1.
The totality of characteristics of an entity that bear on its ability to
satisfy stated or implied needs
Correct Answer
C. Quality
Explanation
Quality refers to the overall characteristics of an entity that determine its ability to meet stated or implied needs. It encompasses various aspects such as reliability, durability, performance, and customer satisfaction. A product or service is considered to have high quality when it consistently meets or exceeds customer expectations. Therefore, quality is the most suitable answer in this context as it directly relates to the ability of an entity to satisfy needs.
2.
The project’s processes and products meet written specifications
Correct Answer
B. Conformance To Requirements
Explanation
The correct answer is "Conformance To Requirements". This means that the project's processes and products are in compliance with the written specifications. In other words, they meet the specified requirements and standards. This is an important aspect of quality assurance, as it ensures that the project is delivering what was promised and expected. By adhering to the specifications, the project can achieve the desired outcomes and meet the needs of stakeholders.
3.
A product can be used as it was intended
Correct Answer
B. Fitness For Use
Explanation
Fitness For Use refers to the extent to which a product can be used for its intended purpose. It means that the product meets the requirements and expectations of the user and performs its functions effectively and efficiently. In this context, the correct answer suggests that the product can indeed be used as it was intended, indicating that it meets the necessary standards and specifications to fulfill its purpose.
4.
Ensures that the project will satisfy the needs for which it was undertaken.
Correct Answer
A. Project Quality Management
Explanation
Project Quality Management is the correct answer because it encompasses all the processes and activities needed to ensure that the project will satisfy the needs for which it was undertaken. It involves defining quality standards, determining quality objectives, and implementing quality control measures to ensure that the project deliverables meet the required specifications and expectations. By effectively managing project quality, organizations can ensure that the final product or service is fit for use and meets the needs and expectations of the stakeholders.
5.
Identifying which quality standards are relevant to the project and how to satisfy those standards
Correct Answer
C. Planning Quality
Explanation
Planning Quality involves identifying which quality standards are relevant to the project and how to satisfy those standards. This process includes determining the quality objectives, defining the quality metrics, and developing a quality management plan. It is the initial step in ensuring that the project meets the required quality standards. Performing Quality Control, on the other hand, involves monitoring and controlling the project's quality activities to ensure that they are being implemented correctly. Performing Quality Assurance involves auditing the quality requirements and the results from quality control activities to ensure that the project is meeting the desired quality standards.
6.
Periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality
standards
Correct Answer
C. Performing Quality Assurance
Explanation
Performing Quality Assurance involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards. This process involves reviewing the project activities, deliverables, and processes to identify any deviations from the quality standards and taking corrective actions as necessary. It focuses on preventing defects and ensuring that the project meets the customer's requirements. Performing Quality Assurance is different from Performing Quality Control, which involves monitoring specific project results to determine if they comply with the quality standards. Planning Quality, on the other hand, involves identifying the quality requirements and standards for the project and determining how to achieve them.
7.
Monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways
to improve overall quality
Correct Answer
B. Performing Quality Control
Explanation
Performing Quality Control involves monitoring specific project results to ensure that they comply with the relevant quality standards. It focuses on identifying any defects or issues in the deliverables and taking corrective actions to address them. This process helps in maintaining the desired level of quality and preventing any deviations from the established standards. It is different from Quality Assurance, which focuses on proactively planning and implementing quality management processes, and from Planning Quality, which involves developing a quality management plan for the project.
8.
The ability to anticipate situations and prepare actions that bring
about the desired outcome
Correct Answer
B. Quality Planning
Explanation
Quality planning refers to the process of determining the quality objectives and requirements for a project or product and developing a plan to achieve them. It involves anticipating potential situations and preparing actions that will ensure the desired outcome in terms of quality. By proactively identifying potential issues and developing strategies to address them, quality planning helps to minimize risks and ensure that the final product or project meets the desired quality standards.
9.
A quality planning technique that helps identify which variables have the most influence on the overall outcome of a process
Correct Answer
A. Design of Experiments
Explanation
Design of Experiments is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process. It involves systematically varying the input variables and measuring the corresponding output variables to determine the cause-and-effect relationships. By conducting experiments and analyzing the results, organizations can identify the key factors that significantly impact the process outcome and optimize them to improve overall quality and efficiency. This technique allows for a more targeted and efficient approach to quality planning by focusing on the most influential variables.
10.
The degree to which a system performs its intended function
Correct Answer
C. Functionality
Explanation
Functionality refers to the degree to which a system is able to perform its intended function or purpose. It focuses on the capabilities and features of the system that enable it to meet the needs and requirements of the users. In other words, functionality is about how well the system can perform the tasks it is designed for, and how effectively it can deliver the desired outcomes. Performance, on the other hand, is more about the system's efficiency, speed, and reliability in executing those tasks. Design of Experiments, on the other hand, is a statistical method used to analyze and optimize the performance of a system.
11.
The system’s special characteristics that appeal to users
Correct Answer
A. Features
Explanation
The system's special characteristics that appeal to users are referred to as features. Features are specific functionalities or capabilities of the system that provide value to the users. These can include things like ease of use, customization options, integration with other tools, advanced functionalities, and unique selling points. Users are attracted to systems that offer a wide range of useful features that cater to their specific needs and enhance their overall experience.
12.
The screens and reports the system generates
Correct Answer
B. System Outputs
Explanation
The correct answer is "System Outputs." The screens and reports that the system generates are considered as system outputs. These outputs are the result of the system's functionality and play a crucial role in providing information and data to the users. The reliability of the system outputs is important as it ensures that the information generated is accurate and consistent.
13.
Addresses how well a product or service performs the customer’s intended
use
Correct Answer
C. Performance
Explanation
Performance refers to how well a product or service performs the customer's intended use. It evaluates the effectiveness and efficiency of the product or service in meeting the customer's needs and expectations. This includes factors such as speed, accuracy, durability, and overall quality. A high-performance product or service is reliable, functions well, and consistently delivers the desired outcomes to the customer.
14.
The ability of a product or service to perform as expected under normal
conditions
Correct Answer
B. Reliability
Explanation
Reliability refers to the ability of a product or service to consistently perform as expected under normal conditions. It ensures that the product or service functions properly and consistently without any failures or breakdowns. Reliability is an important factor in determining the quality and trustworthiness of a product or service. It is crucial for customers to have confidence in the reliability of a product or service before making a purchase or using it.
15.
Addresses the ease of performing maintenance on a product
Correct Answer
C. Maintainability
Explanation
Maintainability refers to the ease with which maintenance tasks can be performed on a product. It addresses the ability to quickly and effectively repair, replace, or update components of a product, ensuring that it remains in good working condition. This includes factors such as the availability of spare parts, clear documentation for troubleshooting and repairs, and the simplicity of the overall maintenance process. By prioritizing maintainability, a product can be more easily and cost-effectively maintained, reducing downtime and improving overall quality.
16.
Includes all of the activities related to satisfying the relevant
quality standards for a project
Correct Answer
B. Quality Assurance
Explanation
Quality Assurance refers to all of the activities related to satisfying the relevant quality standards for a project. This includes the processes and procedures put in place to ensure that the project meets the desired level of quality. Quality Assurance involves planning, implementing, and evaluating quality control measures to prevent defects and ensure that the project meets the specified requirements. It focuses on preventing issues rather than detecting and fixing them, and it aims to improve the overall quality of the project.
17.
Generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or
products within or outside the performing organization.
Correct Answer
A. Benchmarking
Explanation
Benchmarking is the correct answer because it involves comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization. This process allows for the identification of areas that need improvement and the adoption of best practices from other successful projects or products. By benchmarking, organizations can gain insights and ideas for quality improvements and strive to achieve higher levels of performance and quality.
18.
A structured review of specific quality management activities that help
identify lessons learned that could improve performance on current or future
products.
Correct Answer
A. Quality Audit
Explanation
A quality audit is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future products. It involves examining processes, procedures, and documentation to ensure that quality standards are being met. By conducting a quality audit, organizations can identify areas of improvement, address any non-compliance issues, and implement corrective actions to enhance overall quality and performance.
19.
A goal to improve quality
Correct Answer
B. Quality Control
Explanation
Quality control refers to the process of monitoring and inspecting products or services to ensure that they meet the required standards and specifications. It involves activities such as testing, measuring, and analyzing the product or service to identify any defects or deviations from the desired quality. By implementing quality control measures, organizations can identify and rectify any issues before the products or services reach the customers, thereby improving the overall quality and customer satisfaction.
20.
Determines if the products or services produced as part of the project will be accepted or rejected
Correct Answer
A. Acceptance Decisions
Explanation
This answer suggests that the term "Acceptance Decisions" refers to the process of determining whether the products or services produced as part of a project will be accepted or rejected. This could involve evaluating the quality, functionality, or compliance of the deliverables with the project requirements or specifications. The acceptance decisions are crucial in determining the success or failure of the project and may lead to rework or adjustments in the project if the products or services are rejected.