Test Your Knowledge About Hotel Reservation Services! Quiz
A hotel is an institution that provides paid accommodation on a short-term basis. This quiz has been designed to check your general understanding and knowledge of hotel services. This is a multiple-Choice question. Choose the best answer to each question by selecting the appropriate answer. So let's start the quiz. All the best!
- 1.
Which of the following is an important function of the check-out and settlement process?
- A.
Contacting all revenue centers for final posting information
- B.
Updating room status information
- C.
Verifying information captured at registration
- D.
Resolving guest complaints
Correct Answer
B. Updating room status informationExplanation
The check-out and settlement process involves updating the room status information. This is important because it allows the hotel to keep track of which rooms are available for new guests and which rooms need to be cleaned and prepared for the next guests. By updating the room status information, the hotel can ensure efficient operations and provide accurate information to the front desk staff and housekeeping department.Rate this question:
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- 2.
All of the following are functions performed during the check-out and settlement process except:
- A.
Verifying information captured at registration.
- B.
Updating room status information.
- C.
Creating guest history records
Correct Answer
A. Verifying information captured at registration.Explanation
During the check-out and settlement process, various functions are performed to ensure a smooth and accurate transaction. Verifying information captured at registration is not one of these functions. This is because the verification of information typically occurs during the registration process itself, where the guest's details are entered into the system. During check-out and settlement, the focus is on updating room status information, such as marking the room as vacant and ready for cleaning, as well as creating guest history records for future reference.Rate this question:
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- 3.
When a guest checks out and settles his or her account, the room’s status changes from occupied to:
- A.
Stayover.
- B.
Due out.
- C.
Ready for sale.
- D.
On-change.
Correct Answer
D. On-change.Explanation
When a guest checks out and settles their account, the room's status changes from occupied to "on-change." This term refers to the process of preparing the room for the next guest, which involves cleaning, restocking amenities, and ensuring that everything is in order. The term "on-change" signifies that the room is undergoing a transition and will soon be ready for sale to another guest.Rate this question:
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- 4.
In most instances, the information needed for a guest history record can be gathered from:
- A.
The guest’s registration card and folio.
- B.
A questionnaire sent to past guests.
- C.
The front desk agent’s observations at check-out.
- D.
The front office log book and relevant group resumes.
Correct Answer
A. The guest’s registration card and folio.Explanation
The correct answer is the guest's registration card and folio. This is because the registration card contains important information about the guest, such as their name, contact details, and preferences. The folio, on the other hand, includes details about the guest's stay, including room charges, payments, and any additional services availed. By referring to these documents, hotels can maintain a comprehensive guest history record, which helps in providing personalized services and catering to the guest's preferences during future stays.Rate this question:
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- 5.
At registration, Mr. Virgo used his credit card to establish credit with the hotel. At check-out, Mr. Virgo can settle his account by
- A.
Credit or debit card.
- B.
Cash.
- C.
Approved direct billing.
- D.
All of the above.
Correct Answer
D. All of the above.Explanation
Mr. Virgo can settle his account at check-out using any of the mentioned options: credit or debit card, cash, or approved direct billing. This means that he has the flexibility to choose the payment method that is most convenient for him. Whether he prefers to use his credit or debit card, pay in cash, or have the charges billed directly to a pre-approved account, all of these options are available to him.Rate this question:
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- 6.
An individual guest history file within the records normally contains personal and transactional information relevant to the guest’s stay
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
An individual guest history file within the records does not normally contain personal and transactional information relevant to the guest's stay. This information is typically stored in a guest profile or a reservation system. The guest history file may contain past stay information, preferences, and feedback, but not personal and transactional details. Therefore, the statement is false.Rate this question:
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- 7.
When a guest checks out, the front desk agent changes the room status from occupied to vacant and clean.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because when a guest checks out, the front desk agent changes the room status from occupied to vacant, but not necessarily clean. The cleaning of the room is typically done by the housekeeping staff after the guest checks out.Rate this question:
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- 8.
A guest account is considered zeroed out when the guest pays in full on an account.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
When a guest pays in full on an account, it means that they have settled all outstanding debts and there is no remaining balance. Therefore, the account is considered "zeroed out." This implies that the correct answer is true.Rate this question:
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- 9.
Front desk agents should check for safe deposit boxes and in-room safe keys during check-out.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Front desk agents should check for safe deposit boxes and in-room safe keys during check-out to ensure that guests have returned these items and to prevent any potential loss or liability. This is a standard procedure followed by hotels to maintain the security and integrity of their guests' belongings. By verifying the return of these items, the hotel can avoid any disputes or claims regarding missing valuables and provide a smooth check-out experience for guests.Rate this question:
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- 10.
Refers to an agreement that a hotel makes to hold a room until cut-off date and time. If the guest does not arrive on time, the room may be sold to other guests.
- A.
Guaranteed reservations
- B.
Accurate reservations
- C.
Confirmed reservations
- D.
Normal reservations
- E.
Regular reservations
Correct Answer
E. Regular reservationsExplanation
Regular reservations refer to the standard booking made by a guest at a hotel. These reservations do not have any special conditions or guarantees attached to them. In the given context, regular reservations do not have a guarantee to hold the room until a cut-off date and time. Therefore, if the guest does not arrive on time, the hotel may sell the room to other guests.Rate this question:
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- 11.
This __ maybe opened and handled by the Rooms Reservations Manager or whoever heads the Reservations Section.
- A.
Mail
- B.
Fax
- C.
Computer Terminal
- D.
Paper
- E.
Letter
Correct Answer
A. MailExplanation
The given correct answer is "mail". This means that the specific item mentioned in the question can be opened and handled by the Rooms Reservations Manager or whoever heads the Reservations Section.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Sep 02, 2024Quiz Edited by
ProProfs Editorial Team -
Jan 19, 2008Quiz Created by
Aoht
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