Breakthrough Intl Bible University - Conflict Management - Exam 2

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Questions: 10 | Attempts: 249 | Updated: Mar 21, 2023

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Breakthrough Intl Bible University - Conflict Management - Exam 2 - Quiz

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.

Questions and Answers

1.

In a conflict situation, listening to the opposition is not difficult.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Listening to the opposition in a conflict situation can be difficult because emotions and personal biases can often get in the way. People tend to become defensive and may not be open to hearing different perspectives. Additionally, conflicts can be fueled by strong emotions, making it challenging to truly listen and understand the other side. Therefore, the statement that listening to the opposition is not difficult in a conflict situation is false.

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2.

Negotiation is a complex form of communication.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Negotiation involves a process where two or more parties engage in a discussion to reach a mutually acceptable agreement. It requires effective communication skills, active listening, and understanding of the other party's perspective. Negotiation often involves multiple variables, conflicting interests, and finding common ground, making it a complex form of communication. Therefore, the statement "Negotiation is a complex form of communication" is true.

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3.

Listening is different in an atmosphere of anxiety or threat.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Listening is indeed different in an atmosphere of anxiety or threat. When individuals are in a state of anxiety or feel threatened, their focus and attention are often diverted towards the potential danger or stressor. This can make it difficult for them to fully engage in active listening and comprehend the information being communicated. The heightened emotional state can also lead to increased distractions and a reduced ability to concentrate, further impacting the listening process. Therefore, it is true that listening is different in an atmosphere of anxiety or threat.

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4.

Crucial discussions in a third language will exhaust the listener and cause resentment.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Having crucial discussions in a third language will not exhaust the listener or cause resentment. This implies that the use of a third language does not have a negative impact on the listener during important discussions.

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5.

Be aware that all people around the table, including yourself, are filtering and interpreting every word through a personal screen of: (Select three)
- A.
  
  Attitudes
- B.
  
  Age
- C.
  
  Values
- D.
  
  Expectations
- E.
  
  Physical appearance
Correct Answer(s)
A. Attitudes
C. Values
D. Expectations

Explanation
The correct answer is attitudes, values, and expectations. When people are engaged in a conversation, they filter and interpret every word based on their personal screens of attitudes, values, and expectations. These factors shape their perspective and understanding of the conversation, influencing how they perceive and respond to the information being shared. Age and physical appearance may also play a role in filtering and interpreting communication, but they are not explicitly mentioned as options in the question.

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6.

Empathic listening is possibly the most second most important skill a successful negotiator can have.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Empathic listening is indeed an important skill for a successful negotiator to possess, but it may not necessarily be the second most important skill. Negotiators also need to have other crucial abilities such as effective communication, problem-solving, and strategic thinking. Therefore, stating that empathic listening is the second most important skill is an overgeneralization and not accurate.

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7.

Listening should be passive, not active.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
8.

Traps for listeners include: (Select four)
- A.
  
  Taking notes
- B.
  
  Half truths
- C.
  
  Name calling
- D.
  
  Asking questions
- E.
  
  Claiming support
- F.
  
  Predicting outcomes
Correct Answer(s)
B. Half truths
C. Name calling
E. Claiming support
F. Predicting outcomes

Explanation
The traps for listeners in this question are half truths, name calling, claiming support, and predicting outcomes. Half truths can be misleading as they only present part of the information. Name calling is a tactic used to discredit the opposing side by using derogatory language. Claiming support falsely implies that there is a consensus or endorsement for a certain viewpoint. Predicting outcomes can be manipulative as it tries to sway the listener's opinion by presenting a specific future result.

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9.

Effective listening is the foundation stone of the negotiation and conflict resolution process.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Effective listening is the foundation stone of the negotiation and conflict resolution process because it allows individuals to fully understand and empathize with the other party's perspective. By actively listening, individuals can identify the underlying needs and interests of both parties, which can lead to finding mutually beneficial solutions and resolving conflicts more effectively. Without effective listening, misunderstandings can arise, communication can break down, and conflicts can escalate. Therefore, effective listening is crucial in building trust, fostering open communication, and achieving successful negotiations and conflict resolution.

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Oct 02, 2018

Quiz Created by
Breakthroughuniversity

Breakthrough Intl Bible University - Conflict Management - Exam 2

In a conflict situation, listening to the opposition is not difficult.

Negotiation is a complex form of communication.

Listening is different in an atmosphere of anxiety or threat.

Crucial discussions in a third language will exhaust the listener and cause resentment.

Be aware that all people around the table, including yourself, are filtering and interpreting every word through a personal screen of: (Select three)

Empathic listening is possibly the most second most important skill a successful negotiator can have.

Listening should be passive, not active.

Traps for listeners include: (Select four)

Effective listening is the foundation stone of the negotiation and conflict resolution process.