Process Mapping Practice Quiz

1.

Process mapping is part of which CI Capability

A.

C1 Process Design
B.

C2 Problem Solving
C.

C3 Knowledge Sharing
D.

C4 Leaders Coach

Correct Answer
A. C1 Process Design

Explanation
Process mapping is part of the CI Capability of C1 Process Design. Process mapping involves visually representing the steps, tasks, and activities involved in a process. It helps in identifying inefficiencies, bottlenecks, and areas for improvement in a process. By mapping out the process, organizations can analyze and redesign it to make it more efficient and effective. Therefore, process mapping is an essential component of process design, which falls under the CI Capability of C1 Process Design.

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2.

Mapping is best done with a cross-functional group of people who do the work. Include the customer and supplier where possible.

A.

True
B.

False

Correct Answer
A. True

Explanation
Mapping is best done with a cross-functional group of people who do the work because it allows for a comprehensive understanding of the process from different perspectives. By including the customer and supplier, their input can be incorporated, leading to a more accurate and effective mapping. This approach ensures that all relevant stakeholders are involved and their insights are considered, resulting in a more successful mapping exercise.

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3.

A SIPOC is the simplest map and should be done first

A.

True
B.

False

Correct Answer
A. True

Explanation
The explanation for the given correct answer is that a SIPOC (Suppliers, Inputs, Process, Outputs, Customers) is a simple and effective tool used in process improvement to map out the high-level view of a process. It helps to define the scope and boundaries of a process, identify key stakeholders, and understand the inputs and outputs of the process. By creating a SIPOC map first, it provides a clear understanding of the process before diving into more detailed analysis and improvement efforts. Therefore, it is recommended to start with a SIPOC map as the first step in process improvement.

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4.

Which of the following are mapping rules? Check all that apply

A.

Go and See if possible
B.

Map the work as described by the person who actually does the work
C.

Map what is done most of the time (60% of the time)
D.

If construcing a current state map, map what is really done, not what is supposed to be done

Correct Answer(s)
A. Go and See if possible
B. Map the work as described by the person who actually does the work
C. Map what is done most of the time (60% of the time)
D. If construcing a current state map, map what is really done, not what is supposed to be done

Explanation
The given answer options are all mapping rules because they provide guidelines on how to map a process or workflow accurately. "Go and See if possible" suggests physically observing the process to gather accurate information. "Map the work as described by the person who actually does the work" emphasizes the importance of involving the individuals directly involved in the process. "Map what is done most of the time (60% of the time)" indicates the need to capture the most common practices. "If constructing a current state map, map what is really done, not what is supposed to be done" highlights the importance of capturing the actual process rather than relying on assumptions or ideal scenarios.

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5.

Process maps are used to:

A.

Graphically display and define the process
B.

Evaluate tasks for value add, necessity, and waste
C.

Show where problems are occurring
D.

Show how long steps take

Correct Answer(s)
A. GrapHically display and define the process
B. Evaluate tasks for value add, necessity, and waste
C. Show where problems are occurring
D. Show how long steps take

Explanation
Process maps are used to graphically display and define the process, evaluate tasks for value add, necessity, and waste, show where problems are occurring, and show how long steps take. Process maps provide a visual representation of the workflow, allowing stakeholders to easily understand and analyze the process. By evaluating tasks for value add, necessity, and waste, process maps help identify areas for improvement and optimization. They also highlight where problems are occurring, enabling targeted problem-solving efforts. Additionally, process maps provide insights into the time taken by each step, aiding in identifying bottlenecks and areas for time-saving measures.

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6.

Value Added must include

A.

Something the customer is willing to pay for
B.

Something that changes the product in some way
C.

Be done right the first time
D.

All of the above

Correct Answer
D. All of the above

Explanation
Value Added must include something the customer is willing to pay for, as this is what adds value to the product or service from the customer's perspective. It must also involve something that changes the product in some way, whether it is through additional features, improved quality, or enhanced functionality. Additionally, value-added activities should be done right the first time to ensure customer satisfaction and avoid any rework or additional costs. Therefore, all of the given options are correct explanations for what Value Added must include.

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1

0

7.

Swim lane maps are used for:

A.

Problem identification
B.

Time study
C.

Value added analysis

Correct Answer(s)
A. Problem identification
B. Time study
C. Value added analysis

Explanation
Swim lane maps are a visual tool used to identify and analyze problems in a process. They help to identify bottlenecks, inefficiencies, and areas of improvement. Additionally, swim lane maps can be used for time study, which involves analyzing the time taken for each step in a process. This helps to identify areas where time can be saved or where there are delays. Lastly, swim lane maps can also be used for value-added analysis, which involves identifying steps in a process that add value to the final product or service. This helps to eliminate non-value-added steps and improve overall efficiency.

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8.

SIPOC stands for Supplier, Input, _______________, Output, Customer

Correct Answer(s)
Process
process

Explanation
SIPOC stands for Supplier, Input, Process, Output, Customer. The missing word in the question is "Process". SIPOC is a tool used in process improvement to define and understand the various components of a process. It helps to identify the suppliers of inputs, the inputs themselves, the process steps, the outputs, and the customers. By mapping out these elements, organizations can gain a clear understanding of how a process works and identify areas for improvement.

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4

9.

The CI thought process on process maps includes:

A.

Eliminate waste
B.

Eliminate backward loops
C.

Look for opportunities to do parallel work
D.

Minimize formal inspections
E.

Minimize handoffs

Correct Answer(s)
A. Eliminate waste
B. Eliminate backward loops
C. Look for opportunities to do parallel work
D. Minimize formal inspections
E. Minimize handoffs

Explanation
The CI thought process on process maps includes eliminating waste, eliminating backward loops, looking for opportunities to do parallel work, minimizing formal inspections, and minimizing handoffs. This means that when analyzing a process map, the focus should be on identifying and removing any unnecessary steps or activities that do not add value to the process. Backward loops, which refer to steps that go back and forth between different stages, should also be eliminated to ensure a smoother flow. Additionally, the process should be optimized by identifying opportunities for parallel work, reducing the need for formal inspections, and minimizing handoffs between different individuals or departments.

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