Spotcheck April Week 4 - Clsuter Tofi | Attempts: 119

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| By Rossjamero1974

Rossjamero1974

Community Contributor

Quizzes Created: 1 | Total Attempts: 119

Questions: 19 | Attempts: 119 | Updated: Apr 27, 2023

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Questions and Answers

1.

Multiple Choice. When will the 2 lines for $60 promo expire?
- A.
  
  6/6/2016
- B.
  
  7/6/2016
- C.
  
  6/25/2016
- D.
  
  7/25/2016
Correct Answer
B. 7/6/2016

Explanation
ANSWER: b. 7/6/2016 (resource: https://mpowerdev.s3.amazonaws.com/1461364924416.2LinesFor60_FAQs.pdf)

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2.

True or False. 2 lines for $60 promo plan is only offered at a MPCS store.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
ANSWER: False. (resource: https://mpowerdev.s3.amazonaws.com/1461364924416.2LinesFor60_FAQs.pdf)

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3.

True or False. T-mobile customers are ineligble to get the SWTCH30F (6GB) price plan.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER. True (resource: https://mpowerdev.s3.amazonaws.com/1461364924416.2LinesFor60_FAQs.pdf)

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4.

True or False. In filing an INS claim, once processed, customer will receive a brandnew phone from Asurion.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
ANSWER: False. It’ll be like new but not brandnew. (resource: http://www.phoneclaim.com/metropcs/faq#quest5)

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5.

Multiple Choice. All features listed below are Featured Add-on Services on a 2 for $60 promo plan, except for?
- A.
  
  $5 Mexico and Canada Unlimited
- B.
  
  $5 Value Bundle
- C.
  
  $1 Call Detail
- D.
  
  $2 Name ID
Correct Answer
C. $1 Call Detail

Explanation
ANSWER: c. $1 Call Detail. (resource: https://www.metrocareagent.com/#/announcements/571e2cc57d1aacfb002489a7)

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6.

True or False. A line with INS is cancelled out. Customer calls in to resume the service for that line with the same phone. As per our new INS rules, we can reactivate the line and keep INS.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
ANSWER: False. As per the new INS rule, we can only have it added on new phones not for react. (resource: https://www.metrocareagent.com/#/services/5615812ebaa1d6cb20361c2d)

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7.

Multiple Choice. Which of this options is not available through MyAccount?
- A.
  
  Check data usage and order history
- B.
  
  Save addresses and preferences
- C.
  
  Securely save payment method and info to make checkout faster
- D.
  
  Print their previous billing statements with their address on it.
Correct Answer
D. Print their previous billing statements with their address on it.

Explanation
ANSWER: d. Print their previous billing statements with their address on it. (resource: https://www.metrocareagent.com/#/services/567040918122c9f5d2b0fe67)

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8.

True or False. Using the Unlimited Directory Assistance feature, Customers will also be getting a text message of the requested number after the 411 rep has verbally provided it to them.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER: True. This is a more convenient way for the customer so they don’t need to write down the number (resource: https://www.metrocareagent.com/services/5626abbf350cc8e9000f5352)

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9.

True or False. Caller ID only displays the number of the calling party. Screen-it is a caller name service that provides either the calling party’s name or location.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER: True. (resource: https://www.metrocareagent.com/services/566f5865985579b6d02a5899)

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10.

True or False. Unused Caller Tunes credits roll over to next month.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
ANSWER: False. (resource: https://www.metrocareagent.com/services/56706d3fc55ee8e800b830d7, FAQs, Question #5)

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11.

True or False. Customers would be able to call and text from United States (including Puerto Rico) to Ecuador without adding any International Calling feature.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER: True. Service would be for free as the country recovers from a devastating earthquake.

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12.

Multiple Choice. What are the 2 new adjustment codes added on ASAP as of 04/14/2016?
- A.
  
  NYPHP and PHPDUP
- B.
  
  NYINS and MGRADJ
- C.
  
  MGRADJ and PHPDUP
- D.
  
  NYPHP2 and MGRADJ
Correct Answer
C. MGRADJ and pHPDUP

Explanation
ANSWER: c. MGRADJ and PHPDUP. (resource: https://www.surveymonkey.com/r/Updates_iQorUseOnly?sm=sNiCSM0tNbS2EB9G5WWOl7YJ86zmTkbrAKFhQbvrd30%3d, Executive Summary Discussion 04/18)

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13.

True or False. Customer calls in asking for the Price of Samsung galaxt s7 (or any type of phone / accessories), us Customer Service can provide the retail value that shows in www.metropcs.com.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
ANSWER: False. We are not to quote any amount seen on website. Instead we redirect the customer to metropcs.com itself or stores. Reason: Prices online doesn not yet inlcude taxes (which differs per state and location) as well as shipping fees if applicable.

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14.

Multiple Choice. What type of simcard would fit on a HTC Desire 626s phone?
- A.
  
  Micro SIM
- B.
  
  Regular/Standard SIM
- C.
  
  Nano SIM
- D.
  
  Both Micro or Nano would do
Correct Answer
C. Nano SIM

Explanation
ANSWER: c. Nano SIM (resouce: https://www.metrocareagent.com/#/devices/56157af08bd296ab7a59fa38, under phone Specifications)

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15.

Multiple Choice. Checking on call assist PAGE: Make an equipment change, what does it state on step 7?
- A.
  
  Ask if the customer would keep the same SIM.
- B.
  
  Ask if customer calling from the phone to activate or the old phn.
- C.
  
  Help customer locate IMEI/SIM
- D.
  
  Ask if phn to activate is new or used.
Correct Answer
D. Ask if pHn to activate is new or used.

Explanation
ANSWER: d. Ask if phn to activate is new or used. (resource: https://www.metrocareagent.com/#/call_assist/56708d954c77a74d38fd8c4)

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16.

True or False. Samsung Galaxy S6 has a built in unlock app. There is no need for customers with this type of phone to call Customer Service to have their phones unlocked to another network.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
ANSWER:False. (resource: https://www.metrocareagent.com/#/services/568e8fb097a124ec007fa205, check on incompatible phone list)

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17.

True or False. ZTE Aspect is compatible with the Metro 411 feature.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
ANSWER: False. (resource: https://www.metrocareagent.com/#/services/561569248bd296ab7a59fa26, check on incompatible phone list)

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18.

True or False. The Q1 Family Plan Offer (PFAM2L-5L) has been extended until further notice. When customers or dealers call regarding it, be sure to fulfill the customer’s request.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER: True. (resource: https://www.surveymonkey.com/r/Updates_iQorUseOnly?sm=sNiCSM0tNbS2EB9G5WWOl7YJ86zmTkbrAKFhQbvrd30%3d, 04/18 Executive Summary Discussion)

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19.

True or False. GSM30 is a grandfathered plan that has 2GB of highspeed data whereas the GSM130 plan is a current plan MPCS offeres with 1 Gb of highspeed data.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
ANSWER: True. (resource: https://www.metrocareagent.com/#/plans/562692e2350cc8e9000f4f13)

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Current Version
Apr 27, 2023

Quiz Edited by
ProProfs Editorial Team
Apr 27, 2016

Quiz Created by
Rossjamero1974

Spotcheck April Week 4 - Clsuter Tofi

Multiple Choice. When will the 2 lines for $60 promo expire?

True or False. 2 lines for $60 promo plan is only offered at a MPCS store.

True or False. T-mobile customers are ineligble to get the SWTCH30F (6GB) price plan.

True or False. In filing an INS claim, once processed, customer will receive a brandnew phone from Asurion.

Multiple Choice. All features listed below are Featured Add-on Services on a 2 for $60 promo plan, except for?

True or False. A line with INS is cancelled out. Customer calls in to resume the service for that line with the same phone. As per our new INS rules, we can reactivate the line and keep INS.

Multiple Choice. Which of this options is not available through MyAccount?

True or False. Using the Unlimited Directory Assistance feature, Customers will also be getting a text message of the requested number after the 411 rep has verbally provided it to them.

True or False. Caller ID only displays the number of the calling party. Screen-it is a caller name service that provides either the calling party’s name or location.

True or False. Unused Caller Tunes credits roll over to next month.

True or False. Customers would be able to call and text from United States (including Puerto Rico) to Ecuador without adding any International Calling feature.

Multiple Choice. What are the 2 new adjustment codes added on ASAP as of 04/14/2016?

True or False. Customer calls in asking for the Price of Samsung galaxt s7 (or any type of phone / accessories), us Customer Service can provide the retail value that shows in www.metropcs.com.

Multiple Choice. What type of simcard would fit on a HTC Desire 626s phone?

Multiple Choice. Checking on call assist PAGE: Make an equipment change, what does it state on step 7?

True or False. Samsung Galaxy S6 has a built in unlock app. There is no need for customers with this type of phone to call Customer Service to have their phones unlocked to another network.

True or False. ZTE Aspect is compatible with the Metro 411 feature.

True or False. The Q1 Family Plan Offer (PFAM2L-5L) has been extended until further notice. When customers or dealers call regarding it, be sure to fulfill the customer’s request.

True or False. GSM30 is a grandfathered plan that has 2GB of highspeed data whereas the GSM130 plan is a current plan MPCS offeres with 1 Gb of highspeed data.