LA 8: Continuous Quality Improvement Quiz

1.

Select the most correct term which involves assuring quality of care in Canadian health care organizations is upheld.

A.

Standards of Care
B.

Love
C.

Risk Management
D.

Quality Improvement

Correct Answer
D. Quality Improvement

Explanation
Quality Improvement involves the continuous monitoring and evaluation of processes and outcomes in healthcare organizations to ensure that the quality of care provided meets or exceeds established standards. It focuses on identifying areas for improvement, implementing changes, and measuring the impact of those changes on patient outcomes. This term aligns with the goal of assuring quality of care in Canadian healthcare organizations is upheld. Standards of Care refers to guidelines or criteria for delivering healthcare services, Love is not relevant to assuring quality of care, and Risk Management focuses on identifying and mitigating potential risks in healthcare settings.

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2.

Donabedian's Dimensions of Quality consist of:

A.

Structure, Process, Outcome
B.

Tomato, Potato, Carrot
C.

Quality, Health, Care
D.

Safety, Care, Organization

Correct Answer
A. Structure, Process, Outcome

Explanation
Donabedian's Dimensions of Quality are a framework used to assess and evaluate the quality of healthcare services. Structure refers to the physical and organizational aspects of healthcare facilities, such as the availability of resources and the qualifications of staff. Process refers to the activities and interactions that take place in the delivery of healthcare, including diagnosis, treatment, and communication. Outcome refers to the end result of healthcare, such as the patient's health status or satisfaction. Therefore, the correct answer is Structure, Process, Outcome.

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3.

Risk management is defined as:

A.

The maintenance of a desired level of quality in a service
B.

The identification, assessment, and prioritization of risks
C.

An intense mathematical equation
D.

An appraisal of individual talents

Correct Answer
B. The identification, assessment, and prioritization of risks

Explanation
Risk management is the process of identifying, assessing, and prioritizing risks. It involves recognizing potential threats or uncertainties that could impact an organization's objectives, evaluating their likelihood and potential impact, and determining the best course of action to mitigate or manage those risks. By systematically analyzing and prioritizing risks, organizations can make informed decisions and allocate resources effectively to minimize potential losses and maximize opportunities. This process helps ensure that risks are proactively addressed and managed to maintain the desired level of quality and protect the organization's interests.

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4.

Select the incorrect example of a potential risk in the health care setting.

A.

Patient Falls
B.

Employee Injury
C.

Property Loss or damage
D.

Proper disposal of sharps

Correct Answer
D. Proper disposal of sharps

Explanation
Proper disposal of sharps is not an incorrect example of a potential risk in the healthcare setting. It is a valid example of a potential risk as improper disposal of sharps can lead to injuries and infections. It is important for healthcare facilities to have proper protocols in place for the safe disposal of sharps to prevent harm to both patients and healthcare workers.

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5.

According to the Teamwork and Communication Working Group (2011), what are the most effective methods of improving communication in the Health Care setting?

A.

Understanding own biases, self-reflection,
B.

Proper Eye Contact, Open Body Language, Calm Voice
C.

SBAR, Debriefings, Handout Process, Critical Language, Active Listening
D.

Yelling, Agression, Jumping up and down

Correct Answer
C. SBAR, Debriefings, Handout Process, Critical Language, Active Listening

Explanation
The most effective methods of improving communication in the healthcare setting, according to the Teamwork and Communication Working Group (2011), include SBAR (Situation, Background, Assessment, Recommendation), debriefings, handout process, critical language, and active listening. These methods promote clear and concise communication, facilitate effective information sharing, and ensure that all relevant details are communicated accurately. Additionally, active listening helps healthcare professionals to understand and respond appropriately to patient needs and concerns.

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6.

Utilizing Assertive Language is a helpful strategy to to improve communication in the health care setting.

A.

True
B.

False

Correct Answer
A. True

Explanation
Utilizing assertive language in the healthcare setting is indeed a helpful strategy to improve communication. Assertive language allows individuals to express their thoughts, feelings, and needs in a direct and respectful manner. It promotes open and honest communication, reduces misunderstandings, and fosters a collaborative and supportive environment. In healthcare, where effective communication is crucial for patient care and safety, using assertive language can help healthcare professionals convey information clearly, advocate for their patients, and address conflicts or concerns in a constructive way.

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