DirecTV Genie Knowledge Check
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This DirecTV Genie knowledge check assesses employee understanding of system upgrades, cost structures, promotional offers, and equipment selection. It is crucial for enhancing customer interaction and service efficiency in DirecTV sales.
- 1.
How many tv's can get free upgrades to the Genie system for LOW risk customers?
- A.
1
- B.
2
- C.
3
- D.
4
Correct Answer
D. 4Explanation
All LOW risk customers can get free upgrades to the Genie system for their TVs. Since there is no specific limit mentioned in the question, it can be assumed that all the TVs belonging to LOW risk customers are eligible for the free upgrades. Therefore, the correct answer is 4, indicating that all the TVs can receive the Genie system upgrade.Rate this question:
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- 2.
What is the upfront cost for the Genie system for MEDIUM risk customers?
- A.
0
- B.
$99
- C.
$199
- D.
$300
Correct Answer
B. $99Explanation
The upfront cost for the Genie system for MEDIUM risk customers is $99. This means that customers with a medium level of risk will need to pay $99 as an initial cost for the Genie system.Rate this question:
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- 3.
The LEAD offer of Choice Extra at $48.99 is worth how much ABR towards your day?
- A.
$10
- B.
$38
- C.
$63
- D.
$78
Correct Answer
D. $78Explanation
The LEAD offer of Choice Extra at $48.99 is worth $78 ABR towards your day.Rate this question:
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- 4.
Customers activating NEW DIRECTV service with NEW internet service qualify for what rebate?
- A.
$100 visa card
- B.
$50 visa closer coupon
- C.
HALF off their internet CPE
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Customers activating new DIRECTV service with new internet service qualify for all of the above rebates. This means they will receive a $100 Visa card, a $50 Visa closer coupon, and also get half off their internet CPE.Rate this question:
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- 5.
The primary receiver to choose in system x when ordering GENIE for a customer is called what?
- A.
DVR
- B.
HD DVR
- C.
Adv Whole Home DVR
- D.
None of the above
Correct Answer
C. Adv Whole Home DVRExplanation
The primary receiver to choose in system x when ordering GENIE for a customer is called "Adv Whole Home DVR." This option is the correct answer because it refers to the advanced version of the Whole Home DVR system, which allows for recording and playback of shows in multiple rooms throughout the house. The other options, DVR and HD DVR, do not specify the advanced functionality of the Whole Home DVR system. Therefore, they are not the primary receiver to choose in system x.Rate this question:
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- 6.
Medium risk customers do not qualify for free HD upgrades without paying a upfront fee?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement contradicts itself by saying that medium risk customers do not qualify for free HD upgrades without paying an upfront fee. If they do not qualify for free upgrades, it implies that they have to pay a fee. Therefore, the correct answer is False.Rate this question:
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- 7.
For a customer ordering 3 tv's, the equipment should be ordered as 1 Adv Whole Home DVR and 2 HD receivers?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The correct answer is False because for a customer ordering 3 TVs, the equipment should be ordered as 1 Adv Whole Home DVR and 3 HD receivers. Since there are 3 TVs, each TV would require a separate HD receiver, not just 2.Rate this question:
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- 8.
The GENIE system can record 5 HD programs at one time?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The GENIE system is capable of recording 5 HD programs simultaneously.Rate this question:
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- 9.
GENIE and the clients are only compatible with HD tv's?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because GENIE and the clients are not only compatible with HD TVs. They can also be used with standard definition TVs.Rate this question:
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- 10.
If a customer wants an additional client for a 5th tv they would pay a upfront fee of $49?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
If a customer wants an additional client for a 5th TV, they would have to pay an upfront fee of $49. This means that in order to have access to the additional client for their 5th TV, the customer would need to make a payment of $49 before they can use it. Therefore, the statement "True" is the correct answer.Rate this question:
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Current Version
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Feb 15, 2024Quiz Edited by
ProProfs Editorial Team -
Nov 15, 2012Quiz Created by
Sdragon76
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