This quiz from CS115 Academic Strategies, focusing on Chapter 8 of Becoming a Master Student, assesses key communication competencies. It covers nonverbal listening, transforming complaints, message clarity, and conflict resolution, essential for mastering effective communication skills.
Ask the sender to repeat the message.
Allow several seconds to pass before responding to someone.
Frequently look around the room to avoid staring.
Be thinking about your response while the speaker is talking.
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Can have a more logical reason to be defensive.
Can deny responsibility if we are indifferent to the issue at hand.
Can show the person how things have always been done.
Can safely decide what we might be able to do to help.
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Realize that most communication is verbal.
Talk when you are decoding a message.
Be aware of when you are the receiver and when you are the sender.
Try to send and receive at the same time.
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“I don’t like to waste our manager’s time by being late.”
“I would never be late to a meeting if I were you.”
“I hate it when you show up late.”
“I suppose I should schedule the meeting later so you can make it on time.”
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Become more aware of your nonverbal behavior.
Avoid making assumptions about people’s reactions.
Utilize an “I” message.
Use questions that aren’t really questions but are actually requests.
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It allows you build drama into what you say.
It might make your listener impatient.
It is better to overpower the other person with supporting details.
It helps to convince the other person that you are right.
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Identifying the exact reason you are feeling bad.
Forcing yourself to have a good time.
Avoiding any situation that can make you feel bad.
Setting a time limit for feeling bad.
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Limit the amount of research information you will use.
Stop changing the precise order of your presentation.
Start your outline from the end if you need to do so.
Write “scholarly” language to impress your teacher.
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A paraphrase of a science article, as long as you cite the source.
A cut-and-paste article from an entertainment website.
An entire email message from an instructor at your school.
The opening lines of a speech by a visiting lecturer.
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You should memorize the material in case you are asked questions about it.
The introduction should have a clear point and outline the main body.
The conclusion introduces the sources that you have used.
You need to include a concept map or diagram with your work.
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It will get you what you need in the short term.
You are willing to risk and still set realistic goals.
You are prepared to punish yourself if you fail.
You know the promise is so easy to keep.
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Plan to, try to, and intend to.
Might, maybe, and hope to.
Ought to, should, and had to.
Will, promise to, and commit.
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Consider the client, supervisor and team members.
Write concisely, use subheadings for scanning, and be objective.
Stick with a simple color scheme.
Avoid time-wasting procedures.
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A conflict is difficult to resolve.
You need someone to recap your message.
You want to apologize and don’t know how.
You want someone to resolve the problem for you.
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Your are obligated to speak in a certain way.
Creating your future through writing term papers.
Making and keeping agreements.
Agreeing to relationships at all costs.
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