Communication Management Test!
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Have you ever heard of communication management? Communications management includes developing, planning, implementing, monitoring, and revising all communication channels within an organization. The characteristics of communication management include improving corporate communication strategies, creating internal and external communications directives, and controlling information flow, including online communication. If you are interested to learn all teh aspects of communicatio managementy, this quiz will be beneficial for you to complete.
- 1.
If there were 4 people on the project team and 9 more are added, how many additional channels of communication does this create?
- A.
6.
- B.
30.
- C.
36.
- D.
72.
Correct Answer
D. 72.Explanation
D. If you tried to take a shortcut here, chances are you missed this one and guessed 'C'. If there were 4 people, there would have been 6 communication channels. 9 more would create 13, which translates to 78 communications channels. The question is asking how many additional channels were created, so the answer is 78 - 6 = 72.Rate this question:
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- 2.
The process to create a plan showing how all project communication will be conducted is known as:
- A.
Communications Modeling.
- B.
Plan Communications Management.
- C.
Information Method.
- D.
Communication Distribution Planning.
Correct Answer
B. Plan Communications Management.Explanation
B. Plan Communications Management is the process of determining how the overall communication process will be carried out. It is the general plan for communications. None of the other three answers were terms used in this book, but the real giveaway was that only one answer 'B' was even the name of a process.Rate this question:
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- 3.
The responsibility of decoding the message rests with:
- A.
The sender.
- B.
The receiver.
- C.
The communications management plan.
- D.
The communications model.
Correct Answer
B. The receiver.Explanation
In the communication model, it is the sender that encodes, and the receiver decodes the message.Rate this question:
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- 4.
Which of the following is FALSE regarding Manage Communications?
- A.
Manage Communications is an executing process.
- B.
Manage Communications ends when the product has been accepted.
- C.
Manage Communications may involve unexpected requests from stakeholders.
- D.
Manage Communications carries out the communications management plan.
Correct Answer
B. Manage Communications ends when the product has been accepted.Explanation
B. Did you get tricked by this one? Manage Communications doesn't always end when acceptance has occurred, so this is the answer that doesn't fit. Some stakeholders will need information distributed on the closure of the contracts and projects. 'A' is true because Manage Communications is an executing process. 'C' is true because Manage Communications carries out predetermined communication, but also will be used to respond to unplanned requests from stakeholders. 'D' is true because Manage Communications is the process that executes the communications management plan.Rate this question:
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- 5.
Acknowledgement in the context of the communication model indicates:
- A.
Confirmation of receipt.
- B.
Comprehension of the sender's message.
- C.
Agreement with the sender's message.
- D.
Agreement upon the protocol and frequency of communication.
Correct Answer
A. Confirmation of receipt.Explanation
A. Within the communication model, acknowledgment only indicates confirmation of receipt. It does not mean that the receiver understood the message or agreed with the message.Rate this question:
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- 6.
Your latest review of the project status shows it to be more than three weeks behind schedule. You are required to communicate this to the customer. This message should be:
- A.
Formal and written.
- B.
Informal and written.
- C.
Formal and oral.
- D.
Informal and oral.
Correct Answer
A. Formal and written.Explanation
A. Communication on schedule slippage, cost overruns, and other major project statuses should be formal and in writing. That doesn't mean you can't pick up the phone to soften the blow, but the formal and written aspects of the communication are what count here.Rate this question:
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- 7.
Which of the following statements is TRUE regarding issues?
- A.
All issues must be resolved in order for the project to be closed.
- B.
The issue log is a tool for stakeholders to manage project issues.
- C.
Each issue should be assigned to a single owner.
- D.
Issue management may be treated as a sub-project on larger, more complex projects.
Correct Answer
C. Each issue should be assigned to a single owner.Explanation
C. Each issue should be assigned to an owner and be assigned a target completion date. 'A' is incorrect since a project could be closed (successfully) and still have outstanding issues. Sometimes the issues are out of the project manager's control. 'B' is incorrect since the issue log is not for the stakeholders — it is for the project manager to use to manage issues. 'D` is incorrect because issues are managed within the context of a project. If you were even considering creating a separate project to manage issues, your project is probably beyond hope.Rate this question:
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- 8.
The majority of a person's communication is:
- A.
Verbal.
- B.
Nonverbal.
- C.
Documented.
- D.
Unnecessary.
Correct Answer
B. Nonverbal.Explanation
B. Most of a person's communication takes place non verbally. It is body language that carries much of the message. 'A' is the opposite of the correct answer. 'C' is incorrect since most of the communication is nonverbal, but not written (documented). 'D' may well be true for some people, but it is not the correct answer here.Rate this question:
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- 9.
Which of the following communication techniques is the most effective for resolving conflict?
- A.
Instant messaging.
- B.
Conference calls.
- C.
Paralingual communication.
- D.
Face-to-face communication.
Correct Answer
D. Face-to-face communication.Explanation
D. Face-to-face communication is the most effective means of resolving conflict. This fits an overall theme that direct, clear, and personal communication is favored for project managers. If you guessed 'A', go find a place to hide in shame, or at least go sit in time out for a few minutes. 'B' and 'C' might seem like appropriate choices in some situations, but face-to-face is still more effective.Rate this question:
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- 10.
Communication skills would be used most during which of the following processes?
- A.
Manage Communications.
- B.
Status Meetings.
- C.
Direct and Manage Project Work.
- D.
Communications Change Control.
Correct Answer
A. Manage Communications.Explanation
A. Your communications skills are used as a tool in Manage Communications. 'B' and 'D' should have been easy to eliminate since they are not real processes. 'C' is a real process but it is not the correct answer.Rate this question:
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- 11.
The communications management plan typically contains all of the following EXCEPT:
- A.
The expected stakeholder response to the communication.
- B.
The stakeholder communication requirements.
- C.
What technology will be used to communicate information.
- D.
A glossary of terms.
Correct Answer
A. The expected stakeholder response to the communication.Explanation
A. The expected response you will receive is not part of the communications management plan. The communications management plan focuses on how you will communicate to stakeholders and not how they will communicate to you. 'B', 'C', and 'D' are all typically part of the communications management plan.Rate this question:
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- 12.
You are about to attend a biweekly status meeting with your program manager when she calls and asks you to be certain to include earned value analysis in this and future meetings. Why is earned value analysis important to the communications process?
- A.
It communicates the likelihood of the project's success.
- B.
It communicates how the project is doing against the plan.
- C.
It communicates the date the project deviated from the plan.
- D.
It communicates the value-to-cost ratio.
Correct Answer
B. It communicates how the project is doing against the plan.Explanation
B. Earned value analysis is a communication tool, and it's all about how the project is doing against the plan. 'A' is incorrect because "success" involves more than good earned value.Rate this question:
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- 13.
You receive a last-minute status report from a senior member of the project team that you believe is incorrect. It shows tasks as being complete that you are almost certain are no more than 60% complete, and it documents deliverables as having been turned over to the customer that you do not believe is finished yet. You are walking into a communication meeting with key stakeholders. What is the BEST way to handle this problem?
- A.
Ask the team member who wrote the report to sign it.
- B.
Ask the stakeholders to wait a few minutes while you try to verify the information.
- C.
Summon the project team to the meeting and get to the bottom of the discrepancy.
- D.
Do nothing with this status and provide an amended report at the next meeting with the stakeholders.
Correct Answer
B. Ask the stakeholders to wait a few minutes while you try to verify the information.Explanation
13. B. This is a hard scenario, but be prepared for questions like this on the exam. The reasoning behind answer 'B' is this: a project manager should always communicate accurate information and should always report the truth. 'A' is wrong because it isn't about getting your team member to sign off. Accurate information is more important than accountability. 'C' is incorrect because it is not the team's job to go to these meetings. They should be executing the work on the project. 'D' is incorrect because waiting only postpones the situation and delays getting accurate information to the stakeholders. Choice 'B' is best in this case because it is the only one that gets accurate information to the stakeholders as quickly as possible.Rate this question:
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- 14.
The MOST important skill for a project manager to have is:
- A.
Good administrative skills.
- B.
Good planning skills.
- C.
Good client-facing skills.
- D.
Good communication skills.
Correct Answer
D. Good communication skills.Explanation
D. Good communication skills are the most important skills a project manager can have! Project managers spend more time communicating than anything else.Rate this question:
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- 15.
Project reporting is a tool that is most closely associated with which process?
- A.
Plan Communications Management.
- B.
Manage Communications.
- C.
Report Performance.
- D.
Monitor Communications.
Correct Answer
B. Manage Communications.Explanation
B. Project reporting is a tool of the Manage Communications process. 'C' would have been a good choice years ago when such a process existed, but it is not a process for this edition of the exam.Rate this question:
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- 16.
The best definition of noise is:
- A.
Any unsupportable information that finds its way onto written or oral project communications.
- B.
Anything that interferes with transmission and understanding of a message.
- C.
Any communication that takes place through unofficial project channels.
- D.
A communications acronym for Normal Operational Informing of Select project Entities.
Correct Answer
B. Anything that interferes with transmission and understanding of a message.Explanation
B. Noise is anything that interferes with the transmission and understanding of a message. If you guessed 'D', then you were, indeed, guessing.Rate this question:
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- 17.
A project manager is holding a meeting with stakeholders related to the status of a large project f r constructing a new runway at a major airport. The runway project has a CPI of 1.2 and an SPI of 1.25, and the manager is going to have to deliver the message to the stakeholders that a crucial quality test has failed. What kind of communication does this meeting represent?
- A.
Formal oral.
- B.
Informal oral.
- C.
Paralingual.
- D.
Nonverbal.
Correct Answer
B. Informal oral.Explanation
B. Many people incorrectly guess 'A' for this question, but meetings are classified as informal verbal - even when the subject matter is important!Rate this question:
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- 18.
You have just assumed the role of project manager for the construction of a new runway for a major airport. The project is already in progress, and there are over 200 identified stakeholders on the project. You want to know how to communicate with these stakeholders. Where should you be able to find this information?
- A.
It depends on the type of project.
- B.
The stakeholder register.
- C.
The communications management plan.
- D.
Communication requirements.
Correct Answer
C. The communications management plan.Explanation
C. This information would be contained in the communications management plan.Rate this question:
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- 19.
Mary is using forecasting to determine her project's estimate at complete. 1^ghat would be the most likely place to include this information?
- A.
The communications management plan.
- B.
The project activity report.
- C.
Project communications.
- D.
The stakeholder engagement report.
Correct Answer
C. Project communications.Explanation
C. Project communications are the main output of the Manage Communications process. This is the place for updated earned value information such as the estimate at complete. 'A' was the only other answer that contained a term that is used in this book, and it is not an appropriate match for this question.Rate this question:
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- 20.
Marie is a project manager who is involved in a meeting with the customer. After the customer makes a statement, Marie carefully reformulates and restates the message back to them. What is Marie practicing in this case?
- A.
Listening skills.
- B.
Project communications management.
- C.
Professional courtesy.
- D.
Passive listening.
Correct Answer
A. Listening skills.Explanation
A. Marie is practicing good listening skills to make sure she communicates well with her customer.Rate this question:
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- 21.
Lessons learned should contain:
- A.
The collective wisdom of the team.
- B.
Feedback from the customer as to what you could have done better.
- C.
Information to be used as an input into project closure.
- D.
Analysis of the variances that occurred from the project's baseline.
Correct Answer
D. Analysis of the variances that occurred from the project's baseline.Explanation
D. This is important. Lessons learned focus on variances from the plan and what would be done differently in the future in order to avoid those variances.Rate this question:
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- 22.
In which process would work performance information be produced?
- A.
Plan Communications Management.
- B.
Monitor Communications.
- C.
Report Performance.
- D.
Manage Communications.
Correct Answer
B. Monitor Communications.Explanation
B. The WPI is the main output of Monitor Communications. It provides information on how communication is performing compared to the plan.Rate this question:
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- 23.
Information sent to specific recipients who need to receive it but that is not confirmed to be received or understood by the receiver is known as:
- A.
The communication model.
- B.
Push communication.
- C.
Pull communication.
- D.
Noise.
Correct Answer
B. Push communication.Explanation
B. Push communication is communication that is pushed out (think bulk email), but the drawback is that there is no reliable confirmation by the receiver that it was received or understood.Rate this question:
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- 24.
Information sensitivity and security would be of greatest concern when:
- A.
Working on government projects.
- B.
Evaluating the communications model.
- C.
Choosing the appropriate communications technology.
- D.
Rumors or inaccurate information are being circulated.
Correct Answer
C. Choosing the appropriate communications technology.Explanation
C. One of the key, deciding factors when selecting the right communication technology is how sensitive or confidential the information is. 'A' might look like a good answer at first, but not all government projects are particularly confidential or sensitive.Rate this question:
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- 25.
The issue log is used in which communications management process?
- A.
Plan Communications Management.
- B.
Push Communication.
- C.
Distribute Communications.
- D.
Monitor Communications.
Correct Answer
D. Monitor Communications.Explanation
D. Even if you didn't memorize all of the inputs, tools, and outputs, it may have been intuitive to you that the issue log was tied to the monitoring and controlling process here. It is one of the documents used as an input into Monitor Communications.Rate this question:
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Current Version
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Nov 16, 2023Quiz Edited by
ProProfs Editorial Team -
Jul 27, 2018Quiz Created by
MC018
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