Comprehension Quiz For Effective Communication Skills For IT Consultants

1.

Lack of feedback is a common barrier to consultants.

A.

True
B.

False

Correct Answer
A. True

Explanation
The statement suggests that consultants often face a barrier in their work due to a lack of feedback. This means that when consultants do not receive sufficient feedback from their clients or colleagues, it can hinder their progress and effectiveness. Feedback is crucial for consultants to understand their performance, make improvements, and ensure they are meeting the needs and expectations of their clients. Therefore, the statement is true, as lack of feedback can indeed be a common barrier for consultants.

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2.

Inability to understand non-verbal communications is not a hindrance or barrier to effective comm skills for consultants.

A.

True
B.

False

Correct Answer
B. False

Explanation
The statement "Inability to understand non-verbal communications is not a hindrance or barrier to effective communication skills for consultants" is incorrect. Non-verbal communication plays a crucial role in effective communication, especially for consultants who need to understand and interpret clients' body language, facial expressions, and gestures. Consultants rely on non-verbal cues to gauge clients' reactions and emotions, which helps them tailor their communication and build rapport. Therefore, an inability to understand non-verbal communications can indeed be a hindrance to effective communication skills for consultants.

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3.

In written coomunications, in order to analyze the audience, one needs to know when, where, and why do they need the __________ ?

Correct Answer
information

Explanation
To effectively analyze the audience in written communications, it is important to understand when, where, and why they require information. This knowledge allows the communicator to tailor their message appropriately, ensuring that the information provided is relevant, timely, and meets the audience's needs. By considering these factors, the communicator can deliver the information in a way that maximizes its impact and ensures effective communication with the intended audience.

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4

4.

When one organizes the message and when one is in the introduction portion, there are only two segments namely the purpose and scope of the project.

A.

True
B.

False

Correct Answer
B. False

Explanation
The given statement is false because when one organizes a message and is in the introduction portion, there are usually more than just two segments. In addition to the purpose and scope of the project, there could be other elements such as background information, objectives, methodology, and any relevant context or background information that needs to be provided. Therefore, the statement is incorrect.

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5.

There are four parts in organizing a message : introduction, findings, __________ , and recommendations.

Correct Answer
conclusions

Explanation
In organizing a message, the four parts typically include an introduction, findings, conclusions, and recommendations. The conclusions section is where the main points and outcomes of the findings are summarized and analyzed. It serves as a logical ending to the message, providing a clear understanding of the implications and final thoughts based on the information presented.

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4

6.

The use of passive voice is one good writing style for a consultant.

A.

True
B.

False

Correct Answer
B. False

Explanation
Passive voice is not considered a good writing style for a consultant. Active voice is preferred as it allows for clearer and more direct communication. Consultants need to convey their ideas and recommendations confidently, and using active voice helps to achieve that. Passive voice can often sound vague or evasive, which is not desirable in a consultant's writing. Therefore, the correct answer is false.

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7.

Please check the items which are preparatory steps in making oral presentations.

A.

Third step- note the duration and date of presentation
B.

Fifth step- change the presentatin in the middle of the meeting
C.

Fourth step- gather information or review all materials previously gathered
D.

First step- prepare
E.

Second step- analyze the audience

Correct Answer(s)
A. Third step- note the duration and date of presentation
C. Fourth step- gather information or review all materials previously gathered
D. First step- prepare

Explanation
The correct answer is:
- Third step: note the duration and date of presentation
- Fourth step: gather information or review all materials previously gathered
- First step: prepare

These three steps are preparatory in nature and should be done before delivering the oral presentation. Noting the duration and date of the presentation helps in planning and managing time effectively. Gathering information and reviewing materials ensures that the presenter has all the necessary content and resources. The first step of preparing involves organizing thoughts, creating an outline, and developing the presentation structure. Analyzing the audience and changing the presentation in the middle of the meeting are not preparatory steps, but rather actions that can be taken during the presentation itself.

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8.

Using an outline instead of reading notes is a good guideline when making oral presentations.

A.

True
B.

False

Correct Answer
A. True

Explanation
Using an outline instead of reading notes is a good guideline when making oral presentations because it allows the presenter to maintain a more natural and engaging speaking style. An outline helps to organize the main points and supporting details of the presentation, ensuring that the information is presented in a logical and coherent manner. It also helps the presenter to remember the key points without relying on reading word-for-word from notes, allowing for better eye contact and connection with the audience. Overall, using an outline promotes a more effective and impactful oral presentation.

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9.

It is fine not to maintain eye contact in oral presentations to ensure your audience is attentive.

A.

True
B.

False

Correct Answer
B. False

Explanation
Maintaining eye contact is crucial in oral presentations as it helps to establish a connection with the audience and engage them. By making eye contact, the presenter can gauge the audience's reactions and adjust their delivery accordingly. Lack of eye contact can make the audience feel disconnected and disengaged, leading to a loss of attention. Therefore, it is important to maintain eye contact in oral presentations to ensure audience attentiveness.

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10.

You need to vary pace and volume when making oral presentations.

A.

True
B.

False

Correct Answer
A. True

Explanation
Varying pace and volume during oral presentations is important because it helps to engage the audience and maintain their interest. Speaking too quickly or softly can make it difficult for listeners to understand the message, while speaking too slowly or loudly can be monotonous and boring. By adjusting the pace and volume, the speaker can emphasize key points, create a dynamic delivery, and effectively convey their message to the audience.

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11.

When leading problem solving conferences, you need not encourage involvement so things will move quickly.

A.

True
B.

False

Correct Answer
B. False

Explanation
Encouraging involvement is important when leading problem solving conferences because it allows for different perspectives and ideas to be shared, leading to a more comprehensive and effective solution. By involving participants, you can tap into their expertise and creativity, fostering collaboration and engagement. This can lead to a more thorough exploration of the problem and a more efficient problem-solving process overall. Therefore, the statement that you need not encourage involvement so things will move quickly is false.

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