1.
To Support the Mission of AUC Bank; “ Customers First”, the CEO of AUC bank is concerned about the Customer Complaint response time. He wants to improve Customer Call Center processes to decrease the response time. What should the CEO of AUC Bank do to address the scenario?
Correct Answer
D. Streamlines the processes of Call center operations
Explanation
Call center is an operational activities and to improve the response time she should streamline the processes of call center and remove the bottle necks. As operations requires business process management, and operations management activities. Reference PMBOk(R) Guide Fifth Edition, Page 12
2.
You are hired in a large scale project, where six different sub-contractors are involved, as a Project Manager which of the following activity is not your responsibility?
Correct Answer
D. Ensure integrity of sub-contractors team
Explanation
Project Manager is not responsible to ensure the integrity of individual team member either in her team or subcontractor team. A project manager is in charge of all aspects of the project including, but not limited to: developing the project management plan and all related component plans, keeping the project on track in terms of schedule and budget, identifying, monitoring, and responding to risk, and providing accurate and timely reporting of project metrics.
3.
During the Planning phase of project, it is important to identify the internal and external factors that can influence the project success. In this context, which of the following statements about enterprise environmental factors is NOT true?
Correct Answer
A. Neither promote nor hold back the project management processes
Explanation
Enterprise environmental factors may enhance or constrain project management options, and as Project Manager you have to assess the project environment and the enterprises involved in the project.Reference: Reference PMBOk(R) Guide Fifth Edition, Page 29
4.
Which of the following statement regarding the functionalities of PMO in INCORRECT?
Correct Answer
D. PMO controls the assigned project resources to best meet project objectives
Explanation
Project Manager instead of PMO controls the assigned project resources to best meet project objectives. Reference PMBOKĀ® Guide Fifth Edition, Page 12
5.
You are managing an IT Infrastructure Project and developed a Project life Cycle with its phases to execute the project accordingly. In this context Which of the following statement about Project Life Cycle INCORRECT?
Correct Answer
B. Ability of the stakeholders to influence final characteristics of IT Infrastructure Project increases as the project progresses.
Explanation
The ability to influence the final characteristics of the project's product, without significally impacting cost, is highest at the start of the project and decreases as the the project progresses towards completion. Reference PMBOk(R) Guide Fifth Edition, Page 40
6.
The ability to influence the final characteristics of the project's product, without significally impacting cost, is highest at the start of the project and decreases as the the project progresses towards completion. Reference PMBOk(R) Guide Fifth Edition, Page 40
Correct Answer
B. Low position in the organization hierarchy
Explanation
A low position in the organization hierarchy has no say, hence is the least source of conflict
7.
You are working as a Project Manager in a Bank where decisions are primarily made by functional head. The organizational structure of bank is?
Correct Answer
A. Weak Matrix
Explanation
In a functional organization, decisions were made by functional heads, and Project manager works as an expeditor.
8.
You are working as a Project Manager in a Projectized organization, where you and your team are co-located in same place, and you are an authoritative Project Manager.All of the following are advantages of a Projectized organizational structure EXCEPT:
Correct Answer
B. Home for the team members after the project is completed
Explanation
In a projectized organization, Team has no department to go back. Like in Strong Matrix. Team contract closes after the project completion.In Projectized organization team is dedicated towards project and in a co-located scenario communication increases and team is only reported to Project Manager
9.
You are working in an IT department of a leading commercial Bank. Your department performs 60-70 projects every year, and you work with cross-department teams to complete the project and your team reports to both, You as a Project Manager and their respective functional head. Your Commercial Bank is classified as:
Correct Answer
B. Balanced Matrix
Explanation
in Projectized Organization team only reports to Project Manager. In Balance Matrix Organization Team reports to both the functional head and the Project Manager. In Strong Matrix Team only reports to Project Manager till they are engaged in project then after project moved back to their functional departments.In Weak Matrix team reports to their functional head and Project Manager works as a coordinator
10.
Who of the following are always the stakeholder?
Correct Answer
B. User who is going to use the product
Explanation
A user of the project's product is always a stakeholder, while the others may or may not be stakeholder āalwaysā.
11.
All of the following statement about Sponsor is true EXCEPT?
Correct Answer
D. Sponsor is the only person who can write the Project Charter
Explanation
Sponsor is one of the stakeholder who can write the Project Charter, but NOT the only one who can write the Project Charter. Other than Sponsor, PMO, Portfolio Manager and in Program manager can also write the project charter
12.
You are given the following four projects. Which project will you select?
Correct Answer
D. Project D with NPV of $ 150,000
Explanation
Opportunity cost is not the project selection criteria, Benefit cost ratio is less that 1, and IRR is -ve, so the valid answer is Project D with NPV of $ 150,000
13.
You are preparing a document using agreement, and organizational process assets. These are valid inputs for:
Correct Answer
A. Develop Project Management Plan
Explanation
Agreement, and organizational process assets are inputs for the Develop Project Charter process. Reference: Reference PMBOk(R) Guide Fifth Edition, Page 66, Figure 4-2.
14.
You are in the initiating phase of your project and are involved with creation of the project charter. Which of the following statements relating to the project charter is NOT correct?
Correct Answer
D. It is used primarily to request bids for different pHases of a project.
Explanation
Project Charter is a document which authorizes a project and Project manager which will be initiated by sponsor or project initiator external to the project organization. Procurement documents are used to solicit proposals from perspective sellers. Reference PMBOk(R) Guide Fifth Edition, Page 368
15.
The Credit Card Department Head of AUC Bank is in the process of creating a project charter to formally authorize a new project . In this context, what should be done FIRST?
Correct Answer
B. Identify a project manager for the project
Explanation
A Project manager is identified and assigned as early in the project as is feasible, preferably while the project charter is being developed and always prior to the start of planning. Reference PMBOk(R) Guide Fifth Edition, Page 67
16.
Which of the following is NOT part of identify stakeholder process ?
Correct Answer
D. Make sure all the stakeholders are in project plan
Explanation
Stakeholder identification doesnāt make sure that all stakeholders should be in plan, and even not all stakeholders are part of project plan.
17.
Which of the following statement regarding the Business Value is INCORRECT?
Correct Answer
A. Successful business value realization begins with comprehensive operational planning.
Explanation
Successful business value realization begins with comprehensive strategic planning and management. Reference PMBOk(R) Guide Fifth Edition, Page 16
18.
You are identified as a Project Manager, What is your first activity, after gaining the approval on Charter?
Correct Answer
D. Create Stakeholder Register
Explanation
After identification of Project Manager in Project Charter, Project Manager creates a Stakeholder Register
19.
Stakeholder identification should ?
Correct Answer
D. Continue throughout Project lifecycle
Explanation
Stakeholder identification should continue throughout Project lifecycle, as stakeholders identification is a process in Intiation Process group, which occurs in Project or in project phase
20.
Stakeholder analysis steps are ?
Correct Answer
B. List Stakeholders, analyze potential impact, and Assess how they react
Explanation
Stakeholder Analysis Steps in sequence are Step 1: Identify all potential project stakeholders Step 2: Identify the potential impact Step 3: Assess how key stakeholders are likely to react or respond in various situationsReference PMBOk(R) Guide Fifth Edition, Page 396
21.
If you are describing classes of stakeholders based on their power (ability to impose their will), urgency (need for immediate attention), and legitimacy (their involvement is appropriate), this can be referred to as:
Correct Answer
B. Salience model
Explanation
Salience model: Describing classes of stakeholders based on their power (ability to impose their will), urgency (need for immediate attention), and legitimacy (their involvement is appropriate). Reference PMBOk(R) Guide Fifth Edition, Page 396
22.
You, as the project manager, are planning to document relevant information on interest, involvement, and impact of the stakeholders on the project success. Which of the following communication processes should you follow?
Correct Answer
D. Identify Stakeholders
Explanation
Identify stakeholders is the process of identifying the people, groups,or organizations that could impact or be impacted by a decision, activity, or outcome of the project, analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence, and potiential impact on project success. Reference PMBOk(R) Guide Fifth Edition, Page 393
23.
Which of the following statement regarding the Life Cycles is INCORRECT?
Correct Answer
D. Incremental life cycle develop the product through a series of repeated cycles
Explanation
Iterations develop the product through a series of repeated cycles, and increments successively add to the functionality of the product. PMBOk(R) Guide Fifth Edition, Page 45
24.
At the end of the closing process group
Correct Answer
A. It is verified that the defined processes are completed within all the process groups to close the project or project pHase.
Explanation
The Closing Process Group consist of those processes performed to conclude all activities across all project management process groups to formally complete the project,phase or contractual obligations. Reference PMBOKĀ® 5th Edition, Page 57
25.
The last activity of closing process group IS?
Correct Answer
D. Release the team
Explanation
All options are the activities of closing process but the last activity of closing process is to release the team
26.
You are performing administrative closure activities during the Close Procurement Process. All are administrative closure activities EXCEPT?
Correct Answer
D. Obtain formal acceptance of the project scope from the customer
Explanation
The Close Procurement process also involves administrative activities such as finalizing open claims, updating records to reflect final results and archiving such information for future use. Reference PMBOK(R) 5th Edition Page 387
27.
Early termination of a contract is a special case of procurement closure. This can happen because of:
Correct Answer
D. Any of the above reasons
Explanation
Early termination of a contract is a special case of procurement closure that can result from a mutual agreement of both parties, from the default of one party, or for convenience of the buyer if provided for in the contract. Reference PMBOK(R) 5th Edition Page 387
28.
You have contracted some work to a vendor, and would like to identify successes and failures that warrant recognition in the preparation or administration of other procurement contracts within the performing organization. This can be performed through:
Correct Answer
A. Procurement audit
Explanation
Procurement audit is a structured review of the procurement process originating from the Plan Procurement Management process through Administer Procurements. The objective of a procurement audit is to identify successes and failures that warrant recognition in the preparation or administration of other procurement Contracts on the project, or on other projects within the performing organization. Reference PMBOK(R) 5th Edition Page 388
29.
In Close Procurements process, you are responsible to complete each project procurement to support the Close Project or Phase process. In this context, the final equitable settlement of all outstanding issues, claims, and disputes by negotiation is done through:
Correct Answer
D. Procurement Negotiations
Explanation
In all procurement relationships the final equitable settlement of all outstanding issues, claims, and disputes by negotiation is a primary goal. Reference PMBOK(R) 5th Edition Page 388
30.
What is the best technique to ensure that the contract is complete?
Correct Answer
A. Formal Acceptance
Explanation
Formal Acceptance is the best technique to ensure that the contract is complete. Perform audit help to check the success and failure of process not to ensure the completeness of contract. Record Lesson Learned is done to record the reasons for corrective actions taken. Final Performance Reporting is done after the contract closure.
31.
Outputs of Close Procurements process include all of the following EXCEPT:
Correct Answer
C. The request for proposal (RFP) or request for quotation(RFQ), and the seller's working proposal.
Explanation
The request for proposal (RFP) or request for quotation(RFQ), and the seller's working proposal is not an output of close Procurements. Reference PMBOK(R) 5th Edition Page 389
32.
All of the following would occur during the Close Project or Phase Process EXCEPT:
Correct Answer
D. Performing Cost Benefit Analysis
Explanation
Performing Cost benefit analysis is done in initiation and planning not in closing.
33.
When does the project manager review prior phase documentation and customer acceptance documentation from the Verify Scope process?
Correct Answer
A. Close Project or pHase
Explanation
When closing the project, the project manager will review all prior information from the previous phase to ensure that all project work is complete and that the project has met its objectives.Reference PMBOK(R) 5th Edition Page 101
34.
You are performing administrative closure activities during the Close Project or Phase Process. All are administrative closure activities of a Project EXCEPT:
Correct Answer
D. Performance Measurement Documentation
Explanation
Performance Measurement Documentation is not an administrative activity of Close Project or Phase Process. Reference PMBOK(R) 5th Edition Page 101
35.
All Are the key elements of Product or Service Transition in Close Project or Phase Process EXCEPT:
Correct Answer
A. Lesson Learned documented
Explanation
Lesson Learned Documentation comes under the umbrella of Organization Process Assets Updates Output not in Final Product, Service or Result Transition output. Reference PMBOK(R) 5th Edition Page 104
36.
You are in the Close Project or Phase of the project. You finalize all activities across all the project management process groups to formally complete the phase. You also update documents, such as project management plan, scope management plan, cost management plan, etc. that are generated from project`s activities. These documents are also referred to as:
Correct Answer
A. Project Files
Explanation
Project files contains documents resulting from project activities, for example project management plan, scope, cost, schedule and project calendars, risk registers, change management documentation, planned risk response actions, and risk impacts.Reference PMBOK(R) 5th Edition Page 104
37.
The Close Project or Phase process is different than the Close Procurements process. Which Statement below is correct in reference to that
Correct Answer
C. Close Procurement performs audit while close Project or pHase involves updating employee skills in their records
Explanation
Updating Employee skills in their record is done in Close Project or Phase not in close Procurements.
38.
A project management plan is a formal, approved document that defines how the project is executed, monitored and controlled. In this scenario, who is responsible to create a project management plan?
Correct Answer
C. Project manager creates the project management plan based on inputs from the team.
Explanation
The Project Management Plan content will vary depending upon the application area and complexity of the project. Project Manager develops the project management plan based on inputs from the team.Reference PMBOK(R) 5th Edition Page 74
39.
In your project, you create project documents which will help you when managing the project. Which of the following is NOT an example of project documents?
Correct Answer
A. Requirement management plan
Explanation
Requirements Management plan is included in Project Management plan. Reference: Reference PMBOK(R) 5th Edition Page 78 Table 4-1
40.
You are managing a Core Banking Implementation project, and you want to gather the requirements about deposit processes of the bank, as a project manager, which tool will you use to bring together prequalified stakeholders and deposit specialists in order to know about their expectations and attitudes about a proposed product?
Correct Answer
B. Focus Groups
Explanation
Focus groups bring together prequalified stakeholders and subject matter experts to learn about their expectations and attitudes about a proposed product, service, or result. Reference PMBOK(R) 5th Edition Page 114
41.
All of the following are types of requirements EXCEPT:
Correct Answer
C. Risk Requirements
Explanation
Requirements can be grouped into classifications allowing for further refinement and detail as the requirements are elaborated. These classifications includes: Business, Stakeholder, Solution, Transition, Project, and Quality Requirments. Reference PMBOK(R) 5th Edition Page 112
42.
In your project, you use product analysis to translate high-level product descriptions into tangible deliverables and requirements. Which of the following techniques is not used in product analysis?
Correct Answer
D. Business analysis
Explanation
Product analysis includes techniques such as product breakdown, systems analysis, requirements analysis, systems engineering, value engineering, and value analysis. Reference PMBOK(R) 5th Edition Page 122
43.
What is a scope statement?
Correct Answer
C. A documented basis for making future project decisions
Explanation
Project charter is a document that formally authorizes a project. Procurment Statement of Work is a document that describes the procurement item in sufficient detail. The Project Scope statement provided a common understanding of the project among project stakeholders. WBS is a document that subdivides the major deliverables into smaller, more manageable components.
44.
You are managing an data centre turnkey project, where you have subcontracted your work to 5 different vendors. You have shared your complete WBS to your subcontractors. Your subcontractors should:
Correct Answer
B. Create a more detailed WBS for the subcontracted work
Explanation
Your WBS is complete WBS and it cannot be used as Statement of work for them, it needs refinement. They First job is to create the detail WBS of their subcontracted work. Activity listing for their project will come when they have their detailed WBS. Once they have decomposed WBS for their work they can update the description of their work in to WBS dictionary.
45.
You would like to use decomposition for subdivision of project deliverables into smaller, more manageable components until the work and deliverables are defined to the work package level. Which of the following statements about decomposition is incorrect?
Correct Answer
A. All deliverables should have similar levels of decomposition.
Explanation
Different deliverables can have different levels of decomposition. Reference PMBOK(R) 5th Edition Page 131
46.
Which of the following statement about Activity List is NOT correct?
Correct Answer
C. The activity list should include activity duration estimates and scope of work description for each activity
Explanation
The activity list is a comprehensive list including all schedule activities required on the project. Reference: PMBOKĀ® Guide Fourth Edition, Page 135
47.
Which of the following is NOT true about milestones?
Correct Answer
C. Milestones are work packages
Explanation
Milestones are not work packages, Milestone is an activity, which is created from the decomposition of work packages
48.
A project consists of three major activities: A. dollar conversion development (5 weeks),B. chart of account development (6 weeks),C. General Ledger implementation (7 weeks).Activity B cannot start until activity A is completed and an additional week is spent on resource reassignment. Activity C can only start a week after activity B has started. What is the relationship between activity A and activity B is an example of?
Correct Answer
C. Finish-to-start
Explanation
As Activity B cannot start until activity A is finished is an example of Finish Start dependency
49.
Precedence diagramming method (PDM) is a method of constructing a project network diagram:
Correct Answer
C. Which by construction allows loops or conditional branches.
Explanation
PDM uses nodes to represent the activities.Option 2: Arrow diagramming method uses arrows to represent the activities. GERT allows loops or conditional branches. Arrow diagramming method uses only finish-to-start logical relationships.
50.
In your project, you wish to estimate the type and quantity of resources required for each activity. Which of the following techniques will you use for this purpose?
Correct Answer
D. Alternatives analysis
Explanation
To estimate the type and quantity of resources, we use Estimate Activity resources, precedence diagramming technique, trend analysis technique and top down techniques are not part of this process. Reference: PMBOKĀ® Guide Fourth Edition, Page 142 (figure 6-8)