Customer Care Quiz #9

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| By Momsnum1

Momsnum1

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Quizzes Created: 2 | Total Attempts: 500

Questions: 5 | Attempts: 288 | Updated: Mar 21, 2023

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Customer Care Quiz #9 assesses knowledge on J-Partner online tools, authorization codes, service upgrades, and support features. It enhances skills in managing technical service renewals and upgrades, crucial for effective partner and customer support.

Questions and Answers

1.

True or False The J-Partner Online Renewal Tool is a centralized web-based application where partners can access information about their customers J-Care Technical Services renewals and their J-Partner Technical Services support renewals that are close to expiration.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The J-Partner Online Renewal Tool is a centralized web-based application that allows partners to access information about their customers' J-Care Technical Services renewals and their own J-Partner Technical Services support renewals that are close to expiration.

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2.

How can customer service find a J-Partner authorization code if we need to find it ?
- A.
  
  LMS
- B.
  
  Customer Service Intranet
- C.
  
  PAM
- D.
  
  CAM
- E.
  
  JPass
Correct Answer
E. JPass

Explanation
JPass is the correct answer because it is a platform that provides access to various tools and resources for customer service representatives. It is likely that the J-Partner authorization code can be found within the JPass platform, making it the appropriate choice for locating the code. The other options listed, such as LMS, Customer Service Intranet, PAM, and CAM, may not specifically contain the J-Partner authorization code or may not be as relevant for this particular task.

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1
3.

Who can provide a quote for an upgrade of service?
- A.
  
  Inside Sales
- B.
  
  ACC
- C.
  
  Renewals
- D.
  
  Logistics
Correct Answer
C. Renewals

Explanation
Renewals can provide a quote for an upgrade of service because they are responsible for managing and renewing existing customer contracts. When a customer wants to upgrade their service, they need to contact the renewals department to discuss their options and receive a quote for the upgraded service. Renewals have the necessary information about the customer's current contract and can provide accurate pricing and details for the upgrade.

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4.

True or False The AJAX license is actually referred to by Juniper as a Rewrite Filter subscription?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Its is known as a Rewrite Filter License.

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5.

Next Day support includes what? Choose all that apply
- A.
  
  Software downloads.
- B.
  
  Onsite Technician.
- C.
  
  JTAC access.
- D.
  
  Next Business Day parts replacement.
Correct Answer(s)
A. Software downloads.
C. JTAC access.
D. Next Business Day parts replacement.

Explanation
Next Day support includes software downloads, JTAC access, and Next Business Day parts replacement. This means that customers who have Next Day support will have access to software downloads for their products, the ability to contact JTAC (Juniper Technical Assistance Center) for technical support, and the assurance that any faulty parts will be replaced within the next business day. Onsite Technician is not included in Next Day support.

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Jun 03, 2010

Quiz Created by
Momsnum1

Customer care Quiz #9

True or False The J-Partner Online Renewal Tool is a centralized web-based application where partners can access information about their customers J-Care Technical Services renewals and their J-Partner Technical Services support renewals that are close to expiration.

How can customer service find a J-Partner authorization code if we need to find it ?

Who can provide a quote for an upgrade of service?

True or False The AJAX license is actually referred to by Juniper as a Rewrite Filter subscription?

Next Day support includes what? Choose all that apply