Business Quiz About Conflict And Negotiations

1.

How do we respond to conflict?

Explanation
The question asks about how we respond to conflict, and the answer options are avoidance, accommodation, competition, and compromise. These are all different ways in which people may respond to conflict. Avoidance involves ignoring or avoiding the conflict altogether. Accommodation involves giving in or compromising to maintain harmony. Competition involves asserting one's own interests and trying to win the conflict. Compromise involves finding a middle ground or reaching a mutually beneficial solution.

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2.

What are two approaches used when addressing conflict?

Explanation
The two approaches used when addressing conflict are positional and interest-based. The positional approach involves taking a firm stance on a particular position or point of view, often leading to a win-lose outcome. On the other hand, the interest-based approach focuses on understanding the underlying needs, concerns, and interests of all parties involved, with the aim of finding a mutually beneficial solution. This approach promotes collaboration and win-win outcomes.

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3.

What are te three categories/stages of organizational conflicts?

Explanation
The three categories/stages of organizational conflicts are bumps, bruises, and head bangers. These categories represent different levels of conflict intensity and escalation within an organization. Bumps refer to minor conflicts that can be easily resolved through communication and negotiation. Bruises represent conflicts that have escalated to a certain extent, causing some damage to relationships and requiring more effort to resolve. Head bangers are the most severe conflicts that often involve intense emotions, power struggles, and may require intervention from higher authorities to find a resolution.

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4.

What are the two most common negotiating strategies?

Explanation
Distributive and integrative are the two most common negotiating strategies. Distributive negotiation involves a win-lose approach, where each party tries to maximize their own gains and minimize losses. This strategy is commonly used when there is a fixed amount of resources to be divided. On the other hand, integrative negotiation focuses on a win-win approach, where both parties work together to find a mutually beneficial solution. This strategy is used when there are multiple issues to be addressed and opportunities for collaboration and creative problem-solving.

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5.

What is the Distributive negotiating strategy?

A.

Traditional form of bargaining where the parties share their interests
B.

Parties strive for compromise
C.

Parties generally take an adversarial approach to win

Correct Answer
C. Parties generally take an adversarial approach to win

Explanation
The Distributive negotiating strategy refers to a traditional form of bargaining where the parties involved take an adversarial approach in order to win. This means that each party focuses on their own interests and tries to gain as much as possible, often at the expense of the other party. This strategy is characterized by a competitive mindset rather than a cooperative one, and parties may not prioritize compromise or sharing interests.

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6.

What is the Integrative negotiating strategy?

A.

Each party wants to win
B.

Parties want a resolution that will satisfy both
C.

Negotiation is power-based

Correct Answer
B. Parties want a resolution that will satisfy both

Explanation
The integrative negotiating strategy refers to a collaborative approach where both parties aim to reach a resolution that satisfies the interests and needs of both sides. Unlike a power-based negotiation where one party seeks to win at the expense of the other, the integrative strategy focuses on finding mutually beneficial solutions that address the concerns of all parties involved. This approach promotes cooperation, open communication, and the exploration of creative options to achieve a win-win outcome.

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7.

What are the three approaches to addressing conflict?

Correct Answer
Power-based Rights-based Interest-based

Explanation
The three approaches to addressing conflict are power-based, rights-based, and interest-based. In power-based approach, conflicts are resolved by exerting power and authority over the other party. Rights-based approach focuses on resolving conflicts based on legal rights and principles. Interest-based approach involves finding common ground and reaching a mutually beneficial solution by addressing the underlying interests and needs of both parties.

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8.

What are two behaviors that are exhibited during conflict?

Correct Answer
Degree of assertiveness Degree of cooperativeness

Explanation
During a conflict, individuals may exhibit different behaviors. The degree of assertiveness refers to the level of confidence and self-assuredness displayed by a person in expressing their needs, opinions, and desires. This behavior involves standing up for oneself and advocating for one's own interests. On the other hand, the degree of cooperativeness refers to the willingness of individuals to work together, find common ground, and collaborate in order to resolve the conflict. This behavior involves being open to compromise, listening to others' perspectives, and seeking mutually beneficial solutions.

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9.

What are the five modes of responding to conflict?

Correct Answer
Avoiding Accommodating Compromising Competing Collaborating

Explanation
These are the five modes of responding to conflict. Avoiding refers to avoiding or ignoring the conflict altogether. Accommodating involves giving in to the other party's demands or needs. Compromising entails finding a middle ground or reaching a mutually acceptable solution. Competing involves assertively pursuing one's own needs or goals at the expense of the other party. Collaborating refers to working together to find a win-win solution that satisfies both parties' needs and goals.

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10.

What are the three channels of communication?

Correct Answer
Nonverbal Verbal Para-verbal

Explanation
The three channels of communication are nonverbal, verbal, and para-verbal. Nonverbal communication refers to the use of body language, facial expressions, and gestures to convey messages. Verbal communication involves the use of spoken or written words to express thoughts and ideas. Para-verbal communication includes the tone, pitch, and volume of speech, as well as other vocal cues such as pauses and emphasis. These three channels work together to facilitate effective communication.

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11.

List the nonverbal communications behavior areas.

Correct Answer
Personal appearance Body movements Facial expressions Touching Use of time

Explanation
The question asks for the nonverbal communication behavior areas. The given answer lists personal appearance, body movements, facial expressions, touching, and use of time. These are all examples of nonverbal communication behaviors that can convey messages and meaning without the use of words. Personal appearance refers to how a person presents themselves physically, body movements include gestures and posture, facial expressions convey emotions, touching can communicate comfort or aggression, and use of time can indicate attentiveness or impatience.

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12.

What are three parts of all messages?

Correct Answer
Content Feelings Relationship

Explanation
All messages consist of three essential parts: content, feelings, and relationship. Content refers to the actual information being conveyed in the message. Feelings refer to the emotions and attitudes expressed by the sender and perceived by the receiver. Relationship refers to the nature of the connection between the sender and the receiver, including their roles, status, and level of familiarity. These three parts are crucial in effective communication as they contribute to the overall understanding and interpretation of the message.

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13.

What are four levels of communication?

Correct Answer
Not hearing Hearing Hearing feelings Therapeutic listening

Explanation
The four levels of communication mentioned in the answer are: not hearing, hearing, hearing feelings, and therapeutic listening. These levels represent different stages or aspects of communication. "Not hearing" refers to a lack of attention or understanding, while "hearing" indicates the basic act of receiving and understanding information. "Hearing feelings" suggests the ability to understand and empathize with the emotions behind the communication. Lastly, "therapeutic listening" implies a deeper level of active and empathetic listening, often used in counseling or therapy settings.

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14.

What are the five steps in conflict resolution?

Correct Answer
Assessing the situation Clarifying the problem Define interset and find common ground Generating options Decision making and implementation

Explanation
The five steps in conflict resolution are assessing the situation, clarifying the problem, defining interests and finding common ground, generating options, and decision making and implementation. These steps are necessary in order to effectively resolve conflicts by understanding the situation, identifying the issues, finding commonalities, brainstorming solutions, and making a decision that will be implemented to resolve the conflict.

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