1.
Which of the following is a type of non-verbal communication?
Correct Answer
B. Body language
Explanation
Body language is a type of non-verbal communication. Non-verbal communication includes all forms of communication without the use of spoken or written words. Body language involves conveying messages and emotions through facial expressions, gestures, posture, and other physical cues. It can be a powerful means of communication and often complements verbal communication. The other options listed, such as letters, telephone calls, and text messages, are forms of verbal or written communication.
2.
Includes all forms of communication that use words.
Correct Answer
C. Verbal
Explanation
Verbal communication includes all forms of communication that use words. This includes spoken or written communication where words are used to convey messages. Body language, while a form of communication, doesn't use words and is considered non-verbal communication.
3.
Includes all forms of communication that do not use words.
Correct Answer
D. Non verbal
Explanation
Non-verbal communication includes all forms of communication that do not use words. This encompasses various forms of communication that rely on gestures, body language, facial expressions, and other non-linguistic methods to convey messages and emotions. The other options, written, text, and oral communication, all involve the use of words, either in written or spoken form.
4.
An example of non-verbal communication is
Correct Answer
A. Eye contact
Explanation
Eye contact is a fundamental form of non-verbal communication that involves making or avoiding visual contact with another person by looking into their eyes during a conversation
5.
Communicating using your mouth.
Correct Answer
B. Oral
Explanation
The correct answer is "Oral." Collaboration refers to the act of working together towards a common goal. Oral communication involves the use of spoken words and is a form of non-verbal communication. In a collaborative setting, individuals often communicate with each other using their mouths through speaking and listening, sharing ideas and information to achieve a shared objective.
6.
All of the following are examples of effective communication skills except.
Correct Answer
A. Arms crossed
Explanation
Arms crossed is not an example of effective communication skills because it can indicate defensiveness, resistance, or a closed-off attitude. Effective communication involves open body posture, maintaining eye contact, and using a calm voice, which encourage active listening, understanding, and positive engagement between individuals.
7.
Which of the following is not a way to show that you are listening to someone?
Correct Answer
A. Make eye contact
Explanation
Making eye contact is a way to show that you are actively engaged in the conversation and paying attention to the speaker. It demonstrates that you are focused on them and what they are saying. Turning your body away from the speaker would indicate disinterest or a lack of attention. Asking questions is another way to show that you are listening, as it shows that you are actively processing the information and seeking clarification or further understanding. However, "Noel" is not a valid answer and does not relate to the question or the ways to show that you are listening.
8.
Which of the following is an example of active listening?
Correct Answer
A. Gode eye contact
Explanation
Active listening involves fully focusing on, understanding, and responding to the speaker. Good eye contact is an example of active listening because it shows that the listener is engaged and paying attention to the speaker. It indicates that the listener is interested in what the speaker is saying and encourages open communication.
9.
What is a way to identify when someone is interested in a topic you are talking about?
Correct Answer
C. They ask questions for more information
Explanation
When someone is genuinely interested in a conversation, they often ask questions to learn more about the topic or to seek further clarification. This shows their engagement and curiosity in the discussion. The other options listed, such as looking at their watch, changing the subject, or yawning, are often signs of disinterest or distraction.
10.
Which of the following is not a barrier to communication?
Correct Answer
A. Language
Explanation
Language is not a barrier to communication because it is a means of expressing and understanding ideas and information. It is a tool that facilitates communication between individuals who speak the same language. However, language barriers can arise when individuals speak different languages and are unable to understand each other.