1.
Coaching is the application of specific skills to sustain and improve the performance of employees that managers supervise. True or false?
Correct Answer
A. True
Explanation
Coaching is indeed the application of specific skills to sustain and improve the performance of employees that managers supervise. It involves providing guidance, support, and feedback to help employees develop their skills, achieve their goals, and reach their full potential. Through coaching, managers can identify areas for improvement, provide necessary training, and motivate employees to perform at their best. Therefore, the statement "Coaching is the application of specific skills to sustain and improve the performance of employees that managers supervise" is true.
2.
Is coaching a one time activity or a developmental process through a series of one-on-one meetings with the employee?
Correct Answer
B. Series of one-on-one meetings
Explanation
Coaching is a developmental process through a series of one-on-one meetings with the employee. This process involves regular interactions and discussions to provide guidance, support, and feedback to enhance the employee's skills and performance. It is not a one-time activity but rather an ongoing process that aims to improve the employee's professional growth and development.
3.
Choose the item that best defines this statement. Effectively assigning tasks to others while maintaining responsibility for results.
Correct Answer
A. Delegating tasks
Explanation
Delegating tasks refers to the act of effectively assigning tasks to others while still maintaining responsibility for the results. This involves entrusting others with specific tasks and ensuring that they understand their responsibilities and objectives. By delegating tasks, individuals can distribute workload, promote teamwork, and focus on other important aspects of their role. It also allows for the development of skills and capabilities within the team, leading to increased productivity and efficiency.
4.
Choose the item that best defines this statement. Showing the person you are coaching how to accomplish the task and clarifying when, where, how much, and to what standard it should be done.
Correct Answer
B. Communicating instructions
Explanation
The statement describes the act of showing someone how to accomplish a task and providing them with information on when, where, how much, and to what standard it should be done. This is known as communicating instructions, as it involves effectively conveying information and guidance to someone in order to ensure task completion. Delegating tasks refers to assigning responsibilities to others, setting task-performance goals involves establishing objectives for task completion, and responding to requests involves addressing inquiries or appeals made by others.
5.
Choose the item that best defines this statement. Carefully observing performance on individual tasks and sharing these observations in a nonthreatening manner.
Correct Answer
C. Providing task-relevant feedback
Explanation
The statement describes the act of carefully observing performance on individual tasks and sharing these observations in a nonthreatening manner. This is known as providing task-relevant feedback, as it involves giving specific feedback and guidance to help improve performance on specific tasks.
6.
Choose the item that best defines this statement. Working with others to encourage them when they do not meet expectations.
Correct Answer
D. Dealing with failure
Explanation
Dealing with failure is the best definition for the statement "Working with others to encourage them when they do not meet expectations." When someone does not meet expectations, it is important to provide support, guidance, and encouragement to help them overcome their failures and learn from their mistakes. This involves understanding their challenges, offering constructive feedback, and motivating them to keep trying and improving. Dealing with failure encompasses all these aspects and emphasizes the importance of fostering a positive and supportive environment for growth and development.
7.
Choose the item that best defines this statement. In one-on-one meetings with employees, raising uncomfortable topics that are affecting task accomplishment.
Correct Answer
A. Confronting difficult situations
Explanation
The statement describes the act of addressing uncomfortable topics during one-on-one meetings with employees. This requires the ability to confront difficult situations, as it involves discussing issues that may be challenging or uncomfortable for both parties involved. Dealing with failure, communicating instructions, and following through are not directly related to the act of raising uncomfortable topics, making "Confronting difficult situations" the best definition for the statement.
8.
The Basic Contingency Theory states that maximum performance is believed to occur when the person’s capability and talent are (choose the best statement that completes this definition):
Correct Answer
C. Consistent with the job demands and the organizational environment
Explanation
The Basic Contingency Theory states that maximum performance is believed to occur when the person's capability and talent are consistent with the job demands and the organizational environment. This means that when an individual's skills and abilities align with the requirements of their job and the overall organizational context, they are more likely to perform at their best. This theory recognizes the importance of matching individuals to tasks and environments that suit their abilities and characteristics, ultimately leading to higher performance outcomes.
9.
During the workshop you completed a “Coaching Needs Assessment” as you thought of an employee who would benefit from coaching. The results of this assessment will help you determine the nature of your coaching role. Identify the item below that is not one of the four major coaching roles.
Correct Answer
E. Coach as Judge
Explanation
The item "Coach as Judge" is not one of the four major coaching roles. The role of a coach is to guide, teach, motivate, and mentor individuals, but not to act as a judge. A coach should provide support, feedback, and guidance to help individuals improve and reach their goals, rather than passing judgment on their performance.
10.
The GROW model is a tool designed to
Correct Answer
B. Keep your coaching conversation on track
Explanation
The GROW model is a tool designed to keep your coaching conversation on track. This model provides a structured framework for coaching sessions, ensuring that the conversation stays focused and productive. It helps both the coach and the employee to set clear goals, explore different options, and establish actionable steps to achieve those goals. By following the GROW model, coaches can effectively guide their employees towards personal and professional growth, making sure that the conversation remains on topic and progresses towards desired outcomes.