Trivia On Sales Follow-up: Quiz!
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Scenario 1: You are chatting with a customer, and the customer is asking you about dropshipping. After you provided all details and links, you need to:
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Close chat from your side, since you provided reply to customer
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Need to ask about interested products/proactively inform customer about our current promotion/deal, etc.
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What do you know about sales follow-up? Salespeople are important because they are major problem solvers. They want to help the customer choose something they know they will be happy with their purchase. It must fall in line with the customer’s needs. Salespeople know how and why a product or service will benefit a customer. This sales follow-up quiz will See moredemonstrate your sales intelligence.
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Scenario 7: You are chatting with a customer. The customer is not happy with the device, these are some issues with products. After you authorized a new ticket to a follow-up case, and customer is happy with your services, you think it's a good idea to have a sales conversation?
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Yes, customer is in good mood, and willing to continue our discussion
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No, this is not necessary
Correct Answer
A. Yes, customer is in good mood, and willing to continue our discussionExplanation
Since the customer is happy with the services provided and is in a good mood, it indicates that they are open to further discussion. This presents an opportunity to have a sales conversation and potentially address any issues with the device or suggest alternative products that may better meet the customer's needs.Rate this question:
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Scenario 4: You are checking "General Enquiries" tickets. The customer is asking about shipping options, and he's a new customer. Do you think it is necessary to add sales attempts at the end of your reply in the ticket?
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Yes, definitely, we need to be more proactive, specially with new customer. It's potential chance to get more active customers.
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No, no need to add anything else
Correct Answer
A. Yes, definitely, we need to be more proactive, specially with new customer. It's potential chance to get more active customers.Explanation
In this scenario, it is necessary to add sales attempts at the end of the reply in the ticket. As a new customer is asking about shipping options, it presents a potential opportunity to convert them into an active customer. Being proactive and suggesting additional products or services can help increase sales and build a long-term relationship with the customer.Rate this question:
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Scenario 5: The customer is calling you. He is a new customer, and very interested to start a business with Chinavasion. You are kindly educated the customer on phone, provide all the needed information. Do you think it is necessary to bring customer's attraction and provide key benefits of Chinavasion, such as a 12-month warranty, delivery guarantee, 24/7 live chat services, etc.?
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Yes, customer should know all details and benefits
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No, it's not necessary to provide details to customer
Correct Answer
A. Yes, customer should know all details and benefitsExplanation
It is important to provide all the necessary information and benefits to the customer because as a new customer, they may not be aware of the advantages of starting a business with Chinavasion. By educating the customer about the 12-month warranty, delivery guarantee, and 24/7 live chat services, it helps to build trust and confidence in the company. This information can also help the customer make an informed decision and feel more comfortable about starting a business with Chinavasion.Rate this question:
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Scenario 6: You are chatting with a customer. The customer is asking stock updates about a few tablets. After you provided all details and links, you need to:
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Simply close chat
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Ask customer to close chat
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Provide some additional information to customer regarding our current deal, promotion, etc. and then kindly ask customer to close chat
Correct Answer
A. Provide some additional information to customer regarding our current deal, promotion, etc. and then kindly ask customer to close chatExplanation
In this scenario, the correct answer is to provide some additional information to the customer regarding the current deal, promotion, etc. and then kindly ask the customer to close the chat. This is the best course of action because it shows proactive customer service by going above and beyond just providing the requested information. By offering additional information about deals and promotions, the customer may be more likely to make a purchase or have a positive impression of the company. Asking the customer to close the chat afterwards ensures that the conversation is concluded in a polite and professional manner.Rate this question:
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Please choose correct answer:
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It's correct to add sales conversation in the between during live chat session, even customer is not satisfied with the reply and come back again to the initial question
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It's correct to add some sales points after customer got all details regarding initial tasks and satisfied with reply
Correct Answer
A. It's correct to add some sales points after customer got all details regarding initial tasks and satisfied with replyExplanation
The correct answer is that it is correct to add some sales points after the customer has received all the necessary information and is satisfied with the reply. This means that once the customer's initial questions or concerns have been addressed and they are happy with the response, it is appropriate to introduce additional sales points to potentially upsell or cross-sell products or services. This approach takes advantage of the customer's positive experience and engagement to further promote sales opportunities.Rate this question:
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Please choose correct answer:
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We should always focus on customer’s needs in highest priority
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We should always focus on how many times we provided sales tasks during chat
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We should only focus on sales, if customer is not ordering, no need to add any additions
Correct Answer
A. We should always focus on customer’s needs in highest priorityExplanation
The correct answer is to always focus on the customer's needs in the highest priority. This means that the customer's needs should be the main focus and consideration in any interaction or transaction. It emphasizes the importance of understanding and addressing the customer's requirements and preferences to provide them with the best possible experience. By prioritizing the customer's needs, businesses can build trust, loyalty, and satisfaction, ultimately leading to long-term success.Rate this question:
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Scenario 2: You are chatting with a VIP customer, who is asking you to check the order status for his recent order. After you provided all details and links regarding the customer's order, you are :
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Close chat from your side, since you provided reply to customer
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Need to ask about interested products/proactively inform customer about our current promotion/deal, etc.
Correct Answer
A. Need to ask about interested products/proactively inform customer about our current promotion/deal, etc. -
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Scenario 3: You are chatting with a customer, and the customer is interested in mobile phones. You provided all details to the customer, and asking the customer "Is there anything else I can assist you within today?". The customer is satisfied with your response, and he said "No". Your action:
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Proactively provide some promotion from your side before you close the chat
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Asking customer to close chat
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Simply close chat
Correct Answer
A. Proactively provide some promotion from your side before you close the chatExplanation
In this scenario, the customer has indicated that they are satisfied with the information provided and do not require any further assistance. However, as a proactive customer service representative, it would be beneficial to provide some promotions before closing the chat. This not only shows the customer that you are attentive and willing to go the extra mile, but it also gives them the opportunity to take advantage of any special offers or discounts that they may not have been aware of. By offering promotions, you are providing additional value to the customer and potentially encouraging them to make a purchase.Rate this question:
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Please choose correct answer:
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It's absolutely correct, to add sales tasks again and again from our side, even customer is becoming angry and unhappy about it
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Since our goal is to make our customers happy and satisfied, we need to be very careful and care about chat session. Customer should get everything from our side, but in nice, polite, formal and positive manner. Reply should be not robotic and negative.
Correct Answer
A. Since our goal is to make our customers happy and satisfied, we need to be very careful and care about chat session. Customer should get everything from our side, but in nice, polite, formal and positive manner. Reply should be not robotic and negative. -
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
May 27, 2013Quiz Created by
Chinavasionwhole
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