Breakthrough Intl Bible University - Conflict Management - Qp2
Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
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Questions and Answers
- 1.
In a conflict situation, listening to the opposition is not difficult.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Listening to the opposition in a conflict situation can be difficult because emotions are often heightened, and individuals may be more focused on expressing their own opinions and defending their positions rather than actively listening to the other side. In such situations, people may be more inclined to interrupt, argue, or dismiss the opposing viewpoint rather than truly listening and trying to understand the other person's perspective. Therefore, it is not accurate to say that listening to the opposition is not difficult in a conflict situation.Rate this question:
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- 2.
Negotiation is a complex form of communication.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Negotiation involves a process of communication where two or more parties engage in a discussion to reach a mutually acceptable agreement. It requires understanding and addressing the needs, interests, and concerns of all parties involved. Negotiation often involves various strategies, tactics, and skills such as active listening, effective questioning, and persuasive communication. This complexity arises from the need to balance conflicting interests and find common ground. Therefore, it can be concluded that negotiation is indeed a complex form of communication.Rate this question:
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- 3.
Listening is different in an atmosphere of anxiety or threat.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Listening is indeed different in an atmosphere of anxiety or threat. When people are anxious or feel threatened, their focus and attention are often diverted towards their own safety and well-being. This can make it difficult for them to fully engage in active listening and comprehend the information being conveyed. Additionally, anxiety or threat can also lead to heightened stress levels, which can further impair listening skills. Therefore, in such situations, listening is often compromised and less effective compared to a calm and non-threatening atmosphere.Rate this question:
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- 4.
Crucial discussions in a third language will exhaust the listener and cause resentment.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Engaging in crucial discussions in a third language does not necessarily lead to listener exhaustion or resentment. While it may be more challenging to communicate effectively in a language that is not native to all participants, the outcome depends on various factors such as language proficiency, cultural understanding, and the ability to convey ideas accurately. It is possible to have productive and meaningful discussions in a third language if all parties involved are willing to make an effort to understand and be understood.Rate this question:
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- 5.
Be aware that all people around the table, including yourself, are filtering and interpreting every word through a personal screen of: (Select three)
- A.
Attitudes
- B.
Age
- C.
Values
- D.
Expectations
- E.
Physical appearance
Correct Answer(s)
A. Attitudes
C. Values
D. ExpectationsExplanation
The correct answer is attitudes, values, and expectations. When people filter and interpret words, they do so through their own personal screen of attitudes, values, and expectations. These factors shape how individuals perceive and understand information, influencing their thoughts, beliefs, and behaviors. Attitudes refer to a person's opinions and feelings towards something, values are the principles and beliefs that guide their actions, and expectations are the assumptions they have about how things should be. All three of these factors play a significant role in shaping an individual's interpretation of communication.Rate this question:
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- 6.
Empathic listening is possibly the most second most important skill a successful negotiator can have.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that empathic listening is the second most important skill for a successful negotiator. However, there is no mention of what the most important skill is. Therefore, the statement is incomplete and cannot be considered as a correct answer.Rate this question:
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- 7.
Listening should be passive, not active.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement contradicts the commonly accepted understanding that listening should be an active process. Active listening involves fully engaging with the speaker, paying attention to verbal and nonverbal cues, and responding appropriately. Passive listening, on the other hand, implies a lack of engagement or effort to understand the speaker's message. Therefore, the given statement is false.Rate this question:
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- 8.
Traps for listeners include: (Select four)
- A.
Taking notes
- B.
Half truths
- C.
Name calling
- D.
Asking questions
- E.
Claiming support
- F.
Predicting outcomes
Correct Answer(s)
B. Half truths
C. Name calling
E. Claiming support
F. Predicting outcomesExplanation
The correct answer includes four traps for listeners: half truths, name calling, claiming support, and predicting outcomes. Half truths can mislead listeners by only presenting part of the information. Name calling is a tactic used to discredit someone by using derogatory language. Claiming support involves falsely stating that others agree with your viewpoint. Predicting outcomes can manipulate listeners by making false or exaggerated predictions about the future.Rate this question:
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- 9.
Effective listening is the foundation stone of the negotiation and conflict resolution process.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Effective listening is indeed the foundation stone of the negotiation and conflict resolution process. This is because when individuals engage in effective listening, they are able to understand the perspectives, needs, and concerns of the other party involved in the negotiation or conflict. This understanding allows for better communication, empathy, and the ability to find mutually beneficial solutions. Without effective listening, misunderstandings can arise, communication can break down, and conflicts can escalate. Therefore, it is crucial for successful negotiation and conflict resolution to have a strong foundation of effective listening.Rate this question:
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Current Version
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Jan 31, 2023Quiz Edited by
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Sep 23, 2018Quiz Created by
Breakthroughuniversity
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