Spending a fortune on training customer service reps? Use this quiz to find out the outcome of your customer support training!
Tell them to come back later
Ask a colleague or supervisor
Tell them you do not know the answer
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Uniform and hygiene
Body language
Language used
Telling customers you don't know the answer to their question
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True
False
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Apologize, do a replacement and have customer ship back the incorrect item
Tell the customer to return the wrong item. Once we receive, offer a resend.
Apologize and have the customer ship back the incorrect item
Have the customer ship back the incorrect item and help them to place an order for the correct one
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May I help you?
What are you looking for today?
Did you find everything your were looking for today?
What's wrong?
Are you crazy?
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Have the customer return the item and dispatch a new one, once the old shipment reaches you
Help the customer to create a flex label free of charge and when the item returns, ship out a new one
Help the customer to create a flex label free of charge and do a replacement order for a new item right away
Have the customer return the damaged item and place a brand new order for the new item
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Option 1
Option 2
Option 3
Option 4
Smile
Make eye contact
Point your heart towards them
Listen
Tell them everything you know about a product or service
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Quiz Review Timeline (Updated): Mar 22, 2023 +
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