1.
How many Pins in a SATA cable?
Correct Answer
B. 7
Explanation
A SATA cable typically has 7 pins. These pins are used to connect the cable to the SATA port on a motherboard or a device such as a hard drive or an optical drive. The pins are responsible for transmitting data and power between the connected devices, allowing for data transfer and communication. Therefore, the correct answer is 7.
2.
Fill in the blanks?Holy cow, that _______ __________stole my login details! I just handed them over because I thought he was a BT Repair Man but he was infact a god smited _______ __________ !
Correct Answer
B. Social Engineer
Explanation
The person who stole the login details is referred to as a "Social Engineer." This term is commonly used to describe individuals who use manipulation and deception to gain unauthorized access to sensitive information. In this scenario, the person pretended to be a BT Repair Man to deceive the individual into handing over their login details. However, they were actually a "Social Engineer" who exploited their trust and tricked them into revealing their information.
3.
What does a printer do?
Correct Answer
A. Print
Explanation
A printer is a device that transfers digital information into a physical format, typically on paper, by producing text or images. It is used to create hard copies of documents, photos, or other digital content. The process involves the printer receiving data from a computer or other device and applying ink or toner onto the paper to reproduce the digital content accurately. Printing is a common function in offices, schools, and homes for various purposes, such as creating reports, flyers, or photographs.
4.
What image can be seen at the top of Page 91 of the IT Essentials: PC Hardware and Software Companion Guide Book?
Correct Answer
B. Rear of a PC Tower
Explanation
The correct answer is "Rear of a PC Tower." This suggests that the image at the top of Page 91 of the IT Essentials: PC Hardware and Software Companion Guide Book is a picture of the backside of a computer tower.
5.
You are sitting at a helpdesk. This is your job. You get a talkative customer who keeps talking about everything except the problem he called about, what do?
Correct Answer
B. Politely interrupt and ask them to clarify their problem
Explanation
The correct answer is to politely interrupt and ask the customer to clarify their problem. This is the most effective way to address the issue at hand and ensure that the customer's problem is understood and resolved in a timely manner. By politely interrupting and redirecting the conversation towards the problem, the helpdesk representative can gather the necessary information and provide appropriate assistance.
6.
A man walks up to you in the street and asks if you would like for him to insert his Thumb Stick into your IEEE 1394b interface. What is he reffering to?
Correct Answer
B. You FireWire interface
Explanation
The man is referring to inserting his Thumb Stick into your FireWire interface. FireWire, also known as IEEE 1394, is a high-speed interface commonly used for connecting devices such as cameras, external hard drives, and audio interfaces to a computer. The term "Thumb Stick" is likely referring to a USB flash drive or a similar storage device that can be inserted into the FireWire interface for data transfer.
7.
How much data approx - in Gigabytes - can be stored on a doube-sided DVD.
Correct Answer
B. 8.75
Explanation
A double-sided DVD can store approximately 8.75 gigabytes of data.
8.
What should you wear whilst part of your body is inside your beloved computer's insides, to protect it from harm.
Correct Answer
A. Anti-static Wrist Strap
Explanation
When working inside a computer, it is important to protect the components from static electricity, which can cause damage. An anti-static wrist strap is designed to ground the person and prevent the buildup of static electricity, ensuring that any static charges are safely discharged. This helps to protect the delicate electronic components inside the computer from being damaged by static electricity. Wearing a wrist strap while working inside the computer is therefore the most appropriate choice to protect it from harm.
9.
See this sign, what does it mean?
Correct Answer
D. Risk of electric shock
Explanation
The correct answer is "Risk of electric shock". This sign indicates that there is a potential danger of getting an electric shock in the area. It warns people to be cautious and take necessary precautions to avoid any harm or injury caused by electrical currents.
10.
Where would you place your Work Laptop, full of RAF battle-plans, if you where going to be away from your place of work for a week?
Correct Answer
C. In a specialst security cage designed to house my laptop
Explanation
Placing the work laptop in a specialist security cage designed to house the laptop ensures that it is stored in a secure and protected environment. This reduces the risk of theft or unauthorized access to the sensitive RAF battle-plans. The other options, such as leaving it on a train or in a car in full view, would expose the laptop to potential theft or unauthorized access. Placing it in a lead-lined safe 50 feet under the place of work may provide physical protection, but it does not guarantee security against other risks. Wearing it like a hat is not a practical or secure option.
11.
You are working on a helpdesk, this is still your job. An irrate customer calls you, complaining that they have just been on the line to another technician who they claim has been rude to them. You know the other technician personally and know he can be a bit of a rude person at times.What do?
Correct Answer
E. Listen carefully to what the customer has to say, apologize on the other technician's behalf and attempt to help the customer with their problem.
Explanation
The correct answer is to listen carefully to what the customer has to say, apologize on the other technician's behalf, and attempt to help the customer with their problem. This response shows professionalism and empathy towards the customer's complaint. It acknowledges the customer's frustration and takes responsibility for the other technician's behavior. By attempting to help the customer with their problem, it demonstrates a commitment to providing good customer service and resolving the issue at hand.
12.
What is a "Worm"?
Correct Answer
C. A self-replicating program - sometimes intended for good - that does not attach itself to any existing programs.
Explanation
A "Worm" is a self-replicating program that can spread to other computers without attaching itself to any existing programs. Unlike viruses, worms do not require a host file to propagate. They can replicate themselves and spread independently, often through network connections. While worms can be used for malicious purposes, they can also be designed for beneficial reasons, such as gathering information or patching vulnerabilities in computer systems.
13.
What does SATA stand for?
Correct Answer
B. Serial Advanced Technology Attachment
Explanation
SATA stands for Serial Advanced Technology Attachment. It is a computer bus interface used to connect storage devices such as hard drives and solid-state drives to a computer's motherboard. The SATA interface replaced the older IDE (Integrated Drive Electronics) interface and offers faster data transfer rates and improved performance.
14.
Who is the most awesome and charismatic guy, ever?
Correct Answer(s)
A. Veasey
B. Veasey
C. Veasey
D. Veasey
E. Veasey
15.
What is Dot-Matrix?
Correct Answer
D. A type of impact printer
Explanation
Dot-matrix is a type of impact printer. This type of printer uses a matrix of small pins to strike an ink ribbon, transferring ink onto paper and forming characters or images. Dot-matrix printers are known for their ability to create multiple copies of a document through the use of carbon paper. They were widely used in the past for their durability and ability to print on multipart forms, but have been largely replaced by more advanced printing technologies such as inkjet and laser printers.
16.
What is IE
Correct Answer(s)
A. Microsoft's series of grapHical internet browsers.
B. A plague to all humanity, a program that Todd battles bravely day after day.... struggling awesomly against Microsoft's closed-source monopoly.
Explanation
The correct answer is "Microsoft's series of graphical internet browsers." This is because the question is asking for the definition of IE, which stands for Internet Explorer, a web browser developed by Microsoft. The other options provided are not relevant to the definition of IE.
17.
What is the Internet?
Correct Answer
A. A global Wide-Area-network
Explanation
The correct answer is "A global Wide-Area-network". This answer accurately describes the Internet as a worldwide network that connects computers and other devices, allowing them to communicate and share information. It highlights the global nature of the Internet and its ability to connect users across different geographic locations.
18.
Who's awesome?
Correct Answer(s)
A. You're Awesome
B. I'm Awesome
C. Veasey is Awesome
D. The guy who invented coca-cola
Explanation
The correct answer includes all the options provided in the question. It states that "You're Awesome", "I'm Awesome", "Veasey is Awesome", and "The guy who invented coca-cola" are all awesome. It does not mention "Bailiffs", so it is not included in the correct answer.