1.
Everything you do as a salesperson has to be aimed towards one single objective… ________ the sale!
Explanation
In sales, the ultimate goal is to close the sale, which means successfully persuading the customer to make a purchase. Closing refers to the final step in the sales process where the salesperson asks for the sale or prompts the customer to make a decision. It involves using effective communication, negotiation, and persuasion techniques to overcome objections and secure the sale. By focusing on closing, salespeople can ensure that all their efforts and actions are directed towards achieving this primary objective.
2.
More than anything, closing is a state of _______.
Explanation
Closing is a state of attitude because it refers to the mindset or approach one has towards completing or finalizing something. It is not just about the physical act of closing, but also the mental state that accompanies it. The attitude one has towards closing can greatly impact the outcome and success of the task at hand. A positive and determined attitude can lead to effective and successful closures, while a negative or indifferent attitude may result in incomplete or unsatisfactory closures.
3.
In addition to attitude, what two other areas will have an effect on how smoothly the close takes place.
Correct Answer(s)
A. Timing
C. Buying Signs
Explanation
Timing and buying signs are two other areas that will have an effect on how smoothly the close takes place. Timing refers to the appropriate moment to close the deal, taking into consideration factors such as the customer's readiness, market conditions, and external circumstances. Buying signs are indications from the customer that they are interested and ready to make a purchase, such as asking specific questions, showing enthusiasm, or expressing a sense of urgency. Both timing and buying signs are crucial in ensuring a successful and smooth closure of the deal.
4.
The key to recognizing the appropriate time could result in observing the customer for what is referred to as buying signals. What are the two ways can they come across?
Correct Answer(s)
A. Verbal
C. Nonverbal
Explanation
The appropriate time to make a sale can be recognized by observing the customer for buying signals. These signals can be either verbal or nonverbal. Verbal signals refer to any indications or statements made by the customer that show their interest or intention to purchase. Nonverbal signals, on the other hand, can include actions like nodding of the customer's head, body language, facial expressions, or gestures that indicate their readiness to buy. By paying attention to both verbal and nonverbal cues, salespeople can determine the right moment to make their pitch and close the sale.
5.
As the level of professionalism increases and the ability to develop focused attention matures, a feeling will develop with regard to timing. This is often referred to as a ___ feeling.
Correct Answer(s)
gut
Explanation
As individuals become more professional and their ability to concentrate on specific tasks improves, they develop a sense of timing that is often referred to as a "gut feeling". This refers to an intuitive understanding of when the right time is to take action or make decisions, based on experience and instinct rather than logical reasoning. This gut feeling is a result of heightened professionalism and the ability to focus attention effectively.
6.
As closing is approached, there are many different ways to actually ask for the order, but the easiest and most effective way is to be positive and simply ask for it in some fashion.
Correct Answer
A. True
Explanation
The explanation for the given correct answer is that when closing a sale, there are various methods to ask for the order, but the most straightforward and successful approach is to maintain a positive attitude and directly request the order. This approach eliminates any confusion or ambiguity and increases the chances of securing the sale.
7.
A technique to ease into the close is known as a benefit summary. How does this work?
8.
What were the five closing techniques we reviewed?
Correct Answer(s)
A. Assumptive Close
B. Direct Close
E. Closing on a minor point
F. Alternate of choice
G. If I could would you
Explanation
The given answer lists the five closing techniques that were reviewed: Assumptive Close, Direct Close, Closing on a minor point, Alternate of choice, and If I could would you. These techniques are commonly used in sales to effectively close a deal or persuade a customer to make a purchase. Each technique has its own approach and strategy, such as assuming the sale will be made, directly asking for the sale, focusing on a minor detail to close the deal, presenting multiple choices, or using a hypothetical scenario to gauge interest.