Iw CSR Order Taking Quiz

An order refers to a request placed by a customer for a product or service that is pending and can still be modified. On the other hand, an invoice indicates that the product has already been processed and was either picked up in a retail store or shipped to the customer. The invoice signifies that the transaction has been completed and payment is due.

Before taking an order, it is important to check if the customer has a profile. This is necessary because having a customer profile allows the business to have information about the customer's preferences, previous orders, and any special requirements or notes. By checking the customer's profile, the business can provide personalized service, make recommendations based on their previous orders, and ensure a smooth and efficient ordering process.

The statement is true because if a customer wants to pay using COD (Cash on Delivery), the UPS driver will only accept payment in the form of a money order or a certified bank check. This means that the customer cannot pay with cash, credit card, or any other form of payment.

The CA Standard Rate tax is applied any time a package is shipped within CA. This means that regardless of the customer's billing information or whether the package is being shipped outside of CA, the tax will still be applied as long as the shipment is within CA.

The correct answer is "An email will be sent to whoever created the order when back ordered items come in stock." This means that when items that were previously out of stock become available again, the person who placed the order will receive an email notification informing them of the stock availability.

The extra handling cost for using COD (Cash on Delivery) is $7.50.

Clicking 'Hold Order' will cause the order to be held indefinitely until the Hold Order option is manually deselected. This means that regardless of any other factors such as back ordered items or PayPal payments, the order will remain on hold until specifically released.

The correct answer is "Hit (⌘ T)". This is because hitting the command key and the letter T on a Mac keyboard is a shortcut to open a new tab in most web browsers. This suggests that tracking for an order can be found by opening a new tab and navigating to the appropriate website or tracking page.

NOTE! At this time the No BO Freight feature does not work in sales maker so it's best to split back ordered items on own order if charging shipping

The reason UPS Ground is $7.50 when the order is over $50 is because there is an oversized/ship alone item on the order. These items require special handling and may incur additional shipping charges, even if the overall order qualifies for free shipping.

Note: If done over phone have either a manager or Stew check order before processing.

The correct answer is Both B and C. This means that there are no shipping options available on this order because the customer's address was not entered, and also because the product was discounted prior to selecting shipping.