Customer Service Agent Quiz #4

1. To request a password reset for either the Admin or Store account, the dealer will first have to log into the Admin account.

True

False

In order to request a password reset for either the Admin or Store account, the dealer must first log into the Admin account. This implies that the dealer needs to have access to the Admin account in order to initiate the password reset process. Therefore, the statement "To request a password reset for either the Admin or Store account, the dealer will first have to log into the Admin account" is true.

Explanation

In order to request a password reset for either the Admin or Store account, the dealer must first log into the Admin account. This implies that the dealer needs to have access to the Admin account in order to initiate the password reset process. Therefore, the statement "To request a password reset for either the Admin or Store account, the dealer will first have to log into the Admin account" is true.

2. For a phone to qualify for the Mobile Low Price Guarantee Policy (Partial Refund/Price Match Guarantee), it must be identical to the phone offered by RadioShack and supported by SmartPay.

True

False

The explanation for the given correct answer is that in order for a phone to qualify for the Mobile Low Price Guarantee Policy (Partial Refund/Price Match Guarantee), it needs to be identical to the phone offered by RadioShack and supported by SmartPay. This means that the phone must have the same specifications, features, and capabilities as the one offered by RadioShack, and it must also be compatible with SmartPay's support and services. If the phone meets these criteria, it will be eligible for the Mobile Low Price Guarantee Policy.

Explanation

The explanation for the given correct answer is that in order for a phone to qualify for the Mobile Low Price Guarantee Policy (Partial Refund/Price Match Guarantee), it needs to be identical to the phone offered by RadioShack and supported by SmartPay. This means that the phone must have the same specifications, features, and capabilities as the one offered by RadioShack, and it must also be compatible with SmartPay's support and services. If the phone meets these criteria, it will be eligible for the Mobile Low Price Guarantee Policy.

3. Assuming all other criteria is met, the Mobile Low Price Guarantee Policy (Partial Refund/Price Match Guarantee) can be applied to a phone as long as it is requested within _____ of the date the customer signs the lease-purchase agreement. (Fill in the blank by selecting the correct answer)

90 days

30 days

A week

There is no cutoff date

The Mobile Low Price Guarantee Policy can be applied to a phone as long as it is requested within 30 days of the date the customer signs the lease-purchase agreement. This means that if a customer finds a lower price for the same phone within 30 days of signing the agreement, they can request a partial refund or a price match. This policy ensures that customers can get the best price for their phone purchase within a reasonable timeframe after signing the agreement.

Explanation

The Mobile Low Price Guarantee Policy can be applied to a phone as long as it is requested within 30 days of the date the customer signs the lease-purchase agreement. This means that if a customer finds a lower price for the same phone within 30 days of signing the agreement, they can request a partial refund or a price match. This policy ensures that customers can get the best price for their phone purchase within a reasonable timeframe after signing the agreement.

4. How long will it take for the Price Match Guarantee amount (difference) to be credited to the customer's debit card?

7-10 days

3-5 days

They don't. They can get the rest in cash at the store.

At least 2 weeks.

The correct answer is 3-5 days. This suggests that the process of crediting the Price Match Guarantee amount (difference) to the customer's debit card is expected to take between 3 to 5 days.

Explanation

The correct answer is 3-5 days. This suggests that the process of crediting the Price Match Guarantee amount (difference) to the customer's debit card is expected to take between 3 to 5 days.

5. What is a Store account used for? (Select all that apply)

To manage stores

To process a payment

To cancel a transaction

To process a return

To access the "Learn" tab

A Store account is used for processing payments, canceling transactions, and processing returns. It allows users to handle financial transactions related to their store, such as accepting payments from customers, canceling transactions if necessary, and processing returns for items that customers want to return. The "Learn" tab is not mentioned as a purpose for a Store account, so it is not included in the answer options.

Explanation

A Store account is used for processing payments, canceling transactions, and processing returns. It allows users to handle financial transactions related to their store, such as accepting payments from customers, canceling transactions if necessary, and processing returns for items that customers want to return. The "Learn" tab is not mentioned as a purpose for a Store account, so it is not included in the answer options.

Submit

6. An already existing MetroPCS customer who would like a phone upgrade is eligible for Price Match Guarantee.

True

False

An already existing MetroPCS customer who would like a phone upgrade is not eligible for Price Match Guarantee.

Explanation

An already existing MetroPCS customer who would like a phone upgrade is not eligible for Price Match Guarantee.

7. What is the "Learn" tab for? (Select all that apply)

To learn more about SmartPay

To learn how to set up PaymentSupport

To access designs and store display advertising materials

To show customers how to access their BillFloat profiles and change their repayment methods

The "Learn" tab is used for two purposes. Firstly, it provides information about SmartPay, allowing users to learn more about its features and benefits. Secondly, it serves as a platform to access designs and store display advertising materials, which can be used for marketing and promotional purposes.

Explanation

The "Learn" tab is used for two purposes. Firstly, it provides information about SmartPay, allowing users to learn more about its features and benefits. Secondly, it serves as a platform to access designs and store display advertising materials, which can be used for marketing and promotional purposes.

Submit