This questionnaire consists of 15 multiple choice questions to measure your skills about pre-return ticekts. Please complete the following questionnaire by choosing one answer from the options provided. For each correct answer you will get “1 point”. Total score will be calculated based on the number total correct answers out of the 15 questions. The maximum score for this test is 15 points. The total time for this test is 40 minutes.
Ask additional details about the issue
Kindly explain customer, - sorry, we can provide assistance only to registered Chinavasion customers, please ask your reseller to contact Chinavasion directly.
Close ticket
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Put ticket to "Order delivery details"
Put ticket to "Accessories Requests"
Put ticket to "Open RMA Case Handling "
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Put ticket to "Open RMA Case Handling"
Put ticket to "Pending RMA Tech Check"
Put ticket to "VIP Customer Support"
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Put ticket to "Pending RMA Tech Check"
Put ticket to "Open RMA Case Handling"
Check details, and provide link with manual to the customer
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Close ticket
Kindly explain and ask to provide all necessary - we cannot process case without details
Put it to "Open RMA Case Handling"
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Put ticket to "Pre Return Questions"
Put ticket to Pending RMA Tech Check
Close ticket
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Yes, we can
No, we need to add comment first
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Put ticket to "Pending RMA Tech Check"
Put ticket to "Open RMA Case Handling"
Close ticket
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Put ticket to "Pending RMA Tech Check"
Put ticket to "Open RMA Case Handling"
Put ticket to "VIP Customer Support "
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Add comment with all details, added reason: repair still faulty again
Close ticket
Kindly explain customer - we already repaired this item before, and we cannot help in this case, please ask local professional for assistance.
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Put ticket to "Pending RMA Tech Check"
Put ticket to "Open RMA Case Handling"
Provide all warranty details to customer. We cannot help in this case.
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Re-send email to customer and inform, - unfortunately we didn't receive any attached file.
Check gmail
Close the ticket
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Put ticket to "Pre-return Questions"
Put ticket to "Order delivery details:
Put ticket to "Accessories Requests"
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Check all details in Admin, if everything is correct, add comment and reply to customer hot solve issue.
Put ticket to "Pending RMA Tech Check"
Provide reply to customer, no need to add any comment
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