1.
Communication is the process of
Correct Answer
C. Transferring understanding and meaning
Explanation
Communication is the process of transferring understanding and meaning. It involves the exchange of information, ideas, thoughts, and emotions between individuals or groups. Through communication, people can convey their thoughts and feelings, share knowledge, and establish connections. It goes beyond simply telling people what to do or sending written messages like memos, emails, and notices. Communication encompasses verbal and nonverbal signals, allowing for the effective transmission and reception of messages.
2.
What is the first step in the communication process?
Correct Answer
B. Encoding
Explanation
The first step in the communication process is encoding. Encoding refers to the process of converting information into a format that can be easily understood by the receiver. It involves selecting the appropriate words, symbols, or gestures to convey the intended message. Without encoding, the sender would not be able to effectively transmit their message to the receiver.
3.
According to the Heresy and Blanchard model (situational management) , a Selling style of leadership involves:
Correct Answer
C. The leader provides directive and supportive behaviour
Explanation
According to the Heresy and Blanchard model, a Selling style of leadership involves the leader providing directive and supportive behavior. This means that the leader takes an active role in defining tasks and telling people what to do, while also offering support and guidance to the team. The leader provides clear direction and instructions, but also offers assistance and encouragement to help the team achieve their goals. This style of leadership is often used when the team has the ability to perform the tasks but may need some guidance or support along the way.
4.
According to the management grid, the country club style of management is:
Correct Answer
C. By thoughtful attention to the needs of people an organisation creates a friendly and comfertable atmospHere and work tempo
Explanation
The correct answer is "by thoughtful attention to the needs of people an organization creates a friendly and comfortable atmosphere and work tempo." This answer aligns with the country club style of management, which focuses on creating a positive work environment by prioritizing the needs and well-being of employees. This approach emphasizes building strong relationships, promoting teamwork, and maintaining a supportive atmosphere to enhance employee morale and satisfaction.
5.
Which of the following is not true for a leader
Correct Answer
D. They must have formal authority
Explanation
A leader is not necessarily required to have formal authority in order to be effective. While formal authority can be helpful in certain situations, true leadership is not solely dependent on holding a formal position of power. A leader can emerge from any level of an organization or community, and their influence is often based on their ability to inspire and motivate others, rather than their formal title or position. Therefore, it is not true that a leader must have formal authority.
6.
According to behavioural theroies of leadership a laissez faire leader is a leader who:
Correct Answer
C. Tends to give the group complete freedom to make decisions and complete work however they want to
Explanation
A laissez faire leader is a leader who tends to give the group complete freedom to make decisions and complete work however they want to. This leadership style is characterized by a hands-off approach, where the leader provides minimal guidance and allows the team members to take full control of their tasks and decision-making processes. This style can be effective when the team members are highly skilled and self-motivated, as it promotes autonomy and creativity. However, it may not be suitable in situations where clear direction and guidance are needed or when team members lack the necessary skills and experience.
7.
A visionary leader is one who
Correct Answer
A. Has the ability to create and articulate a realistic and credible picture of the future for an organisation
Explanation
A visionary leader is someone who has the ability to envision and communicate a clear and believable vision of the future for their organization. This means they can create a realistic and credible picture of what the organization can achieve and where it is headed. By effectively articulating this vision, the leader can inspire and motivate their followers to work towards the established goals and objectives. They possess self-confidence, strong convictions, and are often unconventional in their approach, which helps them drive innovation and change within the organization.
8.
Delegation is?
Correct Answer
C. Assigning authority and responsibility to a team member to carry out specific activities
Explanation
Delegation is the act of assigning authority and responsibility to a team member to carry out specific activities. This means that a manager entrusts certain tasks or projects to their subordinates, giving them the power to make decisions and take action. Delegation helps distribute workload, develop employees' skills and abilities, and promote a sense of ownership and accountability within the team. By assigning authority and responsibility, managers can focus on more strategic tasks while empowering their team members to contribute effectively to the organization's goals.
9.
When delegating tasks a manager should
Correct Answer
D. All of the above
Explanation
When delegating tasks, a manager should clarify the assignment to ensure that the person understands what is expected of them. Informing others that delegation has occurred is important to avoid confusion and ensure that everyone is aware of the new responsibilities. Additionally, establishing feedback controls allows the manager to monitor progress and provide guidance if needed. Therefore, all of the mentioned actions are necessary for effective delegation.
10.
When a manager delegates their authority they should NOT take which of the following into consideration
Correct Answer
C. The risk that the subordinate may outperform the manager
Explanation
When a manager delegates their authority, they should consider the skill level of the subordinate, the complexity of the task, and the willingness of the subordinate to take on the task. However, they should not take into consideration the risk that the subordinate may outperform the manager. This is because delegating tasks and authority is meant to empower subordinates and allow them to grow and develop their skills. If the subordinate outperforms the manager, it should be seen as a positive outcome rather than a risk.