1.
Maria has been working permanently for the past 12 years and her boss has decided to make her job redundant. If Maria receives a weekly salary of $20,000, how much redundancy pay is she supposed to receive?
Correct Answer
C. $520,000
Explanation
Maria is entitled to receive redundancy pay based on the number of years she has been working permanently. The amount of redundancy pay is typically calculated by multiplying the weekly salary by a certain number of weeks for each year of service. In this case, since Maria has been working for the past 12 years, the redundancy pay would be calculated by multiplying her weekly salary of $20,000 by 26 weeks (the standard number of weeks used for redundancy pay calculations). Therefore, the correct answer is $520,000.
2.
Karen’s boss sadly informs her that her job will become redundant within the next six weeks, therefore she is to do the best that she can over the next six weeks so that she can get a good recommendation for her next job. Karen has been employed for the past eight years, earning a weekly salary of $20,000. How much notice pay should Karen receive?
Correct Answer
B. None
3.
Jim’s job as a customer service rep, which he performs excellently, is being made redundant and his boss is offering him another job as a clerical worker with similar benefits; Jim is not interested. What are his options?
Correct Answer
D. All of the above
Explanation
Jim's options include taking the alternate clerical job, refusing the clerical job and leaving without any redundancy payment, or resigning and seeking another job. These options cover all possible courses of action that Jim can take in this situation.
4.
An individual who has been employed for 22 years, and whose job is being made redundant, should receive at least ______ weeks’ notice.
Correct Answer
A. 12
Explanation
An individual who has been employed for 22 years and whose job is being made redundant should receive at least 12 weeks' notice. This is because the length of notice required for redundancy is determined by the length of service. In this case, with 22 years of employment, the individual is entitled to the maximum notice period of 12 weeks.
5.
A person who lives in Venezuela would not be able to legally work in Jamaica without a work permit; this is addressed in which of the following labour laws?
Correct Answer
A. Foreign Nationals and Commonwealth Citizens Act
Explanation
The correct answer is the Foreign Nationals and Commonwealth Citizens Act. This act addresses the issue of foreign nationals working in Jamaica and states that a person from Venezuela would need a work permit to legally work in Jamaica.
6.
The stipulation that workers and management should work together in harmony is covered under which of the following labor laws?
Correct Answer
A. Labour Relations and Industrial Disputes Act
Explanation
The stipulation that workers and management should work together in harmony suggests that there is a need for a law that governs labor relations and resolves industrial disputes. The Labour Relations and Industrial Disputes Act is specifically designed to regulate and promote harmonious relations between workers and management, ensuring fair treatment and dispute resolution in the workplace. This act provides a framework for collective bargaining, grievance procedures, and the establishment of labor unions, all of which contribute to maintaining a cooperative and productive work environment.
7.
The __________________makes provisions for workers to receive representational rights from a union representative of their choice:
Correct Answer
D. Trade Union Act
Explanation
The Trade Union Act makes provisions for workers to receive representational rights from a union representative of their choice. This act is specifically related to trade unions and their role in protecting workers' rights and interests. It establishes the legal framework for the formation, registration, and operation of trade unions, ensuring that workers have the right to join and be represented by a union of their choosing.
8.
In a general election, which of the following provisions is correct?
Correct Answer
C. If your work shift ends by 2pm on election day you are not entitled to time off to vote
Explanation
All workers are allowed three hours off to vote is incorrect because not all workers are allowed three hours off to vote, only those who do not have sufficient time to vote outside of their working hours. If your work shift begins after 10am on election day, you are not entitled to time off to vote is incorrect because workers whose shifts begin after 10am are entitled to time off to vote. Therefore, the correct provision is If your work shift ends by 2pm on election day you are not entitled to time off to vote.
9.
Which of the following statement is NOT TRUE about the National Insurance Act?
Correct Answer
B. Workers injured on the job are reimbursed their full salary by the NIS while they recuperate
Explanation
The statement that is NOT TRUE about the National Insurance Act is that workers injured on the job are reimbursed their full salary by the NIS while they recuperate. This statement is false because the NIS provides invalidity grants for contributors who are unable to work due to illness or injury, but it does not reimburse injured workers their full salary while they recuperate.
10.
The National Insurance Act operates all of the following programmes, except:
Correct Answer
D. Domestic Workers Health Insurance
Explanation
The National Insurance Act operates various programs such as the PATHE program, Funeral Grant, and Orphan's Grant. However, it does not include the Domestic Workers Health Insurance program.
11.
According to the Holidays With Pay Act, a worker is entitled to _____ days’ vacation leave per year after 25 years of employment.
Correct Answer
B. 15
Explanation
According to the Holidays With Pay Act, a worker is entitled to 15 days of vacation leave per year after 25 years of employment. This indicates that after completing 25 years of service, the worker is granted an increased vacation leave allowance of 15 days annually.
12.
According to the Holidays With Pay Act, a worker is entitled to _____ days sick leave per year after 15 years of employment.
Correct Answer
A. 10
Explanation
According to the Holidays With Pay Act, a worker is entitled to 10 days sick leave per year after 15 years of employment. This means that after 15 years of working for the same employer, an employee is allowed to take up to 10 days off work due to illness without losing their pay. This provision aims to ensure that workers have adequate time to recover from any illnesses or health issues that may arise during their employment.
13.
According to the Holidays With Pay Act, a worker is entitled to _____ days departmental leave per year after 11 years of employment.
Correct Answer
A. Zero
Explanation
According to the Holidays With Pay Act, a worker is not entitled to any days of departmental leave per year after 11 years of employment.
14.
Which of the following statements about the Holidays With Pay Act is accurate?
Correct Answer
D. A worker becomes entitled to sick leave after working for six months
Explanation
According to the given statement, a worker becomes entitled to sick leave after working for six months. This means that after working for six months, the worker is eligible to take sick leave.
15.
Ernie and his boss do not always get along. Over the past 12 months, his boss has constantly been belittling him and alleging, publicly, how Ernie is no good and cannot manage the job. Out of frustration, Ernie resigned; this is a case of ________dismissal.
Correct Answer
C. Constructive
Explanation
Ernie's resignation can be considered a case of constructive dismissal because his boss's constant belittling and public allegations made it impossible for him to continue working in a hostile environment. Constructive dismissal refers to a situation where an employer creates such unbearable working conditions that an employee is left with no choice but to resign. In this case, Ernie's resignation was a direct result of his boss's behavior, making it a constructive dismissal.
16.
Martin was caught by a security guard leaving the premises with a company laptop. He was held and taken to the General Manager who fired him on the spot. This would qualify as a case of ___________ dismissal.
Correct Answer
B. Wrongful
Explanation
This would qualify as a case of wrongful dismissal because Martin was fired without any valid reason or proper procedure.
17.
The Maternity Leave Act allows a woman to get a maximum of _______ weeks maternity leave. (paid and unpaid combined)
Correct Answer
D. 26
Explanation
The Maternity Leave Act provides a woman with a maximum of 26 weeks of maternity leave, which includes both paid and unpaid leave. This legislation recognizes the importance of allowing new mothers to have sufficient time to recover from childbirth, bond with their newborn, and adjust to the demands of motherhood. By granting 26 weeks of maternity leave, the Act aims to support the physical and emotional well-being of women during this significant life event.
18.
According to the Maternity Leave Act, a woman may qualify for maternity leave once she is at least ________years old.
Correct Answer
B. 18
Explanation
According to the Maternity Leave Act, a woman may qualify for maternity leave once she is at least 18 years old. This age requirement ensures that the woman is legally considered an adult and is capable of making informed decisions regarding her pregnancy and the care of her child. It also aligns with the age of consent in many countries, indicating that the woman is of an age where she can legally engage in sexual activity.
19.
According to the Maternity Leave Act, a woman may qualify for maternity leave once she is at least ________weeks pregnant.
Correct Answer
B. 28
Explanation
According to the Maternity Leave Act, a woman may qualify for maternity leave once she is at least 28 weeks pregnant. This is likely because at 28 weeks, a woman is entering the third trimester of pregnancy, which is considered a crucial period for the health and well-being of both the mother and the baby. Maternity leave at this stage allows the woman to rest, prepare for childbirth, and attend necessary medical appointments, ensuring the best possible outcome for both mother and child.
20.
Which of the following statements about Maternity Leave is NOT CORRECT?
Correct Answer
D. A woman who loses her child shall receive a maximum of eight weeks’ maternity leave
Explanation
A woman who loses her child shall receive a maximum of eight weeks' maternity leave.
21.
Which of the following statements is LEAST accurate?
Correct Answer
A. A proprietor who displays a sign saying “Wet Floor” will not be found liable by a court if a customer slips and is injured on the wet floor
Explanation
The answer is least accurate because displaying a sign saying "Wet Floor" does not automatically absolve a proprietor from liability if a customer slips and is injured. While the sign may serve as a warning, it does not release the proprietor from their duty of care to maintain a safe environment for customers. The court will consider various factors, such as the reasonableness of the steps taken to prevent accidents and the level of care exercised by the proprietor. Therefore, the statement in the answer is incorrect.
22.
Which of the following statements about organizational communication is LEAST accurate?
Correct Answer
B. Communication has not taken place if there is no feedback
Explanation
This statement is least accurate because communication can still occur even without feedback. Feedback is an important component of effective communication as it allows for clarification, understanding, and adjustment. However, communication can still happen through one-way channels such as announcements, memos, or presentations, where immediate feedback may not be possible or necessary. Therefore, the absence of feedback does not necessarily mean that communication has not taken place.
23.
In designing a communication message, the most important consideration is:
Correct Answer
C. The receiver
Explanation
In designing a communication message, the most important consideration is the receiver. This is because the message should be tailored to the needs, interests, and preferences of the receiver in order to effectively communicate the intended information or message. Understanding the receiver's background, knowledge, and communication style can help in crafting a message that is clear, concise, and meaningful to them. By focusing on the receiver, the sender can ensure that the message is received and understood in the desired way.
24.
In the communication process, all of the following are ways of encoding a message, EXCEPT:
Correct Answer
A. Feedback
Explanation
Feedback is not a way of encoding a message in the communication process. Encoding refers to the process of converting thoughts, ideas, or information into a form that can be understood by the receiver. Words, pictures, and sign language are all examples of encoding methods as they involve using specific symbols or gestures to convey meaning. Feedback, on the other hand, is a response or reaction from the receiver to the message, indicating their understanding or interpretation of it.
25.
Which of the following mediums of communication provides the highest channel richness?
Correct Answer
D. Face to face
Explanation
Face to face communication provides the highest channel richness because it allows for immediate feedback, nonverbal cues, and the ability to clarify and ask questions in real-time. It provides a rich and nuanced communication experience that is not possible through other mediums such as email or instant messaging. Video linkup can come close to face to face communication in terms of richness, but it may still lack some of the nonverbal cues and immediacy that face to face communication offers.
26.
All of the following are formal communication channels at the workplace, EXCEPT:
Correct Answer
A. The grapevine
Explanation
The grapevine is not a formal communication channel at the workplace. Unlike emails, memos, and chatrooms, the grapevine refers to informal communication that occurs through rumors, gossip, and unofficial conversations among employees. It is not sanctioned or regulated by the organization and can often lead to misinformation or misunderstandings.
27.
Instructions, orders, and requests are more likely found in ________communication.
Correct Answer
B. Vertical
Explanation
Vertical communication refers to the flow of information between different levels of hierarchy within an organization, such as from managers to subordinates or vice versa. In this type of communication, instructions, orders, and requests are commonly found as they are necessary for the smooth functioning of the organization and for employees to understand their roles and responsibilities. Horizontal communication, on the other hand, refers to the flow of information between individuals at the same level of hierarchy, and may not involve as many instructions or orders. Diagonal and sideways communication are not commonly used terms in the context of organizational communication.
28.
Being caught up with an app on your phone while your colleague is giving you some information is a form of _____________
Correct Answer
D. Passive listening
Explanation
Passive listening refers to the act of hearing someone speak without actively engaging or paying attention to the information being conveyed. In this scenario, being caught up with an app on your phone while your colleague is speaking indicates a lack of active listening. Instead of actively focusing on and processing the information, you are passively hearing it without fully comprehending or responding to it.
29.
All of the following are forms of body language, EXCEPT:
Correct Answer
D. Shouting
Explanation
Body language refers to nonverbal communication through gestures, facial expressions, and body movements. Knitted eyebrows, slouching, and rolled eyes are all examples of body language, as they convey emotions or attitudes. However, shouting is not a form of body language, as it involves vocalizing and using verbal communication rather than nonverbal cues.
30.
A widower’s benefit is granted under the______Act:
Correct Answer
C. NIS
Explanation
A widower's benefit is granted under the NIS (National Insurance Scheme) Act. The NIS provides social security benefits to individuals in certain situations, including widowers who have lost their spouse. The NIS Act outlines the eligibility criteria and the benefits that widowers can receive, such as financial support and medical coverage. This act is specifically designed to provide assistance to widowers and ensure their financial security after the loss of their spouse.