Community Rebuilders Settling Landlord Tenant Disputes
This quiz assesses knowledge on resolving landlord\/tenant disputes within community rebuilders. It covers steps for dispute resolution, importance of confidentiality, and ensuring satisfaction for all parties involved, enhancing skills in mediation and ethical communication.
Questions and Answers
- 1.
How many steps must be followed when settling Community Rebuilders Landlord/Tenant disputes?
- A.
Four
- B.
Five
- C.
Six
- D.
Seven
Correct Answer
C. SixExplanation
The correct answer is six. When settling Community Rebuilders Landlord/Tenant disputes, six steps must be followed. Unfortunately, the specific steps are not provided in the question, so a detailed explanation of each step cannot be given.Rate this question:
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- 2.
A follow up phone call is an optional step since sometimes both parties do not need to know all of the information involved.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
A follow-up phone call is not an optional step because it is important for both parties to have all the necessary information. This ensures effective communication and avoids any misunderstandings or gaps in knowledge. Therefore, the statement that a follow-up phone call is optional is false.Rate this question:
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- 3.
Follow up thank you notes should be written to both the landlord and the tenant.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Thank you notes should be written to both the landlord and the tenant because they both play a role in the rental process. The landlord provides the space for the tenant to live in, while the tenant pays rent and takes care of the property. Writing thank you notes shows appreciation for their cooperation and helps maintain a positive relationship between both parties.Rate this question:
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- 4.
When an HRS receives a phone call about a landlord/tenant concern, they should always remain impartial and honor _________________.
Correct Answer
confidentialityExplanation
When an HRS receives a phone call about a landlord/tenant concern, they should always remain impartial and honor confidentiality. This means that they should keep all information shared during the call private and not disclose it to anyone else. By maintaining confidentiality, the HRS ensures that both the landlord and tenant feel comfortable sharing their concerns and that their privacy is respected. This allows for a fair and unbiased resolution to the issue at hand.Rate this question:
- 5.
A successful resolution means that all parties are_____________with the outcome.
Correct Answer
satisfiedExplanation
A successful resolution means that all parties are satisfied with the outcome. This means that they are content and pleased with the result of the situation or problem that was resolved. When all parties involved are satisfied, it indicates that their needs, desires, or concerns have been addressed and met, leading to a positive and agreeable conclusion for everyone involved.Rate this question:
- 6.
A Housing Resource Specialist should mediate in all landlord/tenant disputes.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Most disputes can be settled by landlord and tenant alone. HRS's should get involved only when communication has broken down or when requested by one of the parties. HRS's should be proactive with their participants in encouraging open communication between landlord and tenant from the very beginning.Rate this question:
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- 7.
There are 4 documents from the case file that should be reviewed with participants during the face to face meeting. They are:
- A.
Lease, Keys to Being a Quality Tenant, ROI, Program Agreement
- B.
Keys to Being a Quality Tenant, Program Agreement, Lease, Permanent Housing Plan
- C.
Lease, Permanent Housing Plan, Check Request, ROI
- D.
Program Agreement, Homeward Bound, ROI, Keys to Being A Quality Tenant
Correct Answer
B. Keys to Being a Quality Tenant, Program Agreement, Lease, Permanent Housing PlanExplanation
The correct answer is the combination of documents that should be reviewed with participants during the face to face meeting. This combination includes the Keys to Being a Quality Tenant, Program Agreement, Lease, and Permanent Housing Plan. These documents are likely important for the participants to understand their rights and responsibilities as tenants, the terms and conditions of the program, the lease agreement, and the plan for transitioning to permanent housing. Reviewing these documents together would provide a comprehensive overview of the necessary information for the participants.Rate this question:
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- 8.
A face to face meeting is beneficial because it provides a more "rich" medium of communication.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A face to face meeting allows for a more "rich" medium of communication compared to other forms of communication such as phone calls or emails. In a face to face meeting, individuals can observe nonverbal cues such as body language, facial expressions, and tone of voice, which can enhance understanding and convey emotions more effectively. This direct interaction also allows for immediate feedback and clarification, promoting better communication and reducing the chances of misinterpretation. Therefore, a face to face meeting is indeed beneficial due to the richness it brings to communication.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Aug 26, 2013Quiz Created by
Vickisqu
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