Dvuo Mgmt303, Principles Of Management, Chapter 3
DVUO MGMT303, Principles of Management, Chapter 3 of the Griffin textbook
Questions and Answers
- 1.
The ___________ environment is everythin outside an organization's boundaries that might affect it.
Explanation
The external environment refers to all the factors and forces outside of an organization's boundaries that have the potential to impact its operations and performance. This includes factors such as the economy, market conditions, competitors, technological advancements, political and legal factors, social and cultural trends, and environmental factors. Understanding and analyzing the external environment is crucial for organizations to identify opportunities and threats, make informed decisions, and adapt their strategies accordingly.Rate this question:
- 2.
An organization's __________ environment consists of conditions and forces within the organization
Explanation
The correct answer is "internal." An organization's internal environment refers to the conditions and forces that exist within the organization itself. This includes factors such as the organization's structure, culture, resources, and employees. These internal factors can significantly impact the organization's operations, decision-making processes, and overall performance. Understanding and managing the internal environment is crucial for organizations to effectively achieve their goals and objectives.Rate this question:
- 3.
Select the two parts of an organization's external environment:
- A.
Task environment
- B.
Strategic environment
- C.
General environment
- D.
Economic environment
- E.
Social environment
Correct Answer(s)
A. Task environment
C. General environmentExplanation
The task environment refers to the specific factors and stakeholders that directly impact an organization's operations and performance, such as customers, suppliers, competitors, and regulatory agencies. The general environment, on the other hand, includes broader factors that indirectly influence the organization, such as economic conditions, social trends, technological advancements, and political/legal factors. Therefore, task environment and general environment are the two parts of an organization's external environment that need to be considered for a comprehensive analysis of the external factors affecting the organization.Rate this question:
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- 4.
Which one of the following is not one of the five dimensions of the task environment
- A.
Competitors
- B.
Customers
- C.
Suppliers
- D.
Strategic partners
- E.
Government Standards
Correct Answer
E. Government StandardsExplanation
Government Standards is not one of the five dimensions of the task environment because it does not directly relate to the external factors that affect an organization's operations. The task environment includes competitors, customers, suppliers, and strategic partners, which are all entities that have a direct impact on the organization's performance and success. On the other hand, government standards refer to regulations and guidelines set by the government, which may affect the organization indirectly but are not considered as a dimension of the task environment.Rate this question:
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- 5.
The ___________ environment of an organization is the set of broad dimensions and forces in its surroundings that create its overall context.
Correct Answer
generalExplanation
The general environment of an organization refers to the external factors and influences that shape its overall context. This includes broad dimensions such as economic, political, social, technological, and legal forces that impact the organization's operations and decision-making. These factors are beyond the control of the organization but can significantly affect its performance and success. Understanding and adapting to the general environment is crucial for organizations to effectively navigate and thrive in their surroundings.Rate this question:
- 6.
The __________ environment consists of specific external organizations or groups that influence an organization.
Correct Answer
taskExplanation
The task environment consists of specific external organizations or groups that influence an organization. These organizations or groups can include customers, suppliers, competitors, and regulatory agencies. They have a direct impact on the day-to-day operations and decision-making of the organization. By understanding and managing the dynamics of the task environment, an organization can adapt and respond effectively to external influences, ensuring its success and competitiveness in the market.Rate this question:
- 7.
The ____________ dimension is the overall health and vitality of the economic system in which the organization operates.
Correct Answer
economicExplanation
The economic dimension refers to the overall health and vitality of the economic system in which the organization operates. This dimension encompasses factors such as the state of the economy, market conditions, and the financial stability of the system. It is important for organizations to understand and monitor the economic dimension as it can greatly impact their operations, profitability, and overall success. By considering the economic dimension, organizations can make informed decisions and adapt their strategies to thrive in the ever-changing economic landscape.Rate this question:
- 8.
The ______________ dimension refers to the methods available for converting resources into products or services.
Correct Answer
technicalExplanation
The technical dimension refers to the methods available for converting resources into products or services. This dimension includes the use of technology, machinery, equipment, and other technical processes to transform raw materials or inputs into finished products or services. It involves the application of specialized knowledge, skills, and techniques to effectively utilize resources and achieve desired outcomes. The technical dimension plays a crucial role in determining the efficiency, quality, and innovation of the production process, ultimately impacting the overall success of an organization.Rate this question:
- 9.
The _____________ dimension includes the customs, mores, values, and demographic characteristics of the society in which the organization functions.
Correct Answer
sociocultural
socio-culturalExplanation
The correct answer is "sociocultural" or "socio-cultural". This dimension refers to the customs, mores, values, and demographic characteristics of the society in which the organization operates. It encompasses the social and cultural factors that influence the behavior and attitudes of individuals within that society. Understanding the sociocultural dimension is crucial for organizations to adapt their strategies and practices to effectively engage with their target audience and navigate the cultural nuances of different markets.Rate this question:
- 10.
The _____________ dimension refers to the government regulation of business and the relationship between business and government.
Correct Answer
political-legal
political legalExplanation
The correct answer is political-legal. This dimension refers to the government regulation of business and the relationship between business and government. It encompasses laws, regulations, and policies that govern business operations, as well as the interaction between businesses and government entities. This dimension is important as it sets the framework for businesses to operate within a specific legal and political environment, influencing their strategies, decision-making processes, and overall business practices.Rate this question:
- 11.
The ___________ dimension is the extent to which an organization is involved in or affected by business in other countries.
Correct Answer
internationalExplanation
The term "international" refers to the dimension that measures the extent to which an organization is involved in or affected by business in other countries. This dimension indicates the level of global reach and engagement of the organization, including factors such as international trade, foreign investments, global partnerships, and cross-border operations. It signifies the organization's ability to operate and compete in the global marketplace, as well as its exposure to international economic, political, and cultural influences.Rate this question:
- 12.
A(n) ___________ is another organization that compete with it for resources.
Correct Answer
competitorExplanation
A competitor is another organization that competes with the given organization for resources.Rate this question:
- 13.
A(n) ___________ is whoever pays money to acquire an organization's products or services.
Correct Answer
customerExplanation
A customer is someone who pays money to acquire an organization's products or services. They are the individuals or entities that engage in a transaction with the organization, exchanging their money for the goods or services provided. Customers play a crucial role in the success of any business as they drive revenue and sustain the organization's operations.Rate this question:
- 14.
A(n) ____________ is an organization that provides resources for other organizations.
Correct Answer
supplierExplanation
A supplier is an organization that provides resources for other organizations. This can include materials, products, or services that are needed for the smooth operation of the receiving organization. Suppliers play a crucial role in the supply chain management of any organization, ensuring that the necessary resources are available in a timely manner. They are responsible for sourcing, procuring, and delivering the required resources, thereby enabling the receiving organization to focus on its core activities.Rate this question:
- 15.
A(n) ________________ is an organization working together with one or more organizations in a joint venture or similar arrangement.
Correct Answer
strategic partner
strategic alliesExplanation
A strategic partner or strategic allies refer to an organization that collaborates with one or more organizations in a joint venture or similar arrangement. This partnership is formed to achieve common goals, share resources, and leverage each other's strengths and capabilities. By working together, these organizations can enhance their competitive advantage, expand their market reach, and achieve mutual benefits.Rate this question:
- 16.
A(n) ______________ is a unit that has the potential to control, legislate, or otherwise influence the organization's policies and practices.
Correct Answer
regulatorExplanation
A regulator is a unit that has the potential to control, legislate, or otherwise influence the organization's policies and practices. This means that a regulator has the authority and power to set rules, regulations, and guidelines that the organization must follow. They have the ability to enforce these rules and ensure compliance. Regulators are typically independent bodies or government agencies that oversee specific industries or sectors to ensure fair practices, protect consumers, and maintain the integrity of the market. They play a crucial role in maintaining order and fairness within organizations and industries.Rate this question:
- 17.
A(n) ________________ is a group organized by its members to attempt to influence business.
Correct Answer
interest groupExplanation
An interest group is a group organized by its members to attempt to influence business. Interest groups are formed by individuals who share common interests or concerns and come together to advocate for their cause or promote their agenda. These groups can represent various sectors such as industries, professions, or social issues, and they aim to influence business practices, policies, or decision-making processes. By leveraging their collective power, interest groups strive to shape the business landscape in a way that aligns with their objectives and priorities.Rate this question:
- 18.
The ________(s) of a business are whoever can claim property rights to an organization.
Correct Answer
ownerExplanation
The term "owner" refers to the individual or individuals who have the legal right to claim ownership of a business. They are the ones who possess property rights and have control over the organization. As owners, they have the authority to make decisions, receive profits, and bear the risks associated with the business.Rate this question:
- 19.
The governing body elected by a coporation's stockholders and charged with overseeing the general management of the firm to ensure that it is being run in a way that best serves the stockholders' interests is call the ___________________.
Correct Answer
board of directorsExplanation
The board of directors is the governing body elected by a corporation's stockholders. Its main responsibility is to oversee the general management of the firm and ensure that it is being run in a way that best serves the interests of the stockholders. The board of directors is responsible for making important decisions, setting strategic goals, appointing executives, and monitoring the performance of the company. They play a crucial role in providing guidance and direction to the management team, ensuring accountability, and protecting the interests of the shareholders.Rate this question:
- 20.
Which of the following are the main parts of an organization's internal environment:
- A.
Culture
- B.
Physical work environment
- C.
Owners
- D.
Board of Directors
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
The main parts of an organization's internal environment include its culture, physical work environment, owners, and board of directors. Culture refers to the shared values, beliefs, and norms that shape the behavior of individuals within the organization. The physical work environment encompasses the physical layout, facilities, and resources available to employees. Owners are the individuals or entities that have ownership rights in the organization, while the board of directors is responsible for overseeing the organization's strategic direction and governance. Therefore, all of these elements are crucial components of an organization's internal environment.Rate this question:
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- 21.
An organization's _______________ is the set of values, beliefs, behaviors, customs, and attitudes that helps the members understand what it stands for, how it does things, and what it considers important.
Correct Answer
cultureExplanation
An organization's culture refers to the shared values, beliefs, behaviors, customs, and attitudes that guide the actions and decisions of its members. It encompasses the organization's identity, norms, and principles, shaping how the organization operates and what it deems significant. Culture provides a framework for employees to understand the organization's purpose, processes, and priorities, promoting cohesion, alignment, and a sense of belonging among its members. It influences the organization's overall performance, employee engagement, and the ability to adapt to change.Rate this question:
- 22.
Managers must understand that _________ is an important determinant of how well their organization will perform.
Correct Answer
cultureExplanation
Culture refers to the shared values, beliefs, norms, and practices that guide the behavior of individuals within an organization. It shapes the way employees interact, make decisions, and approach their work. A strong and positive organizational culture fosters employee engagement, productivity, and satisfaction, ultimately leading to better organizational performance. Managers who recognize the significance of culture can actively shape and align it with the organization's goals and values, creating a positive work environment and enhancing overall performance.Rate this question:
- 23.
Which one of the following can be dertmined and managed in a number of different ways?
- A.
Employees
- B.
Culture
- C.
Customers
- D.
Suppliers
- E.
Managers
Correct Answer
B. CultureExplanation
Culture can be determined and managed in a number of different ways because it is a set of shared values, beliefs, and behaviors that define the way an organization operates. Different organizations may have different approaches to managing and shaping their culture, such as through leadership, communication, training, and rewards systems. Additionally, culture can be influenced by factors such as industry, geographical location, and organizational size, resulting in variations in how it is determined and managed.Rate this question:
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- 24.
Environmental influences on the organization can occur through which of the following
- A.
Weather
- B.
Uncertainty
- C.
Competitive forces
- D.
Turbulence
Correct Answer(s)
B. Uncertainty
C. Competitive forces
D. TurbulenceExplanation
Environmental influences on an organization can occur through uncertainty, competitive forces, and turbulence. Uncertainty refers to the unpredictability and volatility of the external environment, which can impact the organization's decision-making and planning processes. Competitive forces encompass the rivalry and competition from other organizations in the industry, affecting market dynamics and the organization's competitive position. Turbulence refers to the rapid and disruptive changes in the external environment, such as technological advancements or political instability, which can create challenges and opportunities for the organization. These three factors highlight the various ways in which the environment can impact an organization's operations and strategies.Rate this question:
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- 25.
The economic dimension of the general environment affects both business and nonbusiness organizations.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The economic dimension of the general environment refers to the overall state of the economy, including factors such as inflation, unemployment, and interest rates. This dimension has a significant impact on both business and nonbusiness organizations. For businesses, economic conditions can affect consumer spending, market demand, and profitability. Nonbusiness organizations, such as non-profit organizations and government agencies, are also influenced by economic factors as they rely on funding and resources from the economy. Therefore, the statement that the economic dimension affects both business and nonbusiness organizations is true.Rate this question:
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- 26.
Strategic partners are two or more companies that compete against each other for the same scarce resource
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement is false. Strategic partners are actually two or more companies that collaborate and work together to achieve common goals. They form a partnership to leverage each other's strengths, resources, and expertise in order to gain a competitive advantage in the market. Unlike competitors, strategic partners aim to complement each other rather than compete for the same scarce resources.Rate this question:
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- 27.
Corporate boards of directors are increasingly taking more active roles in overseeing the management of publicly held companies
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
This statement is true because corporate boards of directors are indeed becoming more involved in monitoring and supervising the management of publicly held companies. This trend is driven by various factors, including increased regulatory scrutiny, shareholder activism, and the recognition of the importance of good corporate governance. Boards are now expected to play a more active role in setting strategic direction, ensuring ethical practices, and monitoring performance to protect the interests of shareholders and stakeholders.Rate this question:
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- 28.
Organizations with simple and stable environments fase the least uncertainty.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Organizations with simple and stable environments face the least uncertainty because they have a clear understanding of their surroundings and can predict outcomes more accurately. In such environments, there are fewer external factors that can disrupt operations or introduce unexpected challenges. This allows organizations to plan and make decisions with a higher level of confidence, minimizing uncertainty and increasing stability.Rate this question:
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- 29.
One strategic response an organization may adopt is maintaining the status quo.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Maintaining the status quo refers to an organization's decision to continue with its current practices, policies, and strategies without making any significant changes. This strategic response may be adopted when the organization believes that its current approach is effective and does not require any modifications. It can also be a result of factors such as stability in the market, limited resources to implement changes, or a desire to avoid potential risks associated with change. By choosing to maintain the status quo, the organization aims to preserve its current position and avoid unnecessary disruptions.Rate this question:
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- 30.
Francine works at a restaurant that is known for its extra-large portions of deep-fried foods. Sales in the past have been good bu recently dropped dramatically as consumers indicated a preference for healthier meals. Which dimension of the general environment has changed.
- A.
Economic dimension
- B.
Technological dimension
- C.
Sciocultural dimension
- D.
Political-legal dimension
- E.
Competitive dimension
Correct Answer
C. Sciocultural dimensionExplanation
The correct answer is the sociocultural dimension. This is because the preferences of consumers have shifted towards healthier meals, indicating a change in societal values and attitudes towards food. This change in consumer behavior has directly affected the sales of the restaurant, highlighting the impact of the sociocultural dimension on the business.Rate this question:
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- 31.
Which of the following best explains the difference between regulatory agencies and interest groups?
- A.
Regulatory agencies control competition, interest groups promote competition.
- B.
Regulatory agencies operate in the task environment, interest groups operate in the general environment.
- C.
Regulatory agencies are temporary; interest groups are permanent.
- D.
Regulatory agencies are created by the government, interest groups are organized by their members.
- E.
Regulatory agencies have little power to influence organizations, interest groups have a great amount of power to influence organizations.
Correct Answer
B. Regulatory agencies operate in the task environment, interest groups operate in the general environment.Explanation
Regulatory agencies and interest groups have different scopes and focuses. Regulatory agencies are established by the government and are responsible for enforcing laws and regulations to control competition and ensure compliance. They operate within a specific industry or sector and have a direct impact on the organizations they regulate. On the other hand, interest groups are organized by their members and operate in the general environment, advocating for specific causes or interests. They aim to influence organizations and government policies through lobbying and public campaigns. Therefore, the difference between regulatory agencies and interest groups lies in their operating environments, with regulatory agencies focusing on the task environment and interest groups operating in the general environment.Rate this question:
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- 32.
Before managers attempt to change the organization's culture,
- A.
They must understand the culture
- B.
They should place more emphasis on growth and competitiveness
- C.
They must protect the organization from "outsiders".
- D.
They must eliminate resistance to change in the task environment.
Correct Answer
A. They must understand the cultureExplanation
Before managers attempt to change the organization's culture, it is essential for them to understand the existing culture. This understanding helps them identify the values, beliefs, and behaviors that are currently prevalent within the organization. By comprehending the culture, managers can assess whether it aligns with the desired goals and objectives. It also enables them to identify potential barriers or challenges that may arise during the change process. Understanding the culture provides a foundation for effective change management and ensures that the proposed changes are relevant and feasible within the organization's context.Rate this question:
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- 33.
As chief executive officer, Diane ensures that her managers conduct smooth and efficient operations and maintain the satisfaction and morale of employees. Which model of organizational effectiveness does Diane follow?
- A.
Systems resource approach
- B.
Organizational culture approach
- C.
Internal process approach
- D.
Goal approach
- E.
Strategic constituencies approach
Correct Answer
C. Internal process approachExplanation
Diane follows the internal process approach to organizational effectiveness. This approach focuses on the internal operations and processes within the organization. As the CEO, Diane ensures smooth and efficient operations, which aligns with the internal process approach. This approach emphasizes the importance of internal coordination, communication, and decision-making processes to achieve organizational goals. Diane's focus on maintaining employee satisfaction and morale also aligns with this approach, as it recognizes the significance of a positive internal environment for overall organizational effectiveness.Rate this question:
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