Shopping Vocab - Harold
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Michael is at the clothing store. He needs to buy a shirt. He tries one in small size. It's too small for him. Then he tries another shirt in large size. This one is too large for him. Which size do you think he should try next?
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X-LArge
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X-Small
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Medium
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XX-Large
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The 'Shopping Vocab - Harold' quiz tests knowledge on common retail scenarios like sizing, returns, and store policies. It enhances understanding of customer service practices and the use of receipts and store credits in shopping environments.
- 2.
Jennifer bought a hand bag from a department store. After 3 months, she decided to take it back to the shop and ask for refund. The customer service agent didn't agree to refund her because 3 months was too late for the refund. The agent told Jennifer that it was against .... .
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Customer Service
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Return Policy
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Purchase
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Store Credit
Correct Answer
A. Return PolicyExplanation
The correct answer is "Return Policy". The customer service agent denied Jennifer's refund request because it was against the store's return policy to accept returns after 3 months.Rate this question:
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- 3.
Scott returned a suit to the department store (Winners) and asked for refund. He had bought this suit in another branch of the same department store (another Winners) 2 months before. Since Winners accepts refunding only within 1 month from the purchase time, the customer service agent didn't refund Scott, instead she gave him ...... so that he could come back any time to any Winners branch and buy something for the same value as the suit he has paid for.
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Store Credit
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Customer Service
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Store Clerk
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Price Adjustment
Correct Answer
A. Store CreditExplanation
Scott was not eligible for a refund because he had exceeded the 1-month time frame for returns. Instead, the customer service agent offered him store credit. Store credit allows Scott to come back to any Winners branch at any time and use the credit to purchase something of equal value to the suit he originally bought. This gives Scott the opportunity to use the money he spent on the suit towards a future purchase at the store.Rate this question:
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- 4.
Items you can buy at a store are also called: ......
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Purchase
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Store Credit
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Customer Service
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Merchandise
Correct Answer
A. MerchandiseExplanation
The term "merchandise" refers to the goods or products that are available for sale in a store. It encompasses all the items that customers can buy from a store. Therefore, merchandise is the correct answer to the question.Rate this question:
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- 5.
When you return an item to the store and get your money back, you get a ...... .
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Price
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Store Credit
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Refund
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Merchandise
Correct Answer
A. RefundExplanation
When you return an item to the store and get your money back, you receive a refund. A refund is the reimbursement of the amount paid for a product or service that did not meet the expected standards or was returned for any other reason. It involves the store returning the money to the customer, usually in the same form of payment that was originally used. This allows the customer to recoup their financial investment and resolve any dissatisfaction with the purchase.Rate this question:
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- 6.
In order to return an item to the store and ask for refund or store credit, you need to have your ...... with you.
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Reception
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Reservation
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Receipt
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Receive
Correct Answer
A. ReceiptExplanation
To return an item to the store and ask for a refund or store credit, you need to have your receipt with you. A receipt is a proof of purchase that shows you have bought the item from the store. It contains important information such as the date of purchase, the item description, and the amount paid. Without a receipt, it may be difficult for the store to verify your purchase and process the return or refund. Therefore, having a receipt is essential in order to complete the return process successfully.Rate this question:
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- 7.
If you are going to return an item to a store, it has to be in brand new ...... .
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Condition
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Price
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Price Adjustment
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Credit
Correct Answer
A. ConditionExplanation
When returning an item to a store, it is expected to be in brand new condition. This means that the item should be in its original packaging, unused, and undamaged. The store will not accept returns if the item has been used or is not in its original condition. Therefore, the correct answer is "Condition."Rate this question:
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- 8.
If you buy a dress in a wrong size, you can take it back to the store and ...... it.
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Sell
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Buy
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Purchase
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Exchange
Correct Answer
A. ExchangeExplanation
If you buy a dress in the wrong size, you can take it back to the store and exchange it. This means that you can return the dress and get a different size in return. This option allows you to correct the mistake of purchasing the wrong size and get the dress that fits you correctly.Rate this question:
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- 9.
Jane bought a vacuum cleaner. After 18 months, it broke down, but Jane didn't need to worry. She called the company and they sent a technician to repair it for her for free, because that merchandise had 2 years ...... .
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Reciept
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Credit
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Value
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Warranty
Correct Answer
A. WarrantyExplanation
The correct answer is "Warranty". A warranty is a guarantee provided by the company that the product will function properly for a certain period of time. In this case, Jane's vacuum cleaner broke down within the warranty period of 2 years, so she was able to get it repaired for free.Rate this question:
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- 10.
Sue always finds second hand stuff in excellent conditions. Last week she bought a pair of second hand shoes at a garage sale in almost ...... condition.
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Brand New
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Purchase
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Sales
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Store credit
Correct Answer
A. Brand NewExplanation
Sue always finds second hand stuff in excellent conditions. Last week she bought a pair of second hand shoes at a garage sale in almost brand new condition.Rate this question:
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- 11.
If you want to return merchandise to the shop, you need to go to the ...... desk.
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Store Credit
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Merchandise
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Condition
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Customer Service
Correct Answer
A. Customer ServiceExplanation
If you want to return merchandise to the shop, you need to go to the Customer Service desk. The Customer Service desk is where customers can go to resolve any issues or inquiries they may have, including returning merchandise. This is the designated area where trained staff members are available to assist customers with their returns and provide any necessary assistance or guidance.Rate this question:
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- 12.
...... means: Buying
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Sale
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Sales
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Price
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Purchase
Correct Answer
A. PurchaseExplanation
The word "purchase" means buying, which involves the act of acquiring something by paying for it. It refers to the process of obtaining goods or services in exchange for money or other forms of payment. This term is commonly used in business and commerce to describe the act of buying products or assets.Rate this question:
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- 13.
Jeff saw a lap top in an electronic shop (Best Buy) for $950. He knew that in another branch of Best Buy they were selling the same kind of lap top for $850. So he talked to the customer service agent about it and the agent made ...... for him. Therefore, Jeff purchased the lap top for $850 instead of $950.
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Store Credit
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Customer Service
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Price Adjustment
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Warranty
Correct Answer
A. Price AdjustmentExplanation
Jeff saw a laptop in an electronic shop for $950, but he knew that another branch of the same shop was selling the same laptop for $850. He talked to the customer service agent about it, and the agent made a price adjustment for him. This means that the agent lowered the price of the laptop for Jeff, allowing him to purchase it for $850 instead of $950.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Apr 16, 2020Quiz Created by
RMcNeill
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