Trivia Quiz On Answering Client Questions!

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| By Jennylee2033

Jennylee2033

Community Contributor

Quizzes Created: 4 | Total Attempts: 1,147

Questions: 7 | Attempts: 208 | Updated: Mar 21, 2023

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Questions and Answers

1.

When responding to client questions you should insert links to videos and posts from the learning center.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Yes- As well as explaining how something works we should also include a link to give the client all of the information. People learn differently. Some are visual learners and some learn better by reading, so it's best to offer links and videos to support our answers.

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2.

It is not necessary to describe to a user how to find something on the site...they should just know.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
No - never assume a newbie knows how to navigate the site, therefore always provide details about where to go.

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3.

RACE is the acronym we use when creating answers for our clients. It stands for Radically Awesome Customer Exposure.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
No - Race stands for Radically Awesome Customer Experience

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4.

Writing 'let me know if you have any more questions' at the end of your message is suggested.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Yes- This leaves it open for the client to fell comfortable to come back and ask you more questions. Some clients feel like they don't want to bother their coach, but this invites them to come back.

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5.

If a client asks you about cashing out it's not really necessary to talk about how mature earnings work because that wasn't what they asked.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
No - How our funds mature is very much a part of how to work towards a cash-out and must be included in your answer because it's relevant information. If it is left out your client will not understand fully how to cash out.

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6.

Proper grammar is not necessary for client communications because Coaches do not represent FanBox.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
False - Coaches do represent FanBox and should always use correct grammar and not use slang or texting verbiage.

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7.

It's ok to use i or u in your replies to clients.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
No - texting/slang verbiage is not appropriate to use in client communications.

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Feb 10, 2013

Quiz Created by
Jennylee2033

Trivia Quiz On Answering Client Questions!

When responding to client questions you should insert links to videos and posts from the learning center.

It is not necessary to describe to a user how to find something on the site...they should just know.

RACE is the acronym we use when creating answers for our clients. It stands for Radically Awesome Customer Exposure.

Writing 'let me know if you have any more questions' at the end of your message is suggested.

If a client asks you about cashing out it's not really necessary to talk about how mature earnings work because that wasn't what they asked.

Proper grammar is not necessary for client communications because Coaches do not represent FanBox.

It's ok to use i or u in your replies to clients.