Mystery Shopper Ja Traning Program
Do you know enough about Mystery Shopping or still need to cover a lot of ground? Take this quiz to see how acquainted you are with Mystery Shopping/ Market Research.
- 1.
What are the types of MysteryShopping ?
- A.
Audio & video,telephone,online and face to face.
- B.
Online, at home, telephone and video.
- C.
Desk research, online , video and telephone.
- D.
All the above
Correct Answer
A. Audio & video,telepHone,online and face to face.Explanation
Primary research is any type of research that you go out and collect yourself. Examples include surveys, interviews, observations, and ethnographic research. A good researcher knows how to use both primary and secondary sources in their writing and to integrate them cohesively.Rate this question:
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- 2.
What are the Technical Principles of Mystery Shopping ?
- A.
Doing field research, doing secondary research
- B.
Research about different desk sizes
- C.
True, Correct and honest
- D.
Doing primary research
Correct Answer
C. True, Correct and honestExplanation
Secondary research (also known as desk research) involves the summary, collation and/or synthesis of existing research rather than primary research, in which data are collected from, for example, research subjects or experiments.Rate this question:
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- 3.
What is the purpose of carrying out Mystery Shopping?
- A.
To find out customers' expectations
- B.
To provide Research information.
- C.
To expose customers to new products
- D.
To sell new products directly to customers
Correct Answer
B. To provide Research information. -
- 4.
When should you disclose that you are a Field Agent.
- A.
Never
- B.
When making a purchase.
- C.
At the end of a Mystery Shop.
- D.
Anytime. The timing of market research is not important.
Correct Answer
A. Never -
- 5.
What are some guidelines for conducting assignments?
- A.
Visit the correct location.
- B.
Pay attention to employees
- C.
Confidentiality.
- D.
All of the above.
Correct Answer
D. All of the above. -
- 6.
What are some examples of Telephone Mystery Shopping? select all that applies below.
- A.
Staff members should not be identified.
- B.
Taped-recored conversations should not be provided to the client organization.
- C.
Mystery Shoppers should be made aware that their identification could be revealed if the telephone receiver had caller ID.
- D.
The time taken with a staff or employee member should be a normal transaction in the relevant market.
- E.
None of the above
Correct Answer(s)
A. Staff members should not be identified.
B. Taped-recored conversations should not be provided to the client organization.
C. Mystery Shoppers should be made aware that their identification could be revealed if the telepHone receiver had caller ID.
D. The time taken with a staff or employee member should be a normal transaction in the relevant market. -
- 7.
What is the definition of Mystery Shopping ?
- A.
The use of individuals trained/briefed to experience and measure compliance or any customer service process, by acting as a potential Customer.
- B.
The system of finding the correct answers to our objectives
- C.
Market Intelligence
- D.
All of the above
- E.
None of the above
Correct Answer
A. The use of individuals trained/briefed to experience and measure compliance or any customer service process, by acting as a potential Customer.Explanation
Market research is the action or activity of gathering information about consumers' needs and preferences.Rate this question:
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- 8.
When doing a mystery shop, if a purchase is made a field agent should receive
- A.
A full refund upon submission of receipt.
- B.
Negotiate the price they are willing to get payed.
- C.
No payment
- D.
All of the above.
- E.
None of the above.
Correct Answer
A. A full refund upon submission of receipt. -
- 9.
Who Is a Field Agent
- A.
Understand different items to be displayed at Point of Sale
- B.
An individual research agency, organization, department or division which carries out or act as a consultant on a mystery shopping project.
- C.
Develop new products and price structure to evaluate how your product can perform better against competitors
- D.
All of the above.
- E.
None of the above.
Correct Answer
B. An individual research agency, organization, department or division which carries out or act as a consultant on a mystery shopping project. -
- 10.
What are the qualities of a good Mystery shopper ?
- A.
Understand different items to be displayed at Point of Sale
- B.
Estimate of market potential and make predictions about future environmental conditions
- C.
Develop new products and price structure to evaluate how your product can perform better against competitors
- D.
Accuracy, Reliability, Anonymity and Review
- E.
All the above
Correct Answer
D. Accuracy, Reliability, Anonymity and Review -
- 11.
What are some professional responsibilities of a Mystery Shopper/ Field Agent ?
- A.
Field Agents must not make false claims about their skills and experience or about those of their organizations.
- B.
Field Agents must ensure the security of all research records in their possession.
- C.
Field Agents must not weather knowingly or negligently act in any way, which could bring discredit on the marketing research profession or lead to a loss of public confidence in it.
- D.
All of the above
Correct Answer
D. All of the above -
- 12.
Can you share information with your friend about a Mystery Shop ?
- A.
True
- B.
False
Correct Answer
B. False -
- 13.
Do Mystery Shoppers work independently ?
- A.
True
- B.
False
Correct Answer
A. True -
- 14.
Is Confidentiality a must when Mystery Shopping ?
- A.
True
- B.
False
Correct Answer
A. True -
- 15.
After a Field agent perform a mystery shop can they give their personal opinion in their final report ?
- A.
True
- B.
False
Correct Answer
B. False -
- 16.
Mystery Shopping is also often used to determine exclusively objective facts such as:
- A.
Proper placement of point of purchase materials, store traffic patterns.
- B.
Consumer product placement
- C.
Price Checks
- D.
All the Above
Correct Answer
D. All the Above -
- 17.
Mystery Shopper Online requires assignments to entered online within 24 hours ?
- A.
True
- B.
False
Correct Answer
A. True -
- 18.
As per terms of becoming a mystery shopper is confidentiality critical ?
- A.
True
- B.
False
Correct Answer
A. True -
- 19.
A Client is any individual, division, organization or department.
- A.
True
- B.
False
Correct Answer
A. True -
- 20.
A Report is defined as information given to you by another mystery shopper.
- A.
True
- B.
False
Correct Answer
B. False -
(1).jpg "What is the definition of Mystery Shopping ?")
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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Jul 04, 2022Quiz Edited by
ProProfs Editorial Team -
Feb 22, 2020Quiz Created by
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