This quiz assesses knowledge in business communication, focusing on interpersonal skills, appropriate technology use, and verbal clarity in professional settings.
I'm so frustrated. I keep gettin' a busy signal when I call Mr. Owens.
Thank goodness Febuary is short, because it sure is gray and damp.
The stastistics clearly indicate that our sales strategy is working.
The realitor called to say she's set up three appointments for house tours
Rate this question:
This sentence is incorrect.
This sentence is correct.
Option 3
Option 4
Rate this question:
A. by
B. with
Option 3
Option 4
Rate this question:
Customers routinely take advantage of such service providers.
Customers become emotional, trying to get some sympathy out of the service provider.
Customers get discouraged by the lack of attentiveness and go elsewhere.
Customers appreciate that type of service and are more likely to behave in a similar manner.
Rate this question:
"I'm sorry about that, sir. Let me see what you should have received and I can correct the order for you right away."
"Oh, I'm sorry, that must have happened during the night shift. I can fix that for you."
"Well, I didn't take your original order, but I can place a new order for you."
"Oh, one of the trainees probably input the order incorrectly. Sorry about that."
Rate this question:
Mo-ti-vat-ed
Mo-tivat-ed
Moti-vat-ed
Moti-vated
Rate this question:
Affect
Effect
Option 3
Option 4
Rate this question:
The fancier a web site, the better the impression it will make on site visitors.
Customer inquiries that come from site visitors need not be answered because they are probably just from casual web browsers.
The customer service a company provides on the Internet should be just as courteous, professional, and prompt as other modes of customer service.
Providing live information on a web site is more trouble than it is worth.
Rate this question:
You should learn your customers' first names only; it's more friendly.
Address customers by surname unless a customer invites you to use his or her first name.
You deal with so many customers during the day that it's only confusing to try to remember anyone's name.
Don't address customers by name; they feel it is a violation of their privacy.
Rate this question:
A secretary behind a big glass window occasionally smiles out upon the waiting customers.
Employees bustle through a front office; they assume waiting customers have been greeted by the receptionist, even though she is not at her desk at the moment.
A woman behind a desk nods at people who come up to her desk while she talks on the phone, then motions for them to be seated in a chair on the other side of the room.
A receptionist just inside the door greets everyone who enters, even though she is busy with work at her desk.
Rate this question:
Improve decision making
Arrive on time
Be an active participant
All of the above are guidelines
Rate this question:
The newspaper printed John's off-the-cuff comments.
The newspaper printed John's off the cuff comments.
Option 3
Option 4
Rate this question:
"Although you express yourself well, she said, you should proofread more carefully."
He said, "This dictionary is out of date."
How would you like to make a presentation next week? the supervisor asked.
Rafael said "that he planned to schedule a planning committee meeting soon."
Rate this question:
Impromptu
Textual presentation
Both impromptu and textual presentation
None of the above are correct
Rate this question:
"Although you express yourself well, she said, you should proofread more carefully."
He said, "This dictionary is out of date."
How would you like to make a presentation next week? the supervisor asked.
Rafael said "that he planned to schedule a planning committee meeting soon."
Rate this question:
Carrie's garden has all native plants and the birds and insects flock to it.
Carrie's garden has all native plants, and the birds and insects flock to it.
Carrie's garden, has all native plants, and the birds and insects flock to it.
Carrie's garden has all native plants, and the birds, and insects flock to it.
Rate this question:
Fifty five e-mail messages were waiting for me about the delayed shipment.
Fifty-five e-mail messages were waiting for me about the delayed shipment.
Option 3
Option 4
Rate this question:
Precede
Proceed
Option 3
Option 4
Rate this question:
A #10 envelope
Just a few pieces
3 boxes of pens
5 containers of paperclips
Rate this question:
Only men's behavior
A supervisor who asks an employee to complete an application for employment
A hostile environment or quid pro quo situation
Only women's behavior
Rate this question:
"I didn't see an actual alien D' Wayne said, "but Shawn did."
Mrs. Appleby reports "that she is taking a leave of absence."
Did she say, "May I go."
She said, "He said, 'Hurry up.'"
Little feedback
Verbal feedback
Too much feedback
Nonverbal feedback
Rate this question:
Capitol
Capital
Option 3
Option 4
Rate this question:
Indefinite pronouns have definite reference to people
It excludes women
Sensitive communicators discriminate against men
Sexist or other gender-biased pronouns are acceptable
Rate this question:
The people who work at the dry cleaning establishment next door
The truck drivers for the wholesale florist, from which the shop gets its flowers
The woman who wants to put a poster in the window about a charity craft sale
The man who orders flowers for his mother on Mother's Day
Rate this question:
Vocal qualities, nonverbal symbols, and visual aids
Dress, visual aids, and nonverbal symbols
Nonverbal symbols, statistics, and vocal qualities
Statistics, nonverbal symbols, and dress
Rate this question:
Simple sentence
Compound sentence
Complex sentence
Option 4
Rate this question:
Cannot be late even for an 8:00 a.m. meeting
Need to pay attention to where they will sit
Need to see an agenda for all meetings
All of the above are important for participants of meetings
Rate this question:
One
Two
Three
Four
Rate this question:
Welcome discussions of work schedules
Situations pertinent only to employees, not visitors
Men instead of from women
Comments or jokes
Rate this question:
Simple sentence
Compound sentence
Complex sentence
Option 4
Rate this question:
This sentence has incorrect grammar.
This sentence has correct grammar.
Option 3
Option 4
Rate this question:
Legal message
Informal message
Formal message
Downward message
Rate this question:
Tell the customer what you think and indicate that that's the best you can do.
Tell the customer you don't know, but will find out and contact him or her later.
Make up an answer and sound knowledgeable to reassure the customer.
Rate this question:
Eric informed Jason about the policy changes, but he doesn't like the changes.
Abraham Lincoln wrote the Gettysburg Address while traveling to Gettysburg on the back of an envelope.
During a trip to the Boston office, the auditor will review the financial reports.
While reviewing the corporate report, a few discrepancies were found.
Rate this question:
This sentence has incorrect punctuation.
This sentence has correct punctuation.
Option 3
Option 4
Rate this question:
This sentence has incorrect grammar.
This sentence has correct grammar.
Option 3
Option 4
Rate this question:
Option 1
Option 2
Option 3
Option 4
As if, with
As if, at
Like, at
Like with
Rate this question:
Ensure
Insure
Assure
Essure
Rate this question:
Telephone communication
Communication in print
Communication by e-mail
One-on-one communication
Rate this question:
Anecdotes
Statistics
Summaries
All of the above are common attention-getting techniques
Rate this question:
The person who initiated the conversation states his purpose.
The parties greet each other.
One person makes a signal that the conversation is nearing an end.
The parties conduct business.
Rate this question:
Stationairy
Stationery
Stationiry
Stationary
Rate this question:
This sentence has incorrect grammar.
This sentence has correct grammar.
A researcher calls a colleague from the study area in the library to ask if he needs anything.
An electrician keeps his cellular phone with him at all times and takes all calls. It is not unusual for him to finish a sentence with his current customer while he holds the phone up to answer a call.
Rate this question:
Politics is an important consideration
Office titles are insignificant at a meeting
Age, gender, and profession are not as important as often thought
The company will have workers who will know more or less than you do so you will lose credibility
Rate this question:
Abstract
Executive summary
PowerPoint® presentation
Summary paragraph
Rate this question:
Option 1
Option 2
Option 3
Option 4
Quiz Review Timeline (Updated): Apr 17, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
Quiz On Business Communication
The "Business Communication Quiz" is designed to test your knowledge and understanding of effective communication practices in a professional setting. This quiz covers...
Questions:
29 |
Attempts:
4655 |
Last updated:
Sep 18, 2024
|
Online Quiz On Business Communication Using Computers(22009)
Do you know much about Business communication ?
...
Questions:
25 |
Attempts:
195 |
Last updated:
Feb 15, 2023
|
Business Communication C1 Level Test Part- V
The 'Business Communication C1 Level Test Part-V' assesses advanced skills in business communication, focusing on oral presentation nuances like voice pitch, imagery, and...
Questions:
10 |
Attempts:
221 |
Last updated:
Feb 15, 2023
|
Fundamentals Of Business Communication Quiz Part- VI
Explore key aspects of business communication through this quiz, focusing on persuasive messages, sales letters, and collection messages. Understand effective strategies for...
Questions:
10 |
Attempts:
189 |
Last updated:
Feb 15, 2023
|
Fundamentals Of Business Communication Quiz Part- V
Explore key strategies in business communication with the 'Fundamentals Of Business Communication Quiz Part- V'. This quiz assesses understanding of the indirect plan in...
Questions:
10 |
Attempts:
261 |
Last updated:
Feb 15, 2023
|
Fundamentals Of Business Communication Quiz Part- IV
Explore the essentials of business communication in this quiz, focusing on message receiver analysis, message development processes, and effective organizational plans for...
Questions:
10 |
Attempts:
405 |
Last updated:
Feb 15, 2023
|
Wait!
Here's an interesting quiz for you.