Customer Service Online Proficiency Test: 1

A held order can be released when all of the conditions mentioned in the options are met. This includes the payment reflecting on the system, confirmation received from the appropriate authorities, proof of payment received, no overdue balance, and the order being within the credit limit.

An order can go on hold for multiple reasons. If a customer has an overdue balance, it indicates that they have not paid their previous bills, which may result in their current order being put on hold until the outstanding balance is cleared. Similarly, if an order exceeds the credit limit set for a customer, it suggests that they have reached their maximum allowed credit, and their order will be put on hold until they make a payment or adjust the order amount. Additionally, if an order is below the minimum order value (MOV), it may be put on hold until the customer adds more items to meet the required minimum. Therefore, all of the given reasons can lead to an order being put on hold.

An invoice becomes overdue when it is not paid by the due date specified on the invoice. In this case, the correct answer is 21 days, indicating that an invoice becomes overdue if it is not paid within 21 days of the specified due date.

An account becomes inactive after 3 consecutive campaigns of not placing an order. This means that if a user does not make a purchase for three consecutive marketing campaigns, their account will be considered inactive.

The correct e-mail address to use when logging queries for late deliveries with Fast n Furious is "[email protected]".

After an order has been placed on hold, it takes 21 days for it to be deleted from the system. This means that if an order is not processed within 21 days, it will be removed from the system. This timeframe allows for a reasonable amount of time for any issues or delays to be resolved before the order is considered invalid and removed.

The different ways of placing orders include SMS, OPUS, internet (GI3), faxes (Justine), and e-mail. These options provide various channels for customers to submit their orders, allowing for flexibility and convenience.

The correct answer is FNB, EasyPay, Post Office, and EFT (internet banking). This option includes a variety of payment options such as FNB, which is a bank that offers various banking services, EasyPay, which is a payment platform that allows users to make payments for a wide range of services, the Post Office, which provides postal and financial services, and EFT (internet banking), which refers to electronic funds transfer through online banking. This option covers a range of payment methods, making it the correct answer.

The delivery days for a Mailplan A order are Thursdays and Fridays.

The statement is false because the credit score cannot be divulged to the customer. Credit scores are typically confidential information and are not disclosed to customers unless they specifically request it and go through the necessary procedures. Lenders and credit agencies are responsible for maintaining the privacy and security of credit scores.

The delivery turnaround time for outlying areas is 72 hours. This means that it takes 72 hours for the delivery to reach these areas.