1.
Is Connexion Technologies is a Service Provider?
Correct Answer
B. False
Explanation
Connexion Technologies is not a service provider.
2.
Primecast, Beyond Communications, and Amenity Broadband are examples of what type of Service Provider?
Correct Answer
D. Dependent PCOs (Private Cable Operators)
Explanation
Primecast, Beyond Communications, and Amenity Broadband are examples of Dependent PCOs (Private Cable Operators). Dependent PCOs are service providers that rely on the infrastructure and facilities of a larger cable operator to deliver their services. They lease or rent the necessary equipment and network from the cable operator, allowing them to provide services such as internet, TV, and phone to customers. This arrangement allows the dependent PCOs to offer their services without having to build and maintain their own network infrastructure.
3.
Who is the Data Service Provider at Laguna Woods?
Correct Answer
C. West Coast Internet (WCI)
Explanation
West Coast Internet (WCI) is the Data Service Provider at Laguna Woods.
4.
Is it possible to "Flip" Service Providers at a Property?
Correct Answer
A. True
Explanation
It is possible to "flip" service providers at a property, meaning that the property owner or occupant can switch from one service provider to another. This could be done for various reasons, such as seeking better rates, improved service quality, or to take advantage of new offerings. Flipping service providers often involves cancelling the current service and signing up with a new provider.
5.
A Service Contract can only be signed with an HOA or COA but never a Developer.
Correct Answer
B. False
Explanation
This statement is false because a Service Contract can be signed with a Developer, as well as with an HOA (Homeowners Association) or COA (Condominium Owners Association). A Service Contract is a legally binding agreement between two parties that outlines the services to be provided and the terms and conditions of those services. Developers often enter into Service Contracts with contractors or service providers for various aspects of a development project, such as construction, landscaping, or maintenance. Therefore, it is incorrect to say that a Service Contract can only be signed with an HOA or COA and never a Developer.
6.
The Call Centers support Operations 24/7.
Correct Answer
A. True
Explanation
The statement implies that the Call Centers provide support services around the clock, 24 hours a day, 7 days a week. This means that customers can reach out for assistance at any time, regardless of the day or hour.
7.
Amenity Broadband is only associated with what type of Video Services.
Correct Answer
B. DirecTV
Explanation
Amenities Broadband is only associated with DirecTV. This means that DirecTV is the only type of video service that offers Amenities Broadband as a feature or service. DISH and FOVO are not associated with Amenities Broadband.
8.
You can absolutely always share the Bulk List Price with customers.
Correct Answer
B. False
Explanation
Sharing the Bulk List Price with customers is not always possible or recommended. The Bulk List Price is typically a discounted price offered to customers who purchase items in large quantities. However, sharing this price openly with all customers may lead to confusion, unfairness, or even loss of profit. It is more common and effective to negotiate bulk prices individually with customers based on their specific needs and purchasing power. Therefore, the statement is false.
9.
The Wholesale model is when the Primary Service Provider purchases video content in Bulk from a Video Supplier for the entire property but sells the content to the consumer individually at Service Provider chosen rates. Buy in Bulk, sell as Subscription.
Correct Answer
A. True
Explanation
The explanation for the given correct answer is that in the Wholesale model, the Primary Service Provider buys video content in bulk from a Video Supplier for the entire property. However, they sell the content to the consumer individually at rates chosen by the Service Provider. This means that the consumers can choose to pay for the content as a subscription rather than purchasing it all at once. Therefore, the statement is true as it accurately describes the Wholesale model.
10.
The Subscription model is when the Service Provider sells services at a Take Rate or A La Carte.
Correct Answer
A. True
Explanation
The subscription model refers to a business model where the service provider sells services at a take rate or a la carte. In this model, customers pay a recurring fee to access the services provided by the service provider. This allows customers to have continuous access to the services without the need for individual purchases every time. Therefore, the statement "The Subscription model is when the Service Provider sells services at a Take Rate or A La Carte" is true.
11.
The Bulk model is when a Service Provider signs a contract with the Development to provide a basic set of services.
Correct Answer
A. True
Explanation
The explanation for the given correct answer is that the Bulk model refers to a situation where a Service Provider and a Development sign a contract for the provision of a basic set of services. In this model, the Service Provider offers a standardized package of services to multiple clients, allowing for cost savings and efficiency. This is true because the statement accurately describes the concept of the Bulk model.
12.
Who is Connexion Technologies Founder and CEO?
Correct Answer
D. Glen Lang
Explanation
Glen Lang is the founder and CEO of Connexion Technologies.
13.
What does FTTH stand for?
Correct Answer
C. Fiber to the Home
Explanation
FTTH stands for Fiber to the Home. This term refers to the installation and use of optical fiber cables to provide high-speed internet access directly to residential homes. Unlike traditional internet connections that rely on copper cables, FTTH offers faster and more reliable internet speeds, making it ideal for households with multiple devices and heavy internet usage. By bringing the fiber optic cables directly to the home, FTTH eliminates the need for any additional equipment or infrastructure, resulting in a seamless and efficient internet connection for residential users.
14.
What is considered the "Triple Play"?
Choose all answers that apply
Correct Answer(s)
A. Data
B. Voice
C. Video
Explanation
The "Triple Play" refers to the provision of three essential services - data, voice, and video. These services are commonly offered by telecommunication companies and internet service providers. Data refers to the transmission and reception of digital information, voice refers to the ability to make phone calls, and video refers to the capability to stream or transmit visual content. By offering all three services, providers can offer customers a comprehensive and convenient package for their communication and entertainment needs.
15.
DBS stands for Direct Broadcast Satellite?
Correct Answer
A. True
Explanation
DBS does indeed stand for Direct Broadcast Satellite. This term refers to the transmission of satellite television signals directly to the viewer's location, without the need for intermediate distribution methods. This technology allows for a wide range of channels and programming options to be delivered to viewers across large geographical areas.
16.
How are services being delivered over a MFH2 delivery method?
Correct Answer
A. RF over existing existing/new Coaxial
Explanation
Services are being delivered over a MFH2 delivery method through RF (Radio Frequency) over existing or new Coaxial cables. This means that the services are transmitted using radio waves over the coaxial cables that are already in place or can be newly installed. This allows for the delivery of various services such as television, internet, and phone services.
17.
How are services being delivered over a MFH3 delivery method?
Correct Answer
B. IP over existing existing/new Coaxial and/or Cat5
Explanation
Services are being delivered over a MFH3 delivery method through the use of IP (Internet Protocol) over existing or new Coaxial and/or Cat5 cables. This means that the services are transmitted digitally using IP technology, allowing for the delivery of various services such as internet, television, and phone over the existing Coaxial and/or Cat5 infrastructure. This method provides flexibility and scalability as it can utilize both existing and new cables for the delivery of services.
18.
DirecTV Whole-Home DVR Service only requires SD STBs?
Correct Answer
B. False
Explanation
The statement is false because DirecTV Whole-Home DVR Service requires both SD (Standard Definition) and HD (High Definition) STBs (Set-Top Boxes). This service allows users to access and stream recorded content from any room in their home, but it requires compatible STBs in order to function properly. SD STBs alone would not be sufficient for this service.
19.
Does Primecast offer the DirecTV Whole-Home DVR Service at our MFH3 Properties?
Correct Answer
B. No
Explanation
The correct answer is "No" because the question asks if Primecast offers the DirecTV Whole-Home DVR Service at their MFH3 properties. Since the answer options are "Yes," "No," and "There is no such service," choosing "No" implies that Primecast does not offer this service at their MFH3 properties.
20.
A customer can go into a Vacation State as long as they have had at least 1 service active for 15 days?
Correct Answer
B. False
Explanation
A customer cannot go into a Vacation State as long as they have had at least 1 service active for 15 days. This means that even if they have had a service active for 15 days, they are not eligible to enter the Vacation State.