Customer Service And Training Quiz!

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| By Jcmallari

Jcmallari

Community Contributor

Quizzes Created: 2 | Total Attempts: 1,308

Questions: 11 | Attempts: 92 | Updated: Dec 4, 2023

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Customer Service And Training Quiz! - Quiz

Are you familiar with customer service and training? Customer service training aims to teach and support the employees. The employer shows the employee what they must know to improve customer satisfaction. It involves teaching skills, learning product details, and working with customer service software to give the individual the best customer service possible. This quiz will tell you all about customer service and training. All the best.

Questions and Answers

1.

_____________ is the organization's ability to supply its customer's wants and needs.

Explanation
The organization's ability to supply its customer's wants and needs refers to customer service. This involves providing assistance, support, and satisfaction to customers before, during, and after a purchase. Customer service plays a crucial role in maintaining customer loyalty and enhancing the overall customer experience.

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4
2.

Customer Service is the ability to avoid service or product in a way that has been promised.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The given statement is incorrect. Customer service is not about avoiding service or product as promised, but rather about providing assistance and support to customers in a satisfactory manner. Customer service involves meeting customer needs, addressing their concerns, and ensuring their satisfaction with the service or product provided.

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3.

Customer Service is any contract between a customer and a company that causes a ____________ perception by customers.
- A.
  
  Negative
- B.
  
  Positive
- C.
  
  Both A and B
- D.
  
  Neither A nor B
- E.
  
  None of the above
Correct Answer
C. Both A and B

Explanation
The correct answer is "Both A and B". This means that customer service can cause both a positive and a negative perception by customers. Depending on the quality of the service provided, customers can have either a positive or a negative experience, which will shape their perception of the company.

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4.

How much is the Enrolment fee for FREEDOM MEMBERSHIP?
- A.
  
  49.95
- B.
  
  8.42
- C.
  
  19.95
- D.
  
  48.88
Correct Answer
A. 49.95

Explanation
The correct answer is 49.95. This is the amount of the enrollment fee for the FREEDOM MEMBERSHIP.

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5.

Product Knowledge. How much is the Enrolment fee for ILLUSTRIOUS PERKS?
- A.
  
  8.42
- B.
  
  49.95
- C.
  
  48.88
- D.
  
  19.95
Correct Answer
C. 48.88

Explanation
The correct answer is 48.88. This is the amount of the enrollment fee for ILLUSTRIOUS PERKS.

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6.

The office address of Select Platinum Credit is 1446 Jeffrey’s Road PMB 352 Rocky Mount NC 27804.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
7.

The office of Illustrious Perks is located in North Carolina.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement mentions that the office of Illustrious Perks is located in North Carolina. However, the correct answer is False, indicating that the statement is incorrect. Therefore, the office of Illustrious Perks is not located in North Carolina.

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8.

The first step on the call flow is ___________ opening.

Correct Answer
call

Explanation
The first step on the call flow is the call opening.

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4
9.

The second step in the call flow is ____________.

Correct Answer
verification

Explanation
The second step in the call flow is verification. This implies that after the initial step, which is not specified in the question, the next action is to verify something. This could refer to verifying the identity of the caller, verifying the purpose of the call, or any other relevant verification process that needs to take place before proceeding further in the call flow.

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4
10.

The third step in the call flow is ______________.

Correct Answer
resolution

Explanation
The third step in the call flow is resolution. This suggests that after the initial steps of the call, such as greeting and identifying the issue, the focus moves towards finding a solution or resolving the problem at hand. This step typically involves troubleshooting, providing guidance, or offering alternatives to resolve the customer's concern.

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11.

In the call flow, before you close the conversation you will ___________ the actions that you have taken.

Correct Answer
recap

Explanation
Before closing the conversation, it is important to recap the actions that have been taken. This helps to ensure that all necessary steps have been followed and nothing has been missed. By recapping the actions, it also provides a summary for both parties involved in the conversation, allowing for clarity and understanding of the situation.

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4

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Current Version
Dec 04, 2023

Quiz Edited by
ProProfs Editorial Team
Aug 06, 2010

Quiz Created by
Jcmallari

Customer Service And Training Quiz!

_____________ is the organization's ability to supply its customer's wants and needs.

Customer Service is the ability to avoid service or product in a way that has been promised.

Customer Service is any contract between a customer and a company that causes a ____________ perception by customers.

How much is the Enrolment fee for FREEDOM MEMBERSHIP?

Product Knowledge. How much is the Enrolment fee for ILLUSTRIOUS PERKS?

The office address of Select Platinum Credit is 1446 Jeffrey’s Road PMB 352 Rocky Mount NC 27804.

The office of Illustrious Perks is located in North Carolina.

The first step on the call flow is ___________ opening.

The second step in the call flow is ____________.

The third step in the call flow is ______________.

In the call flow, before you close the conversation you will ___________ the actions that you have taken.