We're On A Mission!
Does our mission support our customers' mission?
Questions and Answers
- 1.
It's all about the mission!
- 2.
When values don't match, stress is the result.
- 3.
The mission statement answers the question, "What is the purpose of this business?"
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The mission statement of a business provides a clear and concise statement of its purpose and reason for existence. It outlines the overall goals and objectives that the business aims to achieve. By defining the purpose of the business, the mission statement helps guide decision-making, shapes the company's culture, and provides a sense of direction for employees and stakeholders. Therefore, it is true that the mission statement answers the question, "What is the purpose of this business?"Rate this question:
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- 4.
You should have a personal mission statement.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Having a personal mission statement is important because it helps individuals define their purpose, values, and goals in life. It serves as a guiding principle that helps them make decisions and prioritize their actions. A personal mission statement provides clarity and direction, allowing individuals to focus their energy on activities that align with their values and contribute to their overall sense of fulfillment and success. It also helps individuals stay motivated and committed to their long-term objectives, as they have a clear understanding of what they want to achieve and why it is important to them.Rate this question:
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- 5.
A mission statement might also tell...
- A.
What we do.
- B.
Who we do it for,
- C.
Why it matters.
- D.
All of the above.
Correct Answer
D. All of the above.Explanation
A mission statement is a concise statement that outlines an organization's purpose, goals, and values. It serves as a guiding principle for the organization and helps to define what they do, who they do it for, and why it matters. Therefore, the correct answer is "All of the above" because a mission statement typically covers all these aspects.Rate this question:
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- 6.
Choose the best answer.
- A.
We provide aircraft fuel, maintenance, and hospitality services.
- B.
We supply low cost aviation fuel.
- C.
We operate GA charters.
- D.
None of the above
Correct Answer
A. We provide aircraft fuel, maintenance, and hospitality services.Explanation
The correct answer is "We provide aircraft fuel, maintenance, and hospitality services." This answer is supported by the information given in the question, where it is stated that the company provides aircraft fuel, maintenance, and hospitality services. The other options mentioned in the question, such as supplying low-cost aviation fuel and operating GA charters, are not mentioned as services provided by the company. Therefore, the correct answer is the one that aligns with the information provided.Rate this question:
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- 7.
Our mission includes providing...
- A.
Aircraft fueling and maintenance.
- B.
Aircraft fueling and hospitality Services.
- C.
Both answers above are correct.
Correct Answer
B. Aircraft fueling and hospitality Services.Explanation
The correct answer is "Aircraft fueling and hospitality Services." This answer is correct because it accurately reflects the two main components of the mission mentioned in the question. The mission includes providing aircraft fueling services, which involves supplying fuel to aircraft, and hospitality services, which likely involve providing a welcoming and comfortable experience for customers. Both of these services are essential for the successful operation of an aviation company.Rate this question:
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- 8.
Which of the following statements is the best answer?
- A.
Our mission and our customer's missions are not necessarily related.
- B.
We charge premium prices.
- C.
Our customers are often on mission critical business.
Correct Answer
C. Our customers are often on mission critical business.Explanation
The statement "Our customers are often on mission critical business" is the best answer because it aligns with the context of the question, which is about the relationship between the company's mission and the customers' missions. The statement implies that the company's mission is related to providing products or services that are essential for the success of its customers' mission critical business operations. This suggests a strong connection between the company's mission and its customers' missions.Rate this question:
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- 9.
Our mission is to support our customer's mission.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement "Our mission is to support our customer's mission" implies that the main goal or purpose of the organization is to assist and aid their customers in achieving their own objectives. This suggests a customer-centric approach where the organization prioritizes and aligns its efforts towards meeting the needs and goals of its customers. Therefore, the correct answer is true.Rate this question:
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- 10.
Which best describes UVair FBO Network?
- A.
Impatient.
- B.
Important
- C.
Elite
- D.
Generous
Correct Answer
C. EliteExplanation
The correct answer for this question is "Elite." UVair FBO Network is described as elite because it is a network of fixed-base operators (FBOs) that provide high-quality services to private aviation customers. These FBOs offer luxurious facilities, exceptional customer service, and a wide range of amenities to cater to the needs of elite travelers.Rate this question:
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- 11.
Stress is the result when our values conflict with customer values.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that stress occurs when there is a conflict between our own values and the values of the customer. This means that when our personal beliefs or principles clash with the expectations or demands of the customer, it can lead to stress. This could be because we may feel pressured to compromise our values or because we may struggle to meet the customer's expectations. Overall, the statement implies that there is a link between conflicting values and the experience of stress.Rate this question:
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- 12.
If you are aware of a customer's mission statement, you will better anticipate their needs.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Knowing a customer's mission statement can provide valuable insights into their goals, values, and priorities. This knowledge allows businesses to align their products or services with the customer's needs and expectations. By anticipating their needs, businesses can tailor their offerings and provide a more personalized experience, increasing customer satisfaction and loyalty. Therefore, it is true that being aware of a customer's mission statement can help in better anticipating their needs.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Jan 28, 2014Quiz Created by
T Scott
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