that their complaint has been received and is being taken seriously. It helps to establish open communication and trust between the patient and the healthcare provider. Additionally, providing an acknowledgement allows the patient to feel heard and understood, which can contribute to a more positive resolution of the complaint.Rate this question:
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- 7.
Which of the following does not have to occur for a complaint to be closed?
- A.
All investigations and communications have been recorded
- B.
The complaint is 'upheld' or 'not upheld' by a Line Manager
- C.
Disciplinary action is taken against the person who the complaint was made against
- D.
Corrective and Preventive measures must be in place
Correct Answer
C. Disciplinary action is taken against the person who the complaint was made againstExplanation
For a complaint to be closed, all investigations and communications must be recorded to ensure transparency and accountability. The complaint being 'upheld' or 'not upheld' by a Line Manager is necessary to determine the validity of the complaint and take appropriate actions. Corrective and preventive measures must be in place to address the issues raised in the complaint and prevent similar incidents in the future. However, disciplinary action against the person the complaint was made against is not a requirement for closing a complaint. It may be one possible outcome of the investigation, but it is not necessary for the complaint to be considered closed.Rate this question:
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- 8.
Which of the below is not a requirement of the NHS complaint Policy?
- A.
Complaints are dealt with within a month of their receipt
- B.
Complaints are treated with respect and courtesy
- C.
The person making the complaint is told the outcome of the investigation
- D.
If necessary action is taken in the light of the complaint
Correct Answer
A. Complaints are dealt with within a month of their receiptExplanation
The correct answer is "Complaints are dealt with within a month of their receipt." This is not a requirement of the NHS complaint policy because there is no specific timeline mentioned for dealing with complaints. The other options are requirements of the policy, such as treating complaints with respect and courtesy, informing the person making the complaint about the investigation outcome, and taking necessary action based on the complaint.Rate this question:
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- 9.
What Act protects employees against repercussions should they become involved in Whistle Blowing?
- A.
1998 Public Disclosure Act
- B.
1989 Public Disclosure Act
- C.
1998 Public Act
- D.
1989 Disclosure Act
Correct Answer
A. 1998 Public Disclosure ActExplanation
The correct answer is the 1998 Public Disclosure Act. This act protects employees from facing any negative consequences if they choose to become involved in whistle-blowing activities. It ensures that employees can report any wrongdoing or illegal activities within their organization without fear of retaliation or repercussions. The act aims to promote transparency, accountability, and ethical behavior within workplaces by providing legal protection to whistle-blowers.Rate this question:
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- 10.
Which of the following is an exception to the NHS Complaint Policy?
- A.
A complaint that was upheld
- B.
A complaint that was not upheld
- C.
A complaint we made over the phone
- D.
A complaint is passed to us but we do not deal with it
Correct Answer
D. A complaint is passed to us but we do not deal with itExplanation
An exception to the NHS Complaint Policy is when a complaint is passed to the NHS, but they do not deal with it. This means that they do not take any action or investigate the complaint further. This could be due to various reasons such as the complaint being outside their jurisdiction or not falling within their scope of responsibility.Rate this question:
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- 11.
Which of the following is not Clinical Governance mandatory training?
- A.
Child Protection
- B.
Answer Training
- C.
Product Knowledge
- D.
The NHS Complaint Process
Correct Answer
B. Answer TrainingExplanation
The given answer, "Answer Training," is not Clinical Governance mandatory training. This implies that all the other options listed (Child Protection, Product Knowledge, and The NHS Complaint Process) are mandatory trainings related to Clinical Governance.Rate this question:
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- 12.
How many patient satisfaction surveys must we receive from NHS patients?
- A.
100
- B.
135
- C.
150
- D.
125
Correct Answer
C. 150Explanation
The correct answer is 150 because it is the highest number listed and implies that a larger sample size is necessary to accurately gauge patient satisfaction. A larger sample size reduces the margin of error and increases the reliability of the survey results.Rate this question:
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- 13.
According to the Responsible Pharmacist Act what is the maxing penalty for a pharmacist if a mistake is made?
- A.
Internal Investigation
- B.
Suspension from job
- C.
Criminal Charges
- D.
Immediate Dismissal
Correct Answer
C. Criminal ChargesExplanation
According to the Responsible Pharmacist Act, if a pharmacist makes a mistake, they can face criminal charges as the maximum penalty. This means that they may be held legally accountable for their actions and could potentially face legal consequences such as fines or imprisonment. The Act aims to ensure that pharmacists maintain a high standard of care and accountability in their profession to protect the well-being and safety of patients.Rate this question:
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- 14.
Which of the below covers Whistle Blowing in the Danone Conduct Policy?
- A.
Approach the person who has behaved inappropriately
- B.
Report directly to Danone Group Management using Dialert System
- C.
Call the police
- D.
Ignore the situation
Correct Answer
B. Report directly to Danone Group Management using Dialert SystemExplanation
The correct answer is to report directly to Danone Group Management using the Dialert System. This option is the most appropriate because it ensures that the whistleblower's concerns are brought to the attention of the company's management, who can then take appropriate action. Approaching the person who has behaved inappropriately may not always be effective or safe. Calling the police may be necessary in certain situations, but it is not specifically mentioned in the context of the Danone Conduct Policy. Ignoring the situation is not a responsible or ethical course of action.Rate this question:
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- 15.
What percentage of our prescriptions must be clinically reviewed by our pharmacist?
- A.
50%
- B.
25%
- C.
75%
- D.
100%
Correct Answer
D. 100%Explanation
The correct answer is 100% because all prescriptions need to be clinically reviewed by a pharmacist to ensure the safety and appropriateness of the medication being prescribed. This is a standard practice to prevent medication errors and ensure that patients receive the correct treatment for their conditions.Rate this question:
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Current Version
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Aug 18, 2023Quiz Edited by
ProProfs Editorial Team -
Feb 03, 2012Quiz Created by
Nutricia UK
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