Customer Service Agent Quiz #2

1. If a customer closes a SmartLine of credit, will s/he be automatically approved in the future upon reapplying?

Yes

No

If a customer closes a SmartLine of credit, they will not be automatically approved in the future upon reapplying. This means that closing the SmartLine of credit does not guarantee approval for a future application. The customer will still need to go through the application process and meet the necessary criteria for approval.

Explanation

If a customer closes a SmartLine of credit, they will not be automatically approved in the future upon reapplying. This means that closing the SmartLine of credit does not guarantee approval for a future application. The customer will still need to go through the application process and meet the necessary criteria for approval.

2. What information is needed for a dealer/clerk to process a SmartPay return in PaymentSupport?

Store login ID

Customer's phone number

Last 4 digits of debit card

Phone serial number

All of the above

To process a SmartPay return in PaymentSupport, the dealer/clerk needs the following information: the store login ID to access the system, the customer's phone number to identify the transaction, the last 4 digits of the debit card to verify the payment method, and the phone serial number to confirm the device being returned. All of these pieces of information are necessary for a successful SmartPay return.

Explanation

To process a SmartPay return in PaymentSupport, the dealer/clerk needs the following information: the store login ID to access the system, the customer's phone number to identify the transaction, the last 4 digits of the debit card to verify the payment method, and the phone serial number to confirm the device being returned. All of these pieces of information are necessary for a successful SmartPay return.

3. What is the "Cancel Access" button on the SmartLine Customer Dashboard for?

To cancel a transfer of funds

To close a SmartLine of credit

To cancel a repayment

To cancel payment of a bill

The "Cancel Access" button on the SmartLine Customer Dashboard is used to close a SmartLine of credit. This means that if a customer no longer wants or needs the line of credit, they can use this button to terminate it.

Explanation

The "Cancel Access" button on the SmartLine Customer Dashboard is used to close a SmartLine of credit. This means that if a customer no longer wants or needs the line of credit, they can use this button to terminate it.

4. If a transfer is already in progress, a customer can still request additional transfers.

True

False

If a transfer is already in progress, a customer cannot request additional transfers. This implies that the system does not allow multiple transfers to be initiated simultaneously. Therefore, the correct answer is False.

Explanation

If a transfer is already in progress, a customer cannot request additional transfers. This implies that the system does not allow multiple transfers to be initiated simultaneously. Therefore, the correct answer is False.

5. How long will it take for funds to arrive in a customer's bank account after s/he initiates a transfer from the SmartLine Customer Dashboard?

Anywhere between 1-3 days

Up to 7 days

Up to 5 days

Up to 10 days

The transfer feature is still broken, so customers cannot request additional funds.

After initiating a transfer from the SmartLine Customer Dashboard, it may take up to 5 days for the funds to arrive in the customer's bank account.

Explanation

After initiating a transfer from the SmartLine Customer Dashboard, it may take up to 5 days for the funds to arrive in the customer's bank account.

6. A customer has initiated a transfer of funds. Can s/he cancel this transfer?

Yes

No

The customer cannot cancel the transfer of funds once it has been initiated. Once the transfer process has started, it is typically irreversible.

Explanation

The customer cannot cancel the transfer of funds once it has been initiated. Once the transfer process has started, it is typically irreversible.

7. What is PaymentSupport for?

For customers to fill out the SmartPay application

For dealers and clerks to process the payment part of a SmartPay application

It's a BillPay thing

To process SmartLine repayments

PaymentSupport is designed for dealers and clerks to handle the payment aspect of a SmartPay application. It enables them to efficiently process and manage payments for customers who have applied for SmartPay. This tool likely provides a streamlined and user-friendly interface for dealers and clerks to handle payment transactions, ensuring a smooth and convenient experience for both the customers and the staff involved in the process.

Explanation

PaymentSupport is designed for dealers and clerks to handle the payment aspect of a SmartPay application. It enables them to efficiently process and manage payments for customers who have applied for SmartPay. This tool likely provides a streamlined and user-friendly interface for dealers and clerks to handle payment transactions, ensuring a smooth and convenient experience for both the customers and the staff involved in the process.

8. If a payment is in progress, a customer will have to wait ___ business days before making a SmartLine transfer?

0

5

7

None of the above

If a payment is in progress, a customer will have to wait 7 business days before making a SmartLine transfer. This suggests that there is a specific waiting period imposed on customers who have ongoing payments before they can initiate a SmartLine transfer. The other options (0, 5, None of the above) are not relevant in this context and do not provide an appropriate waiting period for the customer.

Explanation

If a payment is in progress, a customer will have to wait 7 business days before making a SmartLine transfer. This suggests that there is a specific waiting period imposed on customers who have ongoing payments before they can initiate a SmartLine transfer. The other options (0, 5, None of the above) are not relevant in this context and do not provide an appropriate waiting period for the customer.

9. A customer will not be able to cancel a SmartLine of credit if: (Check all that apply)

There is a payment in progress

The outstanding balance is NOT $0

The customer wants to float a bill

There is a transfer in progress

A customer will not be able to cancel a SmartLine of credit if there is a payment in progress because canceling the credit line would interrupt the payment process. Additionally, the customer will not be able to cancel if the outstanding balance is not $0 because there are still unpaid dues that need to be settled. Moreover, if there is a transfer in progress, canceling the credit line could disrupt the transfer process.

Explanation

A customer will not be able to cancel a SmartLine of credit if there is a payment in progress because canceling the credit line would interrupt the payment process. Additionally, the customer will not be able to cancel if the outstanding balance is not $0 because there are still unpaid dues that need to be settled. Moreover, if there is a transfer in progress, canceling the credit line could disrupt the transfer process.

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