Customer Service Representative Assessment

Legal name, SSN/Tax Id number, date of birth, email address and mailing address

Legal name, SSN/Tax Id number, date of birth, physical address, and identification number

Legal name, SSN/Tax Id number, date of birth, home phone number and mailing address

SilverLake

StreamLine

NetTeller

As many as needed.

Up to five.

Only one.

True

False

When the account is approved by the bank manager.

When the customer deposits fund through the teller line.

When the customer service representative upload the new account to SilverLake from StreamLine.

You must set up a disbursement in SilverLake to crate a direct deposit, ACH or hard check for the withdrawn funds.

You must set up a disbursement in SilverLake to crate a direct deposit, ACH or hard check for the withdrawn funds.

Use StreamLine recall to produce the documentation needed for a single withdrawal; then use Silverlake to produce the debit that will credit CD settlement which is then debited to produce a deposit, ACH or cashiers check from Vertex for the withdrawn funds.

Use SilverLake to create ether a reoccurring disbursement or a single disbursement withdrawal. Then use StreamLine recall to produce the documentation needed for a single withdrawal; then use Silverlake to produce the debit that will credit CD settlement which is then debited to produce a deposit, ACH or cashiers check from Vertex for the withdrawn funds.

All of the above

Five; one primary and up to four others.

It varies depending on the relationship types and the type of ownership.

There is no limit in the system, so long as all requirements are met for each signer.

To inquire on a customer’s account you have to use the applicable application inquiry for the account type of the account you are inquiring on.

To inquire on a customer’s account you have two options. You may perform a Customer Information File inquiry then inquire on the accounts using the account list, or through the use of the applicable application inquiry for the account type of the account you are inquiring on.

To inquire on a customer’s account you have to use the Customer Information File inquiry then inquire on the accounts using the account list.

Only one wire company can exist per customer.

As many as they are underwritten for.

Up to ten companies per customer.

Retail customers cannot have cash users on there online accounts.

Cash management customers may have access to ACH, Wires and ARP.

There can only be one NetTeller Id per retail account.

True

False

This is not a function that can be performed online.

Through the use of cross application transactions.

Using the application transactions and simply changing the account type codes.

True

False

A customer’s name can only be maintained from the Change Name option listed in the CIF Maintenance menu.

A customer’s name can be maintained from the Change Customer Information and Change Name options listed in the CIF Maintenance menu.

A customer’s name can only be maintained from the Change Name option listed in the CIF Maintenance menu or the Customer Name page function under the CIF All-in-One option listed in the CIF Maintenance menu.

A Customer Alert Message will interrupt access to the customer’s CIF record and any accounts that they have a primary relationship to, where an Account Alert Message will only interrupt access to the specific account that the alert is assigned to regardless of the CIF record that may be being reference at the time.

An Account Alert Message will interrupt access to the customer’s account and any accounts that the related CIF records have a relationship to, where a Customer Alert Message will only interrupt access to the specific account that the alert is assigned to regardless of the account that may be being reference at the time.

The only difference is the method used to add the alert message since ultimately they both function in exactly the same way.

At the time of the upload.

After the end of day processing has run for the processing period on which the account was uploaded.

Not until the status code has been changed to “1” for active via account maintenance.

True

False

SilverLake Demand Deposit Maintenance.

StreamLine Account Maintenance.

StreamLine Recall Existing Account from Core, Miscellaneous Options.

StreamLine Recall Existing Account from Core, Miscellaneous Documents.

Account Maintenance

Print Disclosures for Deposits

Rate Inquiry

Print Disclosures for CDs

Stop Payments

Sweep Arrangements

Automatic Funds Transfers